Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 141 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love how easy it is to install Webroot antivirus software. They also appreciate the protection it offers and feel safer knowing their devices are secure. Many customers have been using Webroot for years and are happy with its performance. While most customers are pleased with the price, a few have mentioned issues with downloading the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 141 reviews
  • Rated 5 out of 5 stars

    Wow

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AntiVirus, second time I bought it. Grear price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Webroot is very protective

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An outstanding software that is always running and protecting my laptop against viruses, it alerts me of any possible mishaps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeping my electronics safe.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeping my electronics safe to navigate & secure so 1 less worry in our electric age.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best anti virus on the market

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very affordable for a superior product. Will work with any desktop or laptop computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband and he said it does it’s job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    webroot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered Web-root antivirus with great assistance

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It’s garbage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good it doesn’t protect ur computer from virus don’t like it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    NEEDED!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WEBROOT has continued to protect our equipment for many years!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needs to support more devices.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to support more devices for the price. A family of 4 has 4 phones, 4 computers and a tablet or two.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 3 out of 5 stars

    Notee

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get it in my computer so I got an agent to put it in and my cimputer is not working at all, had to take it in to Geek Squad and they had to sed it to an out side computer expert.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta have it to keep the computer safe, way too many viruses and other malicious threats out there

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Products

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and navigate. Been using over two years.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Product Download

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not download my purchase have tried numerous times and it keeps telling me my Digital Library is empty

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      1) Download webroot on the computer using our official download page: https://www.webroot.com/us/en/home/products/wsa-installer-download
      2) Open the software, click the "cog/settings" icon
      3) Go to "My account"
      4) Add the subscription code that you received upon purchase to the my account section
      5) Your account should now be fully active on the new laptop! Webroot

  • Rated 2 out of 5 stars

    doesnt let you scan different drives

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not allow you to independently scan different drives, this is an incomplete antivirus, and also my copy only says 6 not 10 users. many better choices out there

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer protection

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this back in December but have not been able to download on my computer. Do I have to take computer to Best Buy to get this done. Very confused and unhappy!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 2 out of 5 stars

    Wont communicate

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont know if we really have it or not. You wont call me back.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Don’t download

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The digital download has a problem with downloading on any computer and I wouldn’t recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HELP

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need help installing. Can geek squad come to help?‼️‼️

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    THE WAY TO GO!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Webroot for over three years now, and I am pleased. I love the product pricing as well as the product. Easy to install, and if you hit a wall, the Geek Squad will save the day.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Webroot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as advertised. Ive been using for 7 years plus.

    I would recommend this to a friend
Sponsored