Customer Ratings & Reviews

WEBROOT has continued to protect our equipment for many years!

Love this software feel secure with this software

Did not bog down computer fast scan secure protection.

Need to support more devices for the price. A family of 4 has 4 phones, 4 computers and a tablet or two.

Couldn't get it in my computer so I got an agent to put it in and my cimputer is not working at all, had to take it in to Geek Squad and they had to sed it to an out side computer expert.

Can not download my purchase have tried numerous times and it keeps telling me my Digital Library is empty

does not allow you to independently scan different drives, this is an incomplete antivirus, and also my copy only says 6 not 10 users. many better choices out there

I bought this back in December but have not been able to download on my computer. Do I have to take computer to Best Buy to get this done. Very confused and unhappy!

At first I doubted it, but its great. Not so heavy on my computer. It scanned very fast and doesn't interfere or slow down my system

Dont know if we really have it or not. You wont call me back.

Gotta have it to keep the computer safe, way too many viruses and other malicious threats out there

The digital download has a problem with downloading on any computer and I wouldn’t recommend it.

Easy to install and navigate. Been using over two years.

I need help installing. Can geek squad come to help?‼️‼️

I’ve been using Webroot for over three years now, and I am pleased. I love the product pricing as well as the product. Easy to install, and if you hit a wall, the Geek Squad will save the day.

works as advertised. Ive been using for 7 years plus.

I've had this on my 2015 MacBook Air for almost 2 years. The first year was perfect. It worked all the time. For the last 6 months or more, it has been a pain in the butt. Every time I restart my computer, it fails to connect. The first 3 or 4 times, I called Webroot Support, and they got me reconnected by uninstalling and reinstalling the program. But then I guess they got tired of dealing with me so they sent me instructions on how to uninstall and reinstall. The first step in that process is to "Shut down SecureAnywhere by clicking the Webroot icon (green W) in the menu bar and selecting Shut Down SecureAnywhere." Sounds simple doesn't it? Yeah, it's simple except that, when I restart the computer, I get a message that Webroot is "Unable to connect to Service" and Shut Down SecureAnywhere is grayed out! There is no way to complete the first step because it's grayed out. So I have no idea if I'm getting what I paid for or not. Occasionally, after 3 to 5 days, somehow without any action on my part, the service connects, and, rather than getting the orange Unable to connect to Service, it works for the next day or two until I shut down and restart again. I've repeated restart 5 times consecutively after the Service failed to connect, but it just doesn't reconnect. I quit notifying Webroot Service because indifference is the most positive response I've received from Customer Service. Most of the time the crew seems to think it's rude of me to actually need help. Does the service work? I don't know. Is it worth it for you to spend your money on an item that constantly fails to connect? Is it worth it to get an icy response when you need help? Is it worth it to have them send you instructions that can't be followed because the first step is grayed out and impossible to accomplish? You decide. Should I switch to another service? Would you?