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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 94 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the easy installation, security features, and the ability to protect up to 10 devices with Webroot's Complete Internet Security + Antivirus Protection. They appreciate the great value for the price, especially with the 2-year subscription. While some customers experienced download issues, many were pleased with the overall security and protection provided by the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-94 of 94 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent version of a antivirus system

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No brainer decision Light with computer resources.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Digital Download and Chat Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying on line and receiving email that it's ready for download. It's not. Contacted both Best Buy Chat and Geek Squad Chat who provided a download link that didn't work. I want to cancel the order but apparently can't even do that. I recommend not downloading digital purchases from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 5 out of 5 stars

    Good product for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and at a way better price than Norton.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Couldn’t download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had so much difficulty with this product, as well as with returning it. I love Best Buy, but this product didn’t appear in my eligible downloads, though it appeared as being ordered and paid for already. I wasn’t ever able to get it to download, despite multiple calls to tech. support.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 5 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and so far no issues on my computer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    did not want the the down load i wanted the softwa

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have not installed it on my computer and may not use it at all

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for the feedback, Webroot

  • Rated 1 out of 5 stars

    Worst Protection Ever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is the most difficult software to use! After 6 months of use, I am buying a different program!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Protecting us for years on our Tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protecting us for years. Covering home computers, laptops and phones!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why it takes so long for a digital download.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Antivirus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good antivirus protection setup but just very difficult to install it lags a bit when you’re installing the film ware , but it works.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ironic but 2 years equal 548 days only for Webroot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Webroot for 3 years & quite happy with it. I bought today a 2 yr-10 devices subscription from Bestbuy. When installed, WR credited me for 548 days only or 274 days/yr or 91 days less/yr! Ridiculous! Does Webroot and Bestbuy have a lesser days per year? This is absurd & tantamount to cheating!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      This was likely some kind of mistake - Please reach out to BestBuy support to get this resolved: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    once you buy - you will never be able to cancel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't cancel. can't get support. We don't remember when we purchased this. We had to even google what the heck it was. Only noticed it because it charged to a CC that we had paid off and didn't use. Awful service, no way to contact anyone for help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mac compatible?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the digital download, but in my digital library on the Best Buy website, it's only an available in an EXE file (Windows) and not a DMG file (Mac). The description CLEARLY states that it's Mac compatible. Spent over an hour transferring back and forth with different Best Buy reps, and nobody even seems to be able to understand the problem! To make matters worse, digital downloads are NON-REFUNDABLE! Needless to say, I'm MORE than just a little peeved, and out $100! To be continued... hopefully...

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

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