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Customer Ratings & Reviews

Webroot Internet Security Complete with Antivirus Protection (5-Devices) (1-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1752 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 1,752 Reviews
  • Rating: 5 out of 5 stars

    Excellent Protection Of A PC Security Program

    Posted
    TAICON
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I Previously Had A 6 Month Subscription Of The Webroot (Internet Security & Virus Program) Under Another Kind Of This Security Webroot Program & I Must Say That This Program Has Done It's Job In Keeping Me Safe. In Myself Being Convinced, Now I Just Installed This 2 Year Webroot (Internet Security Complete Program) For Up To 5 Devices Which I Know Now Is A Better Protection Program With The Complete Works & It's Value.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    See below

    Posted
    Martin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Product works fine .My issue to hard to contact if have a issue.N0 1-800 number to call or instant messenger .I had to email and no luck yet. I forgot log-on info so that I can remove device no longer working. Geek Squad could not also help. It will not allow me to create a new profile either. So I am stuck taking a device taking up 1 of the 5 allowed that died on me. I would just let it expire ,but probably setup for auto-renew, so maybe soon I will get a helpful email.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you for telling us more about your Webroot experience, and I’m sorry to hear that you have had trouble contacting our support team in the past. In the future you can find a link to support at the top of our homepage, www.webroot.com. Once on that page you can select one of several options:



      Ask Webroot – Our Ask Webroot Knowledge Base has a wealth of information about how to use and troubleshoot our software as well as frequently asked questions about subscriptions or purchases.



      Open a Support Ticket – https://detail.webrootanywhere.com/servicewelcome.asp. Our online support ticket system allows you to contact a Webroot technician directly without having to call and wait on hold. It is available 24 hours a day, 7 days a week. You can also open a ticket by clicking “Help and Support” from any Webroot SecureAnywhere program.



      Call Support – Our support phone number is 1-866-612-4227.



      In addition, you may also chat with us at the Webroot Community, at http://community.webroot.com/. Webroot

  • Rating: 5 out of 5 stars

    Working well

    Posted
    Olddad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The webroot product was easy to load and has been working well. My previous product continually interrupted work with updates and wanted to charge me to update driver constantly. Webroot works well and hasn't interrupted any work flows or meeting for its own needs. I turn off my computer regularly and most of the updates happen during start up. Seems to work well and quietly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great internet security

    Posted
    Titah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I donʻt know a whole lot when it comes to internet security. The only brands I knew of were norton and mcaffee. I bought this for a GREAT price while I was in-store the same time I bought my laptop and Office 360. I love that this internet protection covers 2 devices, in this case my laptop and cellphone. I love that it scans every site that I enter before actually getting onto the site and everything that I download so I know that what Iʻm viewing is safe. Itʻs a STEAL when it comes to price for the protection you get.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    One of the best

    Posted
    Haru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've been looking a decent Anti-virus program for a good while and have used many of the ones out there but this one by far is the best. It takes such little space on your PC and runs silently in the background and barely has any impact of system resources so you won't see your system slowing down from it running. Lastly, it uses cloud so you will ALWAYS have the most updated virus database when you scan your system. No more having to update the virus definitions! I'd definately give this one a look.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Anti-Virus Software

    Posted
    Merri
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I tried many other brands of anti-virus software prior to Webroot. Webroot is the best software I have ever used. It automatically scans my computer whenever necessary. It quickly eliminates all threats. I got a virus on my last computer. The anti-virus software I had did not get rid of the virus. I had to buy a new computer. When I purchased my current computer, Webroot was suggested. I have used it for a year. I knew that I would buy Webroot again to replace the anti-virus software that is about to expire.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Has some problems

    Posted
    Kayy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this antivirus software to protect some computers at work because we ran out of licenses for Kaspersky antivirus software. The 2 machines I installed this on, blocked access to the web-based software that our firm uses. Nothing short of uninstalling the software solved the issue. This product may work for others, but it's clear that it's not something my office can use.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rating: 5 out of 5 stars

    My favorite PC security yet

    Posted
    Stasha
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My first computer had MacAfee, but I was told that Norton was better. I had nothing but problems with Norton year after year. Thought that was how it was supposed to be, I guess, that you were supposed to have to call them up. Bought a new computer and it came with Webroot. Will never go back to any other. It does what it's supposed to do, it's there when you need it and not intrusive when you don't want to know it's there. Have never had to call tech support once.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Highly Recommend

    Posted
    Kiel695
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member
    • Top 250 ContributorTop 250 Contributor

    From Best Buy itself to several leading websites such as pcmag.com, IGN.com, and others, this anti-virus software comes highly recommended, and I can see why, it is excellent. I do not do risky websites but you just never know what you will run into on the internet and I feel quite secure using this product (especially since my kids play those awful games on the web browsers which typically have all kinds of pirate-ware that junk up your computer).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fairly easy to install

    Posted
    Diane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Follow the prompts and the product is fairly easy to install although if you bought your PC from bestbuy and have an expiring version of webroot it will try to make you buy if from them( the geek squad) To get around that I first had to completely uninstall the geek squad version The reason this did not get 5 stars was that the box implies that you could download a mobile version for iOS but in reality all you get is secure web browser which you use in place of safari

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Antivirus Software

    Posted
    ArtistParent
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Installed on 3 XP computers and 1 Windows 7 computers. Two of the XP computers had viral infections that were slowing down the computers and causing an abundance of popups that all stopped when Webroot was installed and antiviral scan ran. The cost per computer was only about $11 to install. I purchase the 5 pack install kit. Since I installed Webroot computers have run more quickly without annoying popup cause by malware. Webroot also is a smaller program on the computer taking up less space on the hard drive.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Sony Blue Ray player

    Posted
    DiPie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    At first I did not like the instructions as there was no troubleshooting guide. It said that it was connected to the internet and then when I tried to add an app like Hulu, it said no connection. There were a few other issues. I ended up on the Sony site to find some answers and just ended up with trying different things. Inspite of Sony, I have the Blue Ray player, tv set audio all working great now. Sony needs to have a better manual with whatever it sell.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product compared to Norton

    Posted
    Terry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Webroot was easy to install on my Mac, iPad, Galaxy TabS, Kindle Fire and Galaxy phone. The syncing was easy and quick. I feel confident in the product that me and my family are protected. Webroot does automatic scans and I am able to do manual scans as I feel fit. The program is always running in the background and it does interfere with anything I am doing on or off line. It reports results of each scan and allows you to read, quarantine and/or remove treats.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      Terry,

      Thank you for taking the time to write this great review for us!

      Please do not hesitate to let us know if there is ever anything we can so to assist you.

      Regards,

      James G.
      Social Media and Customer Relations Coordinator Webroot

  • Rating: 5 out of 5 stars

    Solid protection, excellent price

    Posted
    nattabee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this anti-virus protection because of the sale price...figured it was worth a try at 19.99 for the year and it covers up to five devices! So far I have been please with the product. It seems to be doing the job well without taking up a lot of space in the background, and doesn't seem to slow down my computer like Norton did. The only negative is that it tried to read my Roboform software as malware, but I still give it 5 stars for overall performance.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      nattabee,

      Thank you for taking the time to write this review for us!

      I would advise contacting support in regards to that Roboform issue as we are compatible with Roboform and you can actually import your roboform passwords into our password manager.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,
      James G.
      Webroot Community Support Team Webroot

  • Rating: 5 out of 5 stars

    Great alternative to McAfee

    Posted
    KenL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For many years, I have been using McAfee total protection. I did notice that during scanning process for McAfee, it slowed down the response time for everything else that I was doing at the same time. I then found Webroot through the excellent review from PCmag that states that it provides equally good (if not better) protection while significantly reduced the resources needed during scanning compared to McAfee. I installed it ~3 weeks ago and am very happy with the performance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best choice for complete security

    Posted
    marshalljc
    • My Best Buy® Member

    A great security suite with excellent security. The password manager seems to be a fork of a paid LastPass license, which could not be more welcome. Only have to remember a single password while generating secure random passwords for most websites. The system optimizer tool helps keep temp files and registry entries under control. Best part is that it runs super-light, complete scans take only several minutes and the resources it uses are minimal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Windows 10 Compatible?

    Posted
    TechSister
    • My Best Buy® Member

    I love my Webroot security. It have it protecting my computer as an extra layer of protection. What I love most about it is that it contains my favorite shields such as: realtime, web, Identity, and phishing. I also love the fact that it is Windows 10 compatible. So for those of you who have purchased Webroot for a Windows 7 or 8.1 PC, you are free to upgrade your Windows Operating System to version 10 with Webroot's latest version.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      TechSister,

      Thank you for taking the time to write this review!

      You are correct in your review, Webroot is totally compatible with Windows 10 and works really well with it.

      Please do not hesitate to contact us if you ever require assistance.

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rating: 5 out of 5 stars

    Glad I switched

    Posted
    Geezer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I replaced Norton 360 with Webroot and am very happy I did. Webroot found and fixed 30 things (including 2 Trojans) that Norton 360 just passed over. My laptop is running faster, and I haven't had any trouble with frozen screens. Webroot also alerts you when you are about to enter a website that may be harmful to your computer. Norton 360 also blocked me out of programs that I purchased and downloaded off from discs. I don't have that problem with Webroot.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great product

    Posted
    flaminthunder72
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Had what I think was Webroot anti virus plus last year. Only reason I bought this one was that Best Buy didn't have the plus that I wanted. Was on sale for $40. WEBROOT anti virus plus was such a great product so i got it. Never had a virus or any other problems while using this product. It does what it''s supposed to do. Will purchase the WEBROOT product again.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy

    Posted
    Content
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It was a waste of spending over $100 for this and they wouldn't let me return the product the next day, saying they don't take back software's? Ridiculous. I had bought this product because a guy at Best Buy said it was the best one to use for Mac Computers along with many other devices I needed it for to get rid of Viruses. I thought okay, turns out I didn't need it because it wasn't a good software to use for any devices.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Content,

      We apologize for the ussyues you are experiencing.

      Webroot is very effective at protecting the Windows machines, Mac machines, iOS, and Android devices. If you ever believe that you are infected or require assistance removing a threat, please contact our support team and they would be happy to look into the issue for you completely free of charge.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot