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Customer Ratings & Reviews

Webroot Internet Security Complete with Antivirus Protection (5-Devices) (1-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1753 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 23 Reviews
  • Rating: 1 out of 5 stars

    See below

    Posted
    Martin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Product works fine .My issue to hard to contact if have a issue.N0 1-800 number to call or instant messenger .I had to email and no luck yet. I forgot log-on info so that I can remove device no longer working. Geek Squad could not also help. It will not allow me to create a new profile either. So I am stuck taking a device taking up 1 of the 5 allowed that died on me. I would just let it expire ,but probably setup for auto-renew, so maybe soon I will get a helpful email.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you for telling us more about your Webroot experience, and I’m sorry to hear that you have had trouble contacting our support team in the past. In the future you can find a link to support at the top of our homepage, www.webroot.com. Once on that page you can select one of several options:



      Ask Webroot – Our Ask Webroot Knowledge Base has a wealth of information about how to use and troubleshoot our software as well as frequently asked questions about subscriptions or purchases.



      Open a Support Ticket – https://detail.webrootanywhere.com/servicewelcome.asp. Our online support ticket system allows you to contact a Webroot technician directly without having to call and wait on hold. It is available 24 hours a day, 7 days a week. You can also open a ticket by clicking “Help and Support” from any Webroot SecureAnywhere program.



      Call Support – Our support phone number is 1-866-612-4227.



      In addition, you may also chat with us at the Webroot Community, at http://community.webroot.com/. Webroot

  • Rating: 1 out of 5 stars

    Don't Buy

    Posted
    Content
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It was a waste of spending over $100 for this and they wouldn't let me return the product the next day, saying they don't take back software's? Ridiculous. I had bought this product because a guy at Best Buy said it was the best one to use for Mac Computers along with many other devices I needed it for to get rid of Viruses. I thought okay, turns out I didn't need it because it wasn't a good software to use for any devices.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Content,

      We apologize for the ussyues you are experiencing.

      Webroot is very effective at protecting the Windows machines, Mac machines, iOS, and Android devices. If you ever believe that you are infected or require assistance removing a threat, please contact our support team and they would be happy to look into the issue for you completely free of charge.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rating: 1 out of 5 stars

    Read the Fine Print!

    Posted
    NetGear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Software doesn’t provide protection for Any smartphone devices. An app is available for all smartphone devices. The app is available in the App Store to download for free. The service is also free. Basic features available when using the app

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We do offer a free version, as well as a more expansive/comprehensive version with a cost. Webroot

  • Rating: 1 out of 5 stars

    doesn't cover everthing

    Posted
    blixcel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A week after I installed this software, my computer got hit with a major malware attack. It took $250 to clean out my computer. The bottom line, this software offers internet protection but not network protection. This is where the malware struck.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Hello,

      It sounds as if you have been scammed as there is no way that it would take $250 dollars to remove an infection, and it is highly unlikely you had a "network infection."

      Webroot offers free support for our products and free virus removal. We would advise requesting a refund from the company you paid that money to, and potentially report them if they are not a legitimate company.

      In the future, please contact Webroot if you believe you are infected.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rating: 1 out of 5 stars

    software won't load

    Posted
    MsMissy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I always used to buy my webroot software from Best Buy. The last 2 years the software would not load on 3 different computers. I wound up having to call Webroot, and they handled it for me. No point to buying it from Best Buy anymore.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We apologize for the issues you had purchasing your security through Best Buy.
      We'd really appreciate it if you took the time to write us a review on your experience with the product itself, not how you purchased it.

      SocialCare@Webroot.com
      -Webroot Community Support- Webroot

  • Rating: 1 out of 5 stars

    NOT

    Posted
    puppetgrandma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Tried to install from the CD and even though I had purchased it couldn't get beyond the price and cart like I was purchasing it. Hope it is installed now. Not sure. Tried calling but that didn't work out well either. May go to another brand next year.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Within 24 hours it failed to protect me!

    Posted
    Garionov007
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was hacked within 24 hours and had to call Hewlett Packard for help. I ended up buying McAfee and a $50 dollar software warranty from HP, but it was worth it. I haven't been hacked since using McAfee.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      What you're referring to is most likely not a hack but a social engineering popup designed to trick you so the individual that picks up from the phone number displayed can attempt to scam you for as much money as possible.

      Regardless, all threat-related inquiries need to be handled by our Advanced Malware Removal Team.
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rating: 1 out of 5 stars

    Explore other products

    Posted
    Webroot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This product doesn’t scan previously installed or downloaded applications. It only provides protection on any applications installed on your device after you start using webroot.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Wouldn't work on my computer. Took back to store. They would not refund my money. Returns manager got in my face and gave me attitude. I am cutting up my cards. Never shopping at Best Buy again.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Gary,

      We would advise taking up the complaint about the bad interaction at Best Buy with management at Best Buy. In regards to the installation issue, we would advise contacting our support team here at Webroot directly. We offer free support for our product and are always happy to assist with getting the product installed.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,
      James G.
      Social Media and Customer Relations Coordinator Webroot

  • Rating: 1 out of 5 stars

    Great for beginners

    Posted
    radman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This very easy to use software and does a great job of protecting your computer I have used for 3 years.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us. Webroot

  • Rating: 1 out of 5 stars

    We root has not worked!

    Posted
    Edward325
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The Web root website did not accept the product key provided with my purchase. GEEK Squad recommended going to the GEEK Squad website for help. To be fair I haven't tried this yet.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We sincerely apologize for the issues you've experienced.

      You can reach out to Best Buy directly for further assistance with this problem:
      Best Buy Enterprise Customer Care: 1-800-433-5778
      -Webroot Community Support- Webroot

  • Rating: 1 out of 5 stars

    DON'T EVEN WAIST YOUR MONEY

    Posted
    Harrik13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We bought this and loaded it on 2 of our laptops and within 1 week both the computers crashed.... We had to buy new computers after we had them checked out. Don't bother buying this product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of money

    Posted
    Bubbamayi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I came home and installed. After installation my computer froze and has not worked.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rating: 1 out of 5 stars

    Not Impressed

    Posted
    Tippy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have tried other security software before and this product definitely does not measure up to others I have used.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rating: 1 out of 5 stars

    Not good

    Posted
    Pj48
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not good after it was downloaded I got a real bad virus on my computer.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Pj48,

      Are you sure that you were experiencing a virus related issue and not ads or popups caused by a Potentially Unwanted Application?

      Any time that you suspect that you are infected, you can contact our support team and we will resolve the issue for you completely free of charge. You can reach our support team by calling 1-866-612-4227 or by creating a support ticket at https://detail.webrootanywhere.com/servicewelcome.asp.

      Best Regards,

      James G.

      Webroot Community Support Team Webroot

  • Rating: 1 out of 5 stars

    Does not STOP Invasion of Pop-UP's

    Posted
    governorbill
    • Verified PurchaserVerified Purchase

    Does Nothing to STOP POP-UP's I get bombarded with Pop-Up's!!

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Hi governorbill,

      Webroot SecureAnywhere only blocks malicious pop-ups. It will block and remove any pop-ups that attempt to infect your computer or are caused by an infection.

      However, many sites do have their own pop-ups which are not threats. Some pop-ups can be forms of advertisement. Others can be more useful, providing additional information or features. If you do not want to see these pop-ups, you can change the settings in your browser to block them from appearing.

      Below are three sets of instructions for blocking pop-ups, one for each of the three major browsers - Internet Explorer, Google Chrome and Mozilla Firefox.

      Internet Explorer:
      1. Open Internet Explorer.
      2. Click on Tools (or the gear icon in the upper right corner).
      3. Go to Pop-Up Blocker in the drop-down menu.
      4. Select Pop-Up Blocker Settings.
      5. Set the blocking level to high at the bottom of the window.

      Mozilla Firefox:
      1. Open Firefox.
      2. Click on Tools (or the orange Firefox button).
      3. Select Options.
      4. Select Content from the tabs along the top.
      5. Check the box next to "Block pop-up windows."

      Google Chrome:
      1. Open Chrome.
      2. Click on the Options list on the upper right (the three lines).
      3. From the drop-down, select Settings.
      4. At the bottom of the page, click "Show advanced settings..."
      5. Under the Privacy section, click "Content settings..."
      6. Set the pop-ups settings to "Do not allow..."

      If the pop-ups you are seeing present any unwanted or suspicious behavior, please feel free to contact our Support Team who will be able to assist. There are two phone numbers available, as well as an online contact option via the link below.

      UK Support: 00 44 870 141 7070
      US Support: 866 612 4227

      Online (E-Mail): https://www.webrootanywhere.com/servicewelcome.asp#

      Webroot Community Team
      Mark M.Webroot

  • Rating: 1 out of 5 stars

    pleased with product choice

    Posted
    cmtzsilva
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    we have been purchasing this security system for a few years now. have been very satisfied.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      cmtzsilva,

      Was there an issue that you experienced that warranted the low rating in your review? Please do not hesitate to reach out to our support team as we would be happy to assist if so. Webroot

  • Rating: 1 out of 5 stars

    does not work very well !!

    Posted
    Leroy100
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It did not keep MALWARE OUT OF MY COMPUTER !! IT DOES NOT WORK !!

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Leroy, our Support Team should be involved for all threat-related matters.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rating: 1 out of 5 stars

    Really bad product

    Posted
    Ihad2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Cannot uninstall old webroot from my computer,really disappointed.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We sincerely apologize for the issue you've encountered with uninstalling our Software.

      Our Support Team is here to help. Please reach out to them directly at your own convenience:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rating: 1 out of 5 stars

    No Good

    Posted
    Spot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This program took my pc down and is currently not working

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We deeply apologize for the issues you've experienced.

      Any technical issues like this should be reviewed by our Customer Support Team directly:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot