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Customer Ratings & Reviews

Internet Security Complete with Antivirus Protection (5-Devices) (1-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1730 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 335 Reviews
  • Rating: 4 out of 5 stars

    Webroot Is Amazing!

    Posted
    SoccerIsAwesome2859
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Our family uses Webroot on a lot of devices! It works amazing on Android and Mac devices and the interface is extremely simple and easy to use. Other then Webroot being an Antivirus software it also has other features such as a password vault which you can store your passwords in and a secure erase feature which is used to overwrite the data in files and make sure you don't leave any important info left in it that a hacker could access. Webroot doesn't take up a lot of storage on your hard drive ether so you still can store other information on your computer or other device. Overall Webroot is an amazing security software but has 2 little things that I didn't like. The first was every time you go into Webroot it always asks you to register for an account when you don't have one. The second thing was one time Webroot put out a false alarm to me saying a threat was detected but when I did a full scan it said I was safe. Anyways, Webroot is an amazing product and I would highly recommend it!

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you so much for your review! If you have any questions or concerns, please feel free to reach out to our tech support team and they will be happy to help! https://www.webroot.com/us/en/support/support-home
      Webroot Community Support Team Webroot

  • Rating: 4 out of 5 stars

    Good protection, great price

    Posted
    themadnader
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Webroot has been fairly highly rated for years, with one of it's main strengths being limited use of resources. I can say from my own experience with Trend Micro and Norton installed on my system in the past that my PC is significantly faster with Webroot. Webroot virus scans are also much faster. I haven't had any viruses detected on my system to date so it seems to be doing it's job. Two things that I'm not thrilled about with Webroot: First, at the end of my year subscription they wanted to charge me $79 to renew - but I was able to buy the whole new software package from Best Buy for less than half that. Second, the web filter can be overly intrusive and I've had a hard time finding a balance. For example, I get an email newsletter from a reputable online retailer that routinely get's blocked by Webroot, even after I tried to tag it as trusted. But I guess I'd rather be over protected than have a trojan horse or virus slip through. Overall I'm pleased and would recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product

    Posted
    lovetheseearbuds
    • My Best Buy® MemberMember

    I've used this product for three years. It runs light and clean on startup. It doesn't bog down my system. I am a bit annoyed Webroot penalizes current users by offering renewals at full price rather than the sale price given to new users. The way around it is to purchase a new product (new product key) and activate it when your existing product has one day remaining or expires. I have also had good luck calling Customer service and asking them to activate the new product key and add any remaining days to the new subscription. It would be five stars if renewal was priced to retain existing customers rather than penalize and annoy them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fairly easy to install

    Posted
    Diane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Follow the prompts and the product is fairly easy to install although if you bought your PC from bestbuy and have an expiring version of webroot it will try to make you buy if from them( the geek squad) To get around that I first had to completely uninstall the geek squad version The reason this did not get 5 stars was that the box implies that you could download a mobile version for iOS but in reality all you get is secure web browser which you use in place of safari

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not a bad Anti-virus program at all

    Posted
    califazn08
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    PROS: Extremely small and light on resources. Fast install and scan. Very good malicious URL blocking. Full-featured password manager. Mobile support. Remote management. PC optimization. Online backup and sync. CONS: Requires Internet connectivity for full protection. No antispam or parental control. Competitors offer more advanced PC optimization. Backup system lacks secure file sharing.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      Hello,

      Thank you for taking the time to write this great review for us! Webroot

  • Rating: 4 out of 5 stars

    Good protection without being a resource hog.

    Posted
    MadJakeRyan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used Webroot for about 5 years for my Parents, Grandparents, and my own computer(s). Never had a virus or issue. I like the optimization, and the low resource requirement. I only gave it 4 stars cause it doesn’t deliver sandwiches (yet). When they figure that out it will be a solid 5 star product. No doubt!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great

    Posted
    Shopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Scan quickly. Reasons for 4 stars: 1. Installation problem. - First anti virus was webroot. When it expired I bought a different brand then after it expired bought webroot again. The issue started; It wasn't installing . After spending about 2 days of researching online, I was able to install it. 2. Emailed the support (during 2 days of research). Response was brief and did not answer my question.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love webroot!

    Posted
    Kase
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought new computers this past year and we were recommended to do a Webroot trial by Best Buy to protect our computers. Once that 6 month trial ran out, we loved it so much that we went and bought the 5 device protection subscription! We have it covering both our phones, a laptop and a desktop computer and will use the last to cover a Mac for college classes. Absolutely love the Webroot products!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great antivirus

    Posted
    chavo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was my fist purshased antivirus 8 years ago and I was very happy with it. I have tried Norton, Macfee, kasperaky, trend micro. I only like kasperaky, trend micro and webroot. In the last 2 years I was happy with trend micro but price was high this time and this time I try again webroot. Installation is the fastest of all antivirus I have tried. It is working great so far. No problems yet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I love Webroot products!

    Posted
    AnnL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my second Webroot product. I like the fact that it is for 2 years and covers 5 items. For the computers it's the best!! For my iPAD and phone the only drawback for me is that you have to go through the app every time you are searching for something. I don't see how the access my favorites for convenience, other than that it's great!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product - always use it

    Posted
    Andrew4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love this - I have 5 devises that are protected. Only prob - you are forced to agree to auto renewal if you buy or renew online with cc. Went to Best Buy for boxed product, just for the serial #. After uninstall & re-install new version, its always great. Catches things AVG doesn't with very - very small footprint. Fast scans.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Is fine but had issues

    Posted
    Ivoncita
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It has worked on one PC but when try to install on my notebook , my notebook goes kaput and this notebook was bought in March 2016, brought into Geek squad on May, back to me on June and now back to kaput after trying to install your product!! and I am on vacation....meaning I have no book note or laptop

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Ivoncita, we're so sorry to hear of the problem you're having on your notebook!
      Please reach out to our Technical Support Team directly to better diagnose the issue that is occurring:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rating: 4 out of 5 stars

    WebRoot has been reliable protection and OK for

    Posted
    BBmBest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Reliable, solid protection and is not any stress on the systems installed on. The others have almost caught up and I believe is making the price and features of the other leading vendors step it up. Good for the consumers.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product, easy to set up, but one issue

    Posted
    Blackrock
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This seems to be a good product, and was very easy to set up. It seems to be working well, and the price (for 2 years) can't be beat. The only issue that I have is that it keeps giving me issues whenever I use use Explorer. No issues with Chrome though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Internet Security Product for the Money

    Posted
    Missy123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a good product. The extra advantage is that it works on up to 5 different computer devices. Plus it relatively inexpensive and works automatically to keep you safe. It keeps an ongoing history of any threats detected.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Seems to be good

    Posted
    bassballs
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First time I owed a webroot it was very easy to download on my laptop and Samsung galaxy s7 so far so good it caught some malware and clean it and it also stopped a virus that was trying to attack my phone and it stopped it. So I'm very pleased with the webroot protection and I will buy it again

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Renewed my subscription

    Posted
    Sandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i had Web root prior to purchasing the DVD and it was adequate. This time I purchase a DVD and found it a bit challenging to install. After I called tech support , it was easy to completete. The confusion came when they aske for key as I thought it was product number but it was my keyword

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    WEB Root is good, but...

    Posted
    SusieQ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    WEBRoot is a very good security program; however, I had already purchased one for another computer. That being the case, I could not set up another account without having my password, which unfortunately I temporarily misplaced. The lesson here, write your passwords and keep in one safe place.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    2nd year in

    Posted
    mgmdad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought Webroot last year based a recommendation. It works very well. Had Norton before and it slowed my computer down. Webroot doesn't. After getting a Galaxy S5 I tried it on it and once again no negative effects. I repurchased this year and am happy with it. It could have been easier to update on phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It was easy to installed

    Posted
    Tanya
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I thought I would deleted all other security but, it did not. I had to go the hard drive and uninstall the other security that I had on my computer. I glad that I can buy a disk, because you can downtown other security, but take the risk of letting in a virus. So far, I am please. Thank you

    I would recommend this to a friend