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Customer Ratings & Reviews

Internet Security Complete with Antivirus Protection (5-Devices) (2-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1730 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-12 of 12 Reviews
  • Rating: 2 out of 5 stars

    Webroot 2 year subscription

    Posted
    Bobbyinpa
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good price for two year subscription to Webroots top of the line software that has not kept up with others in usefullness and usability. First the good news, scans are lightning quick and no need to worry if you have the newest definitions as they are alway there for you in the cloud. Now, here are the issues I have run into. First, this program refused to allow me to register and I had to call Webroot for assistance, which was a pleasant experience but I find they are not available 24/7, nothing but email on weekends and they do not respond until the following weekday. The second issue I have is the system analyzer module is worthless. It has been frozen at 4% and every time you open it up Webroot crashes. Just to be sure I scanned my system with another software after I uninstalled Webroot and all is fine. Third, password module has some quirks. When you open it and select keep me loged on, it still logs you off so you must put your email and password in again and again. Then it does not show all the sites you saved, but you can go to your Webroot account and see all the passwords that will work with Webroot for logins. Forth, backup and sync is buggy. I tried to download pictures and it works for a while then just stops. No error messages, no reason why. The software GUI looks great and it is easy to navigate, but it is no longer the strong software that PC World declared as an editor's choice. I installed this on my mac, perhaps it works on a PC better but I am not going to try it anymore. I just wasted 90 bucks for third world software. Not a happy camper.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      With Webroot, you get the fastest, most efficient, and effective protection on the market. It updates automatically and you don't have to worry about cumbersome definitions updates.

      Our technicians can assist you for free if you are experiencing any issues.

      Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp

      Mike R
      Webroot Community TeamWebroot

  • Rating: 2 out of 5 stars

    Has some problems

    Posted
    Kayy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this antivirus software to protect some computers at work because we ran out of licenses for Kaspersky antivirus software. The 2 machines I installed this on, blocked access to the web-based software that our firm uses. Nothing short of uninstalling the software solved the issue. This product may work for others, but it's clear that it's not something my office can use.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rating: 2 out of 5 stars

    Didn’t catch browser hijack

    Posted
    smom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had the product installed for a week. when launched Firefox the browser was taken over and pop up indicated we might be infected but when we scanned the software did not detect anything. Pop up indicated don’t power off but we did. We ended up removing Firefox and rescanned it still indicated everything was fine.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Please contact our Advanced Malware Removal Team directly for any requests related to hijacks.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Kind Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rating: 2 out of 5 stars

    Good coverage for PC's

    Posted
    2down2care
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this product because it was to cover 5 units pc's phones & tablets you cannot install on phones as instructed tried for hours took back to have geek squad install still, not happening only free download available I do not have 5 pc;s I needed it for my phones & tabelets!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    antivirus is out of date, no longer needed

    Posted
    ythpstrmoby
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    software to protect your computer is no longer needed these days as attackers can bypass any protection, but for hitting the highlights its not too bad just don't depend on it, choose to be careful on what you do online instead which is the best policy

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Having Security Software is still highly relevant as 2017 comes to a close. Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Kind Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rating: 2 out of 5 stars

    Reach the top and stop working.

    Posted
    MoveOn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Poor customer service! Hard to understand the customer service representative and they cannot think outside of the box. They can only go by what they've been taught in the menu.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      MoveOn,

      We apologize for the issue you have experienced.

      Did you contact our support team directly?

      If not, I would advise giving us a call or submitting a support ticket as I believe our team can resolve this issue for you.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rating: 2 out of 5 stars

    Okay product

    Posted
    bbconsumerMO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works well for Windows Vista. Has problems with Windows XP. It took them two weeks to correct their latest mess up - my computer was left unprotected for 2 weeks.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      Webroot is compatible with Windows XP Service Pack 3 and we provide free technical support.

      Support Number: 1-866-612-4227
      Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp

      Mike R
      Webroot Community TeamWebroot

  • Rating: 2 out of 5 stars

    product is ok

    Posted
    niffy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got it installed, but I don't see it doing much. It took over a week before I could get it to do a proper scan.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      There is a great article on the Webroot Community that addresses your concern:

      https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-do-I-know-that-Webroot-is-working/ta-p/191121. Please take a look and let us know if you have any additional questions. Webroot

  • Rating: 2 out of 5 stars

    wiped my laptop

    Posted
    melly
    • My Best Buy® MemberMember

    wiped my laptop now I have no OS it was new too I had it on 2 Lenovo laptops now both won't startup

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      melly,

      Webroot will not wipe your laptop or delete your OS. It sounds like you are experiencing issues related to a virus on your computer. Please contact our support team for assistance.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rating: 2 out of 5 stars

    Slowed my MacBook Pro way down

    Posted
    Jonfar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It was supposed to be cloud based and not slow anything down. Not true

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Jonfar,

      I am very sorry for the slow performance issue that you are experiencing.

      Webroot is currently the lightest Antivirus on the market so this is something that should not happen.

      I would advise uninstalling and reinstalling the product to see if the issues persist, and if they do, contacting our support team. They can get this issue resolved for you free of charge.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Best Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rating: 2 out of 5 stars

    not sure this is a good program

    Posted
    sissy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Once I installed the program my HP printer stopped working.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      sissy,

      We apologize for the issue you are experiencing.

      This likely means that there was a threat on the system before webroot was installed that we removed. Because it was on the system before Webroot, we cannot see the changes it made. If you would reach out to our support team they would be happy to take a look at this for you. Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rating: 2 out of 5 stars

    it only worked on one computer,now i have to call

    Posted
    pdquinn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I used it on my laptop,needed to renew on my hp,its not working

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Hi,

      If you'd like to contact support, they'll be able to help you with this renewal problem. Here are the contact details for the Best Buy support team:

      Best Buy Support Phone: 1888BESTBUY
      Best Buy Support Email: BBYS2Support@bestbuy.com

      Webroot Community Team
      Mark M.Webroot