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Customer Ratings & Reviews

Webroot Internet Security Complete with Antivirus Protection (5-Devices) (2-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1755 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 50 Reviews
  • Rating: 3 out of 5 stars

    didn't meet my expectations

    Posted
    Suzie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I used Trend Micro last year, each year the stores say there is a new and better internet protection out. According to the best buy staff it was Webroot . I purchased it and my expectations I guess were high and not met. With the Trend Micro it would automatically tune up my computer along with checking for security internet protection - Webroot doesn't have extra little quirks with it - I miss that. It does ok with the protection thus far, only used it for 1 month so far. Going back to my Trend Micro, not waiting until my year subscription is up. I would recommend it if your just looking for basic internet security.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      Suzie,

      We apologize for the issue you have experienced.

      The product that you have does include the System Optimizer which will optimize your computer, as well as the password manager, and the Backup and Sync feature. If you need assistance setting these up please do not hesitate to contact us.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,
      James G. Webroot

  • Rating: 3 out of 5 stars

    Ok Software for Most

    Posted
    Localsiding

    I have been using Web Root for several years now as Norton and McAfee take too much control over your computer where Web Root is less intrusive. It is a little convoluted in the set up process and support is a bit harder to contact when needed. Overall, it does the best it can for consumer virus protection.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Slows Computer Operation

    Posted
    austinhighspeeduser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After many years of using Norton I decided to try webroot. It has been recommended frequently however, it is difficult to configure and caused extreme delays in keyboard entry. It is possible that this may improve but it is concerning that it takes special configuration on a Mac to figure out.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We apologize for any inconvenience you've experienced trying to configure Webroot on your Mac.

      The User Guide for Mac contains a lot of information that is very helpful to configure everything just the way you need it.
      http://live.webrootanywhere.com/content/1306/Mac-User-Guide-Overview

      If you need direct live assistance with your slow performance issue, please reach out to our Support Team directly for assistance at no charge to you.
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rating: 3 out of 5 stars

    Not for beginner for sure!

    Posted
    Juicy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought program for 5 computers.. ended up I couldn't use it on two because it wouldn't let me have two ebay accounts.. as a seller it is important to me.. The whole program was just too complicated.. nothing easy about getting it set up and working.. Went back to Norton and everything worked again..

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Works but had trouble loading

    Posted
    Jrat123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The code provided by software company didn't work. Called geek squad and tech couldn't get it to work either. Had to leave computer connected remotely for hours and geek squad programmers did something to fix it and get it going. Ok since then but was a hassle.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not user friendly

    Posted
    mel1223
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I can't determine if the product is doing anything or not. My computer indicates it is installed however, Norton keeps popping up asking me to renew. I can't figure out at all how to install the product on my other devices. I suppose I would recommend the product. I don't know.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Doesn't slow the machine down

    Posted
    Cjn1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It works great, easy to install. It does not catch the spyware on websites like Yahoo where you get the IT warning indicating your computer is infected; otherwise, I would give this a higher rating.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Its ok

    Posted
    Tiffany
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this on sale. Its ok i thought it was going to help speed up my laptop a bit, but it did not. It does give me notifications about threats and viruses thou.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok but not consist

    Posted
    TBEAR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Under normal scan webroot would report no findings. However, everytime a full scan was forced, it would find multiple issues. I am concerned that it is not thorough or reliable.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Please bring up any concerns you have with our Customer Support Team. They will be glad to conduct a thorough review of your system.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Kind Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rating: 3 out of 5 stars

    ok Security Protection

    Posted
    Mae7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It didn't catch all Virus and spam. Norton was a better product. Next time I will probably get Norton or AVG.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's ok I guess. Can't really tell if it's working

    Posted
    HJB11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm undecided as to whether this was a great buy or not. It's supposed to work in background, however some kind of virus has gotten thru but computer dosent acknowledge it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    OK on PC and Android

    Posted
    ExCopyTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Works on Windows PC and Android products. Cant tell if working on iOS phone or tablet no way to get reports or run virus check like Android

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We are sorry that you are not satisfied with what we have provided, we have tested our features for iOS devices, specifically Secure Browsing and Secure Sync on the iPad and although more unlikely, viruses are still prevalent across all devices through exploit paths using Java, and Adobe to name a couple.  This is why it is important to secure your browsing activities on the iPad, which is what our software on your iPad does currently.  As we develop our technology you will continue to be protected by viruses and APT’s on your mobile device. Webroot

  • Rating: 3 out of 5 stars

    Just in case

    Posted
    BBjunkie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Have not had to use this product yet however i have purchased in the past and have not had any problems. Just needed to make sure I wouldn't have any issues.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      BBjunkie,

      Thank you for providing this feedback for us!

      Please make sure that if you want to use the product you do ASAP as it is activated at purchase and begins counting down immediately.

      Regards,

      James G.
      Social Media and Customer Relations Coordinator Webroot

  • Rating: 3 out of 5 stars

    Does it's Job

    Posted
    MaxAd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not a very obtrusive anti-virus as long as you know what you are doing on the internet you should never get a virus

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not a bad selection for an anti virus

    Posted
    Qadisiyyah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    scans my computer in about 1/60 the time that Norton used to do it. I am new at it and I will have to see how it will protects my devices at the end of the year

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It does what it does

    Posted
    Debbie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It does what it is suppose to do. I haven’t had any problems with it yet but I will keep my fingers crossed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Hard to install

    Posted
    jcan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This Webroot Secure Internet security complete was very hard to install. Still am not sure if it is installed both on my desktop and laptop.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product but...

    Posted
    trenton
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This product has worked well besides the fact that my computer has been running slower and freezes on occasion since installing this product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Webroot offers good virus protection and internet

    Posted
    Dizee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This product offers good virus protection to my devices and it is quite economical for family usage.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok but not for phones

    Posted
    Safety
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this item to protect my computer, iPad and phone, however, doesn't work well with phones only protects internet searches.

    I would recommend this to a friend