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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 362 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, protection, and ease of use of Internet Security Plus + Antivirus Protection. Many customers report that installation was straightforward and they have not experienced any viruses while using the product. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 362 reviews
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Hours of wasted time.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product caused me nothing but grief. Not because the product is bad, but because webroots customer support is not integrated with Bestbuy's and Geek Squad's departments. I had purchased this over the phone and first the sales person didn't get the right product to me. I picked up the product from the local Bestbuy because I wanted a hard copy of the key code, well all you get is a cardboard sheet with the key code and not a disk, so save yourself some money with that. Also, apparently when you buy it over the phone and pick it up at the store, you can't return it to the store for a refund, so that was a pain as well. I spent several hours on the phone with Bestbuy, Geek Squad, and Webroot tech support trying to get this returned and removed from my accounts with a constant merry go round because none of the support numbers work for this kind of thing and nobody could actually do anything to deal with this. Terrible integration between Bestbuy and their Webroot product offering, and Geek Squad I found out can't help at all. I finally found a contact phone number for Webroot sales and got a number from the nice lady there to the tech support which didn't help at all, but after calling sales again, Michael from sales gave me a number to Webroot cancel subscription and refund and after calling them twice, I got a refund and the subscription canceled. I have a pending refund on my credit card, so at least I know that got done. The product code still shows active in my Webroot account, but they told me it would take about a week to process all this. We will see. Suffice it to say, Bestbuy and Webroot are not a integrated system even though their contact info sends you back and forth to each other. Hours of wasted time to resolve this and not sure I am done yet. The product itself is great and I have used it for years, renewing, upgrades, and subscription help sucks. But that is just my horror story

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    antivirus

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, protect your devices very well from outside harms

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product to protect my electronics if you could make a little longer maybe one year and half. but still great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just like the title - "good security anywhere".

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot Secure anywhere for 6 devices is a must have for computer security when you have multiple computers in the home. The program does a very good job to keep your computer needs safe and secure.,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice PC security suite!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You're getting Anti-virus, Anti-malware, Anti-ransomeware and Anti-phishing protection, all in one suite. Very fast scans, even with advanced scan settings! Compared to Norton, it's just as capable. I've had both. And Webroot is famous for its Spy Sweeper.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Webroot security software.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this installed December 2019 on my new computer when I purchased it from Best Buy. Worked great, no problems, virus, malware, etc. So when the year expired I purchased it and installed. I recommend this security software.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hepl to protect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product to helpful to security all you files in the computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always good help even gave me a chair to sit on. Not feeling good getting new knee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Way to win !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is easy to install and use, I have installed it on my surface pro, my iphone and my chromebook.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice product.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Webroot Security for years, and have had no issues with it. Does what we want it to do to protect our phones/computers.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice virus protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a nice virus protection. It's not up and in your face every five minutes and runs in the background. You can also run scans yourself and it provides you with coverage for multiple devices. Great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great price for 6 devices!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told that Webroot is the Virus protection that the Geek Squad uses . For this reason. I always purchase Webroot to protect my laptops. It’s also a great price for 6 devices!

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We keep our pricing very competitive so that anyone can use our protective services! Thanks for leaving a positive review, Lola! :) Webroot

  • Rated 5 out of 5 stars

    Trustworthy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy working suggested Webroot for my laptop. I’m unfamiliar with all of the computer stuff. I’m happy with his recommendation and I haven’t had any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Guarding my computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why require 50 characters? What a waste on the fingers. A straightforward great product should be enough.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very pleased with this choice of anti virus

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson recomended webroot we are very happy With its ability to monitor our computer and scan for Viruses and malware.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Easy install, fast shipping, nice and easy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great present

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered for my computer. Works wonders and is going to make a great present

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Webroot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Webroot for several years now and haven't had any problems. I renew once a year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total online security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot offers a broad range of online security -- protection from viruses, malware, ransomware, identity theft, phishing, fraud. The price is reasonable to cover 6 devices (computer, tablet, smartphone) for one year.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. It was recommended and installed by the Best Buy Geek Technician. I feel much more secure now.

    I would recommend this to a friend
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