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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 361 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire how Webroot Internet Security Plus is easy to use, provides reliable protection, and comes at a reasonable price. Many users have used Webroot for several years without encountering any problems. The installation process is generally smooth, and the software performs well on multiple devices without slowing them down.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 361 reviews
  • Rated 5 out of 5 stars

    Thank You Geek Squad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad it is on my laptop. So glad the Geek Squad has helped me. My laptop is secure, safe, and runs very smoothly. I have great peace of mind for the first time in years. June Maier

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Webroot before and it has always kept my laptops secure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    webroot secure anywhere.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had webroot put on my computer first and 6 months later I received webroot secure anywhere on my phone. It is confusing so far in figuring out if I renew will both be protected and when it starts for both.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    So glad I have Webroot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel more secure can about my computer and the files on it.

    I would recommend this to a friend
  • Pros mentioned:
    No problems

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using for many year's never a problem! Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software virus protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is great virus protection software. It is a good price. It does an outstanding scanning for viruses and protecting your devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hours of wasted time.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product caused me nothing but grief. Not because the product is bad, but because webroots customer support is not integrated with Bestbuy's and Geek Squad's departments. I had purchased this over the phone and first the sales person didn't get the right product to me. I picked up the product from the local Bestbuy because I wanted a hard copy of the key code, well all you get is a cardboard sheet with the key code and not a disk, so save yourself some money with that. Also, apparently when you buy it over the phone and pick it up at the store, you can't return it to the store for a refund, so that was a pain as well. I spent several hours on the phone with Bestbuy, Geek Squad, and Webroot tech support trying to get this returned and removed from my accounts with a constant merry go round because none of the support numbers work for this kind of thing and nobody could actually do anything to deal with this. Terrible integration between Bestbuy and their Webroot product offering, and Geek Squad I found out can't help at all. I finally found a contact phone number for Webroot sales and got a number from the nice lady there to the tech support which didn't help at all, but after calling sales again, Michael from sales gave me a number to Webroot cancel subscription and refund and after calling them twice, I got a refund and the subscription canceled. I have a pending refund on my credit card, so at least I know that got done. The product code still shows active in my Webroot account, but they told me it would take about a week to process all this. We will see. Suffice it to say, Bestbuy and Webroot are not a integrated system even though their contact info sends you back and forth to each other. Hours of wasted time to resolve this and not sure I am done yet. The product itself is great and I have used it for years, renewing, upgrades, and subscription help sucks. But that is just my horror story

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the ease of using Webroot. It is a good security program.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read that this was the best. So far so good. Easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale... I always get my antivirus before Christmas. For under $20 it's hard to beat. To get 6 devices covered is excellent. Webroot has never let me down.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    arlene

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job. It has kept my computer free from virus

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Great internet security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great internet security at a affordable price, easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Reason to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great,easy to use,good value what else to say

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy to use. Good quality security

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope it’s working. I haven’t had a Trojan horse or breech to date. I have had about 3 months. Will let you know if I do. Tech said it was her favorite

    I would recommend this to a friend
  • Pros mentioned:
    No problems

    Rated 5 out of 5 stars

    great internet security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get this brand every year. Never have had a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for our computers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software does not seem to put a large or heavy load on my PC. It runs in the background not knowing that it there. It seems to be doing its job by keeping pop ups and malware off my computers. I'm happy so far with this software and will recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    antivirus

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, protect your devices very well from outside harms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for all our electronic devises. Help installing was easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a Happy Camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Web Root for years. The new version is a total disaster to install, and I suspect it was a complete waste of money for me.

    No, I would not recommend this to a friend
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