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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 19219 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers often highlight the effectiveness of the antivirus protection, ease of use, and performance of the software. They appreciate the peace of mind it provides, knowing their devices are protected. However, some customers express concerns about the subscription length, compatibility issues, installation difficulties, download problems, and the potential for slowing down their computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 19,219 reviews
  • Pros mentioned:
    Antivirus protection
    Cons mentioned:
    Subscription length

    Rated 4 out of 5 stars

    It always best to be safe!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good to have added protection on your devices. you always want to defend against viruses. It should be 1 year Subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Decent protection. Decent price.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot was fine for what we were using it for. Not sure I’d use it for my personal laptop. Decent protection at a decent price. Had Some malware that it didn’t detect and had to get a different app to get rid of it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use

    Rated 5 out of 5 stars

    Give it a try!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton for years but when I purchased a new laptop for my wife from Best Buy I thought I would try the free subscription to WebRoot. It is very is to use and seems to everything that Norton does.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Price

    Rated 4 out of 5 stars

    Free

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free Good price very easy to use and affordable and good quality and item is very compact

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection

    Rated 4 out of 5 stars

    B-

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine I guess. Just kind of sits on my Chromebook and does nothing. I think it did block a potentially malicious website a couple times. I'm not sure how you would get malware on a Chromebook anyway. They are impervious to ransomware as far as I know.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Can't Use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use this on my new chromebook or cell phone, Not sure why Best Buy even added it as free item with this purchase. Now I am trying to cancel the subscription's "automatic" renewal - DON'T want to be charged form this!! -- Have made numerous calls to Best Buy only to be transferred many times and then left on Hold upwards of 20 minutes+. WebRoot told me I had to cancel the auto-renewal thru Best Buy. This has been a pain. Probably ok for PC buyer --

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear that you've had some trouble getting in touch with BestBuy to cancel your subscription renewal. I recommend asking for a BestBuy rep to escalate your case to a manager. Webroot

  • Rated 4 out of 5 stars

    Webroot Security

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot Security is a standout cybersecurity solution known for its cloud-based protection, ensuring real-time threat detection without burdening system resources. With fast scans, low resource usage, and a proactive behavioral analysis approach, Webroot offers robust security against a variety of threats. The software's identity theft protection, multi-platform support, and user-friendly interface contribute to its appeal. Regular updates, secure browsing features, and responsive customer support further enhance the overall experience. Webroot is a reliable choice for users valuing efficiency, lightweight performance, and comprehensive protection across multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection

    Rated 5 out of 5 stars

    Valuable security

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot's Internet Security with Antivirus Protection provides robust security across multiple devices, including Android, Apple iOS, Chrome, Mac OS, and Windows. With a 6-month subscription, it offers reliable protection against online threats, ensuring a secure digital experience. User-friendly and efficient, it's a valuable choice for comprehensive cybersecurity.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind
    Cons mentioned:
    Slows down computer

    Rated 4 out of 5 stars

    covenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient and peace of mind when you have it in your computer only draw is slow down your computer.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use

    Rated 4 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection starting off highly rated easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use

    Rated 4 out of 5 stars

    positive review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good for antivirus protection easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Performance

    Rated 5 out of 5 stars

    L

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product everything that I needed and could ask for 100% worth it

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use

    Rated 4 out of 5 stars

    Good antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality antivirus protect system easily installing steps

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use

    Rated 5 out of 5 stars

    Nice security gift with new laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift with my HP Envy. Easy to install at the first use of the laptop. Not using the laptop much nonetheless feeling secure after installing it. No hiccups till now, will see how it behaves in future.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Price

    Rated 5 out of 5 stars

    W

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price and great quality too. Kept my computer safe.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Best Protection I have used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    his product was recommended to me by a computer repair person. I bought it, installed it, and like the program very well. I have found that Webroot seems to allow my computer to run faster than other similar products I have used. It was quick and easy to install. I installed it on three computers, and there have been no freezes, lags, or hang-ups--this was not the case with the other virus protectors I have used. Seems to find all of the threats and appropriately alerts. Will definitely renew after it expires.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    In Love with my New Computer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this AIO HP Computer last month. It was time to move from a tower Computer to a more updated computer. I was using my Gateway, which still worked. I just needed a change. This computer was very easy to setup. Love the speed of setting up computer too. The camera is great! The key is good, but will most likely used my wireless board due to the ergonomics. One of the reasons also that I purchased this computer was the DVD/CD writer. I have alot of CDs with information I used and this makes it easier than purchasing a separate device to connect to computer. The system's processor was also a seller for me. Its still new and so I haven't had any issues so far. I would definitely recommend this AIO.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use

    Rated 4 out of 5 stars

    Great antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects well. Easily installed. Quick and effective

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to use and protected my laptop rather well.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use

    Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy instructions easy installation quick run on laptop protection from all most viruses and overall protection and gave boost to my laptop great purchase thx

    I would recommend this to a friend
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