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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 19218 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers often highlight the effectiveness of the antivirus protection, ease of use, and performance of the software. They appreciate the peace of mind it provides, knowing their devices are protected. However, some customers express concerns about the subscription length, compatibility issues, installation difficulties, download problems, and the potential for slowing down their computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 19,218 reviews
  • Rated 4 out of 5 stars

    Great labtop for a college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy because they always have the best deals, and prices for everything I'm looking for !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet, but I’m really excited too! Came with my monitor purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Needed

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot - Internet Security with Antivirus Protection (3 Devices) (6-Month Subscription) - Android, Apple iOS, Chrome, Mac OS, Windows [Digital] Came for free with my laptop purchase. Don't know who would ever seriously need this today. Comes with a limited subscription only & provides minimal support/benefits. Better options out there.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for the feedback. Webroot

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good Antivirus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good antivirus for start up. Every file has been scaned from this antivirus, and I haven't had any problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent enough as it is come with the PC. Can not complain anything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I didn’t use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    probably just bloatware and I never installed it. Nice that they threw it in for free though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Free internet security

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free. What could be bad. I like free stuff.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Idk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems ok don’t really have anything to compare to for my self though

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't Care For It

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really care for the Internet security/Anti-Virus that you have to pay for. So I really only downloaded this because it was free. Even then I really didn't even use it. It got in the way more often than not. Now that I am required to pay, I am deleting it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Webroot secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the antivirus is working well. I was able to quickly scan my entire laptop .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is ok, not super excited about any antivirus tho

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot - Internet Security with Antivirus Protection

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    looks too old

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the antivirus looks old and is not really users friendly. will be better bitdefender

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great free add-on

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not install on as it was not needed on my machine but very useful if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up not downloading. No reason. Just don’t want it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Feel Secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with laptop i purchased. Seems to work well and can be used across many platforms. pc/mac/android

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Webroot

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm only giving 1 star because apparently my subscription for Webroot SecureAnywhere Internet Security that comes with my Total Tech Support is only covered for 6 months and not a year like they say it does. The product keys don't even match when you download it. I have tried several times to download the correct product key and it keeps putting a different one saying it is expired.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product can’t beat it well worth it great product I would buy it again

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Secure is important

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this item to have a better security and it was good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Signed Up For This

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never signed up for this. This was offered for free when I purchased my computer monitor. Now a year later I’m getting an email saying I owe $49.99 to renew my service. This is very misleading and designed to take advantage of people.

    No, I would not recommend this to a friend
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