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Webroot Secure Anywhere - 3-Device - 1 Year Subscription - Mac/Windows [Download]-Front_Large

Customer rating

Rating 4.3 out of 5 stars with 34949 reviews

90%
would recommend to a friend

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  • Rating: 4 out of 5 stars

    THIS UNSAFE WORLD NEEDS INTERNET SECURITY

    Posted
    GREAT2BHERE
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 100 ContributorTop 100 Contributor

    This "Webroot SecureAnywhere" product is offered to allegedly protect our internet devices and defend us from this unsafe world where there are so many dangers as malware, hackers, etc. There are numerous internet security firms offering similar protection, seemingly almost as many firms as there are devices. Some firms cost less, most are within this price range, and a couple are available at a considerably higher price. Whether these internet security firms do actually defend our devices is something I would not want to learn the hard way. However, realistically, as we repeatedly hear, even the banks and corporations and our government agencies cannot obtain adequate defenses from hacking, etc. While this may be purchased directly from "Webroot" with options to protect as many devices as may be required, from a lower cost for one device and so on, Best Buy offers only these products to cover a maximum of three devices. I had purchased this same brand of internet security last year, along with the rather high-end laptop ordered then, and I am pleased to report that "Webroot" seems to perform as promised, thus far. I ordered another one-year subscription from Best Buy, and my card was charged the full price of nearly $55; even though I had been advised of a guaranteed discount upon renewal. Regardless, when the time came for renewal, it was blatantly apparent that no one wanted to hear a single word regarding any discount. Frequently, a new PC is sold in combination with a bonus of three-months, six-months, or one-year of free security by one of these various firms. Usually, an almost equal fee is added to the overall charge, should you require "Geek Squad" assistance in downloading the new or renewed subscription. A half year of this security product had been included as a bonus with an order of an additional notebook; though I decided to simply disregard that which can prove a literal annoyance as a six-month security bonus and, instead, renewed "Webroot" for one year. At least this time, I can obtain the advantage of the subscription covering the two devices I will use this year, rather than just the one device I had used last year. I must emphasize, whether this does provide effective protection for our internet capable devices, I believe this investment is worth even some peace of mind it certainly does provide.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Used for Years but Not Anymore, No Support

    Posted
    EagleMom
    • My Best Buy® MemberMember

    I am giving this 2 stars instead of 1 because it did work well for several years, but not presently due to faulty updates. I have used Webroot for many years now with no issues or problems and was very pleased. I have used it on previous laptops & desktops over about 4 years now. Then, out of the blue, it changed. I noticed my lap top running very hot, as in....SUPER hot and draining my battery very fast. I began research and found in my Activity monitor that WSDaemon was running at 100 to 110% of CPU usage. I soon, through research, discovered it was from the Webroot program. I had many back and forths with the Webroot team and followed their instructions as advised such as: 1. Uninstalling and reinstalling 2. Running a program to gather information on my issue and sent it to them via a Zip File 3. My issue was "elevated" which for them is code for having me turn off parts of the program to see if it would stop using 100%+ of CPU making the program not protect me online. 4. They had me send in a list of times when they could call me to work through my issue, then I got an email saying to turn this off and this off and let them know if it solved the issue. And no phone call after I had sent in times I was available. Very disappointed, They never would answer if they were working on a solution when through out the internet you can search and find this is an ongoing problem, not just my issue. I finally decided to move on to another product to protect my devices. I couldn't believe that you can google WSDaemon using high CPU and find tons of information where people are having this problem, yet they will do nothing to try and help you other than a useless run around while I was either burning up my laptop running hot, or unprotected on the internet. My lap top is only just over 1 year old, so it isn't that my equipment is damaged. I think there was some update where this became a problem and they do not see it as a priority to find a patch for it. I would like to note that my son is running it on his desktop and it has not had this issue. Maybe it is a Mac thing? Either way, after years of using their product, I am looking at a competitor that will not ruin my nice, new macbook. You may want to research a bit if this has been a problem on devices like your own before buying this product keeping in mind they will be helpful without really helping to fix your problem.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      EagleMom,

      This is an issue that rarely occurs and that we are able to resolve. Please send me an email at communitysupport@webroot.com with your email so I can investigate your support interaction and why you never received a call back. Webroot

  • Rating: 1 out of 5 stars

    Webroot has been a big disappointment

    Posted
    Gladlenise
    • Verified PurchaserVerified Purchase

    With Norton, for past near 20 years, ANYTIME I ever had a problem with the software or any question at all about the product or service, someone LIVE with 100% KNOWLEDGE was ALWAYS there, by phone. And, no one there ever told me it would be a 3 hour wait to get tech support in some chat room, with the chat room being my only option. Norton may be a bit busy as a program, but there is always someone available to help. I've had pretty good experience with Norton catching bad stuff too. Webroot, on the other hand, was what the store recommended with my new purchase and I was eager to try it because sometimes Norton is a bit slow. Webroot initialized fine, but when I tried to set up password manager, it kept telling me I needed to select a price to pay more money and would not recognize my email address nor password. I spent 1/2 a night with the Geek Squad, who said my password just needed to be reset: sounded simple enough, but no one could figure how to do that???? Multiple Geek Squad reps and supervisors. Finally, they gave me a case number and told me I needed much higher tech support (good, I thought). Then they told me there was a 3 hour wait ... for someone in a chat room!!!! That was my only option, Geek Squad said. When I asked, they said that if I left my phone number, the higher tech support person might not call me back because they are all out of the country!!!!! I wasted 2-3 days with this issue, and never got my password reset. If no one in THIS country could manage a simple password reset for me after 2-3 days with Webroot, what happens when I need help with a computer virus??? I got so frustrated after 3 days that I uninstalled Webroot on my 2 PCs and yes, PAID for a Norton subscription and everything is up and running. I think Webroot is just a gimmick to bring in more revenue w/purchase of brand new computer. I'm very angry that I paid $49 for this Webroot virus protection/password management program that the Geek Squad could not figure out how to make work properly.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Hello,

      We apologize for the issues you have experienced.

      Webroot offers both phone and a support ticketing system and our response time is usually a matter of minutes.

      Any time that you have an issue such as this, it would be best to contact us directly as it sounds like you have worked with a third party support group.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Social Media and Customer Relations Coordinator Webroot

  • Rating: 1 out of 5 stars

    GREAT product, AWFUL customer service!

    Posted
    rae7

    So I got Webroot with my MacBook when I purchased it. It was a trial and I loved it! So when it expired, I bought the one year subscription and thought it would be simple to install like it was the first time.... WRONG! This time around it would not install and after an hour of trying, I began to chat with a tech support person. He was very rude and could not speak good English, to the extent I couldn't understand about 90% of what he was trying to tell me. He then asked if he could take over my screen and try to install for me, which I reluctantly allowed since I was frustrated and at a dead end. He tried himself for about 20 minutes to no avail. I walked away from my laptop for all of 60 seconds to use the restroom, and when I came back, he was READING THROUGH THE MESSAGES ON MY MAC!! Yes, I mean a couple of texts deep between my sister and I. I think he thought I couldn't see what he was doing from my end, so I revoked his privileges and ended the chat. I immediately called the Geek Squad number to report him, and the guy who answered the call laughed and apologized. I then asked him if he had any suggestions, which he did not. I thanked him and hung up. After 2 and a half hours, I FINALLY got the Webroot to install. I had to uninstall the old software, and update to the new since apparently Webroot changed its software. Now please tell me how TWO Geek Squad technicians couldn't have figured this out when they work on computers for a living?! Even after this mess, I love Webroot's products and will continue to purchase them just because I have had no luck with other types of security applications previously.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      We're very sorry to hear about the experience you had, Rae. It sounds like you searched on Google for a Webroot Support phone number and contacted an illegitimate individual in another Country. We hear instances of this like every day.

      In the future, please be sure to only contact numbers listed on a company's official website:
      https://www.webroot.com/us/en/support/contact

      We appreciate your feedback and look forward to exceeding your expectations in the future.

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rating: 5 out of 5 stars

    GREAT Protection with a Small Footprint !

    Posted
    PANUMBER1COWBOYFAN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok, so let me start by saying how Very Pleased I am with Sam and all the other members of the Geek Squad on Jonestown Road PA. Sam Associate # 1062477 - advised me to try Webroot SecureAnywhere Internet Security (3-Device) (1-Year Subscription) - Mac/Windows. Please See Link Below.... http://www.bestbuy.com/site/webroot-secureanywhere-internet-security-3-device-1-year-subscription-mac-windows/1688832.p?id=1219060687969&skuId=1688832 to go along with my other upgrades to my computer. So Far I LOVE Webroot Internet Security . I've had no problems with Virus, Trojans or any of the other problems so common with todays computing ! Best of all - is the (SMALL) Foot print the program uses ! Webroot uses 143x less disk space than the next closest competitor. Webroot uses 11x less computer memory than the closest competitor during system idle. It shows in the way my computer boots and Runs. GREAT PRODUCT !!! The Identity Protection and Password Manager are EXTREMELY Useful and Helpful as well !!! Sam also Installed a Solid State Main Hard Drive for my Operating System, a Seagate 3 TB storage Drive, Microsoft Windows 8.1 Operating system, a new Power Supply and transferred the data from my old Hard Drives. My Computer Now Runs like a BEAST ! and with Webroot SecureAnywhere it will STAY that WAY !!! Hey Listen up !!! I know you may hear a lot and perhaps see a lot of Bull out there concerning Customer Service, but please let me assure you that The Geek Squad at Best Buy is the REAL DEAL !!! I love the Choices Sam Referred for me and Simply Stated, I Just Can't SAY ENOUGH about how Courteous, Friendly, Helpful, Professional and Knowledgeable the Members of the Geek Squad ARE !!! Please Don't waste your time going anywhere else ! BEST BUY ! and the Geek Squad ! are all You Need to Know about Anything from Computer Tech, Home Audio, Home Theater, and ANYTHING Electronic !!! Go to Best Buy and See for Yourself These Guys are The REAL DEAL ! You will not only be Happy but you'll be Amazed ! THANKS a LOT BEST BUY and all the Guys at the geek Squad I Am and Will Remain a Loyal Best Buy Customer ! Lawrence O

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Unobtrusive

    Posted
    RicoTx
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In the past I've used Norton Internet Security for the office desktops. Norton is widely respected, but it can really take over a computer. And did I mention it can take over a computer? Do I need to repeat it again? I've used it on several computers, and one time I had to remove it and reinstall it. Uninstall via the Windows Utility will not remove all traces of the program, and you must download a removal tool from the Norton site. After going through a lengthy phone call and waiting ... and waiting ... and waiting, I finally was able to do the deed. Webroot was an experiment in broadening my horizons. I've had friends who've used other programs, and I've watched some crashes after they were used rather poorly. I researched into several Internet Security and Anti-Virus/Anti-Malware programs and made the decision to try Webroot. Webroot was extremely easy to install, works quietly in the background, and is unobtrusive (hence my review summary). While Norton took F...O...R...E...V...E...R to run a scan, Webroot performed scans in a flash. I was almost in disbelief when I first ran it on this Asus laptop. It was so unexpectedly fast that ... I actually ran it again to see if it was a glitch! No kidding. I watched the file names as it was flashing them during the scanning and noted that Webroot is somewhat cloudbased for some of its analysis and protection. You never have to worry about updating since it does it automatically. It has also already upgraded itself to a new version in the background in the time that I've been using it, and it notified me after the seamless upgrade installation. This is another good product that I'll use again. It's been a surprisingly quick performer and it doesn't hog system resources the way Norton did. Oh, did I mention "Unobtrusive"? I thought so ... Heh heh heh ...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great software

    Posted
    RodneyGoodrich
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We live in an age of technology, with endless resources at our fingertips. Just turn on your PC, Mac, Android or iOS device and merge onto the information highway where you can shop, browse, communicate, share, socialize, work, bank and more. The wonders of the Internet are seemingly limitless, but similar to most things in life, with the good comes the bad. Lurking around every corner are malicious online threats that put your computers, mobile devices, information and identity at risk. While you answer e-mail, you're vulnerable to phishing attacks. Every new link may lead to a virus. Fake Web sites might look legitimate but could trick you into revealing crucial information. Malware could infiltrate your device at any moment. Don't panic — defend your identity and your technology with the powerful protection features of Webroot SecureAnywhere Internet Security, and navigate the Internet without worry. Always-on protection means that whether you're shopping, banking, browsing or sharing, Webroot is there to stop the latest known and unknown threats that put you at risk. This software will warn you about infected Web sites before you visit them and provides continuous protection without interruptions or slowdowns. Facebook and Twitter are no longer such high points of weakness as Webroot SecureAnywhere Internet Security provides comprehensive social network protection to help counteract tricky malware. To make life simpler, Webroot manages your passwords, so you only have to remember one, and lets you navigate security on your devices from one easy-to-use interface. This software also analyzes your operating system for existing system issues to get you started with a clean slate. Enjoy all that the Web has to offer without putting yourself at risk. Whether you have a mobile phone, tablet, PC or Mac — or regularly use up to three of them online — defend them with Webroot.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast and awesome

    Posted
    RicerX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First let me state I am aware Windows 8.1 comes with WIndows Defender which is free to all registered users. I am also aware there are free versions of virus and malware scanners available such as Avast! and Malwarebytes. That all being said I would still pay for an annual subscription for WebRoot Secure Anywhere Internet Security Geek Squad edition. The one thing that impresses me the most about WebRoot is the SPEED at which this program can scan an entire computer for viruses and malware. It makes all other programs I've used in the past seem slow as molasses on a cold morning. Despite how fast Webroot scans it has found numerous bits of viruses and malware trying to sneak onto my computer. That being said the program can over react if you use home made video game patches for old unsupported video games. In this case you need to add the file(s) to Webroot's exceptions list. The other aspect of Webroot that impresses me is how LITTLE system overhead the program eats up when running. Webroot's memory footprint is surprisingly small given this day and age. The percentage of CPU time Webroot uses is modest compared to say Symantec End Point which gobbles up CPU time like an old muscle car can burn through gasoline. Honestly most of the time I never notice nor realize Webroot is running in the background scanning my computer. Webroot also comes with additional features such as system optimization and secure erase. I've never used the optimizer feature and I have no idea how secure the secure erase feature is. All in all the speed and small system footprint would be enough to continue subscribing to Webroot year after year.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Questionable

    Posted
    Hustled
    • Verified PurchaserVerified Purchase

    I've been using personal computer successfully since 1983. I have used Norton successfully for 14 years and could have added my new computer to it for free because I have the three-device program and have only two computers using it. But, friends and the helpful Best Buy salesman recommended Webroot, and it came with a free 6-month three-device packaged with my new computer. Although Consumers Report didn't recommend it, friends and some websites gave it good reviews. After the administrative preliminary procedures setting up a new computer, I installed Webroot. When I accessed my browser, I got an immediate notice that I should turn off unnecessary programs in my Start Menu. I checked the Start Menu and found two Webroot Installers, both running. I couldn't find a reason for that, so I called tech. support. Reluctantly, I turned my new computer over to the tech-support rep. (In for a dollar, in for a dime). He told me I had one Webroot Installer and the other was malware posing as a Webroot Installer. I doubted that, but he insisted. He turned me over to another tech-rep to clean out the maleware. Three and a half hours later the rep. told me he had cleaned my computer, had set me up for another 1-year of Webroot, and added a life-time subscription of Malewarebytes, which I must have with Webroot (no one told me that), for $199.99. Also, he said my Webroot subscription was for one device, not three as advertised. I protested but paid because I wanted to escape with my new computer reasonably intact. Before leaving him I checked my Start Menu and still had two Webroot Installers running. I asked him about this. He said, "Just disable one." I asked him which one. He said, "Either one, it doesn't matter, they're both the same."

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wouldn't go this route again

    Posted
    marlou
    • Verified PurchaserVerified Purchase

    Went to have viruses taken off laptop, told them to leave McAfee firewall on, and to keep Google Chrome as home page. Went back and picked up laptop and they wanted me to sign a paper stating that it was satisfactory to me, I said I wanted to see what they had done before I signed, First they removed McAfee(which I had paid for) and Google Chrome was not my home page. They said sorry and yes the order said to leave both on. My option according to them was call McAfee and tell them what happened and see if they would restore it. No excuse for removing Google as homepage. Took laptop home and wasn't able to access most of my sites, especially Yahoo and also kept getting viruses on it. I. called Best Buy at least 3 times over the next few days before the issue was finally taken care, although there was a few hiccups for a few more days. For what I paid to sign on to the Geek Squad and Webroot I feel I spent way to much money for this service and some of those that I talked to trying to clear this problem up were not very friendly. I was really wanting to bring my laptop back and ask for a refund. Because of this not only do I feel I should receive something back for all the headache, but I will not be purchasing any thing from Best Buy again, although I may have to use your services if anything else happens to my computer, unless you want to refund my money and I will get it fixed somewhere else. Mary O'Connell

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than my recent results with Norton Int Sec

    Posted
    grouch0
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In my previous corporate life Norton/Symantec security tools were the gold standard both by reputation and experience in a shop with over a thousand installations. Recently however, on a Windows XP PC that almost certainly was virus infected freshly built Norton Internet Security Bootable Recovery Tool found one suspicious file (rpcss.dll) and could not repair it. After manual repair Norton Internet Security installed easily then updated itself for at least five hours (processing, not download). On subsequent boots it would eventually get around to running LiveUpdate and that process would consume CPU and ever-increasing quantities of virtual memory until the PC would be unresponsive to its user. Fortunately, I also had a new copy of Webroot. Norton I.S. uninstalled (almost cleanly). Webroot installed cleanly, updated itself and has let the PC run responsively for weeks. Now, is it protecting this PC against viruses? I see the classic EICAR68 harmless test virus is now described as harmful by PANDA, so I'm reluctant to try that. Does it get updated to recognize new threats? Unlike Norton Internet Security's explicit/automatic LiveUpdate, which does work on all of the other computers I've installed, Webroot says "It's all handled in the cloud". I'm starting to interpret that statement with as much trust as "Your check is in the mail" and other notorious phrases. In summary, Webroot doesn't hurt this PC as much as a certain highly-promoted anti-virus product. It shuts up Windows griping that there isn't any active virus protection. Maybe it protects against viruses. Maybe it recognizes new viruses via cloud magic.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well most of the time

    Posted
    Silvie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I run this on my macbook pro and then my iMac because I tend to do a lot of gaming which involves downloading mods.... and mod downloading tends to frighten me since the websites they come off of aren't always the most trustworthy. Since you have to give them extra permission in order to download anyway, I figured it'd be safest to not leave my mac's internal protections as the only barrier for viruses/malware. So! Enter: Webroot. I installed it on my computer a year ago and it did scans on my solid state drive in under 5 minutes, staying out of the way and not slowing down my computer at all. On my iMac with a non SSD, it does take 7-20 minutes.... but I more than quadrupled the number of files on the machine so that has something to do with it. One time earlier this year I downloaded a mod that redirected me to a link and I didn't notice before I clicked and suddenly a uTorrent file got downloaded and wormed its way into my computer -- eek! But Webroot immediately popped up and asked if I wanted to quarantine the file, which I did, and then it removed it. I've scoured all my library folders and haven't found anything, and my daily scans don't catch anything else, so it appears that the program did its job. Only complaint I have is that, at least on my iMac, every time I turn it on for the first time I get a popup asking to register my email address through Webroot.... which I did. I receive the emails already. But it wants me to add it every freaking time. I just close that particular window and it's no big deal but it is still a little annoying.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The lightest footprint and no security breech

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was skeptical of Webroot SecureAnywhere Antivirus and Security and would not have put it on my machine had it not already been installed by the Geek Squad when I picked-up my new computer. Well, Webroot is great. I purchased an Asus 2-in-1 Q552U laptop a little over 6 months ago and swapped its internal mechanical drive for a new Solid State Drive. I had planned on buying some of the robust sounding antivirus and security software I had read about online even though my system came with a one-year free subscription to Webroot. Since Webroot was already installed when the computer was picked-up, that is what I started with, and now will continue to use, and plan to renew with. It has the lightest footprint I have ever experienced. It does not put a drag on the system whatsoever, start-up bios takes all of 7 seconds, a complete scan takes 35 seconds (note, with a Samsung 850 Pro Solid State Drive in the driver’s seat and an i7-6500 processor), and no security threat or virus has breached the system. It has been perfect for my home-office use. If you are tired of antivirus and security software which put a drag on your system and still need something effective, I found Webroot to be great.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Insult to Injury

    Posted
    Janet

    Purchased and downloaded file to PC and Mac. PC worked. Mac crashed and burned repeatedly. Contacted Geek Squad and after 5 hr, the "agent" attempted to fix remotely. Session disconnected after 5 min and there was no fix. In his notes agent claimed he installed Java, Flash and Reader to "optimize" . Maybe because it was late, but these activities are a hallucination. My Mac definitely does not have the programs claimed to have been installed. Long story short, cancelled order and deleted (tried anyways) program. BUT, a weed never really dies, so I am now stuck with a Webroot Unix executable file which simply will not delete. Called Geek Squad again, and they offered to remove for the very reasonable fee of $99. Delusional. Best Buy: Never again.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Janet, we want to ensure we address your problems and eliminate any other confusion. Please reach out to us with your keycode at your earliest convenience:
      SocialCare@Webroot.com

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rating: 3 out of 5 stars

    Better than many but ....

    Posted
    jlivar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you received this at no charge with the purchase of a new computer at BestBuy, then you are ahead. It's better than many programs of its type. However, know that the one year license begins - NOT with the date you install it - but rather on the date you purchase the computer. If you set it aside and do not install this product for a couple of months, you've lost a couple of months on your license. Why might you not install it right away? It does not play nice with all antivirus and antimalware software. So if you already have something on the computer that comes with it, preinstalled, you'll have to make a choice. My notebook came with McAfee already installed on it. Plus I already own a product I purchased some time ago. I decided to give each one a try, and I started with the program already installed on my laptop. A couple of months later I took that off and tried the one I already owned. Then after a while, I took that off and installed webroot. So long as I was only using one of these products, there didn't seem to be much difference. So I just left webroot on - and a handful of months later it came up for renewal. I protested. I had gotten a year's license free with my BestBuy purchase! That's when I learned the license for webroot begins the day you purchase the computer, not the day you first install the program. Hmmm..... I'll let you decide how you feel about that. I did not renew.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Possible Software/Hardware Conflict

    Posted
    rtibbitts
    • Verified PurchaserVerified Purchase

    I purchased a Toshiba Satellite Radius laptop from Best Buy. I found that when I installed Webroot it would crash the computer. Windows (10) would inform me that it was trying to recover the system but never could. I thought the issue was specific to the one Toshiba laptop I had purchased so I exchanged that computer and for an identical one. And again, not doing one other thing than uninstalling McAfee that came pre-installed and then installing Webroot, the 2nd computer crashed in exactly the same way. I brought that Toshiba back and upgraded to a third Toshiba and wouldn't you know on the third attempt it crashed again. I chose to do a manual restore of Windows 10 and this time I didn't install Webroot. The computer has been working flawlessly since. It seems odd that Webroot would have some incompatibility with either Toshiba and/or Windows 10 but there is not one bit of doubt that there is a conflict. I did a bit of online research and found two other nearly identical complaints so be careful. I was a prior user of Webroot on my old Toshiba so I'm bummed I can't use it now... I give it two stars because I know it is otherwise a good virus protection program. Just not on any of the Toshiba Satellite Radius devices with Windows 10.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Hello,

      We apologize for the issues you are experiencing.

      With an issue such as this, we would advise contacting our support team for assistance.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rating: 1 out of 5 stars

    Subscription starts purchase date not install date

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been a loyal Webroot customer for many years. Today I am an unhappy customer. I purchased my 3 user subscription on 6-2-16 when I was at best Buy making a purchase.I waited until today to install since I had a current subscription from last year. Imagine my surprise when I installed my software today and instead of a 365 day subscription I had 341 days. When I spoke with the GeekSquad Subscription Software Team I was told my subscription started on the day of purchase. After much discussion about my dissatisfaction I was told that GeekSquad is a 3rd part supplier and that's the way it is, even thought these details were not shared with me at purchase, nor are they posted at the register, or printed on my receipt. The solution to MY PROBLEM--the rep cancels my subscription and I get to wait 2 billing cycles on my credit card for my credit and I get to go back to Best Buy to repurchase WEBROOT again. Wow !that makes me want to continue to be a loyal Best Buy customer...thanks for wasting my time guys...

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Hello,

      When purchasing from Best Buy there is a sticker on the front of the box stating that you need to install immediately. It is also written on the back of the box and should be stated at checkout though we can't confirm that the agent did that. We advise taking this complaint up with Best Buy directly as they handle your subscription. Webroot

  • Rating: 1 out of 5 stars

    Geek Squad talked me into this - my bad

    Posted
    LadyBD
    • My Best Buy® Elite Plus MemberElite Plus Member

    I didn't do my homework. That's on me. I was making the switch from a Mac to a PC. When I purchased my new computer I asked which virus protection they recommended. When he plopped this box into my hands I didn't question it - again, my bad. When I tried to log on to Facebook nothing loaded. The entire site was a single line of text straight across the screen. I reloaded once - the text went vertical instead of horizontal. I reloaded again, a few graphics emerged but I couldn't click on anything. Another reload allowed me to click, but nothing loaded if I tried to scroll down. In all I have to reload an average of seven times for any site to work. When I started to investigate I was told that my new computer was so fast that my extremely slow connection was to blame. I was planning on a move, so I accepted the reasoning and waited. Now I'm in my new house with amazing internet speed. And the same problem. It turns out Webroot is the problem, and has been all along. When I contacted them their only solution is for me to call someone in India and spend a few hours troubleshooting with them. Some solution. I'd recommend this software to my worst enemy.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We appreciate you taking the time to give us your feedback.

      The issues you experienced don't sound related to implementing a security solution like Webroot. Regardless, our Award-winning U.S. Support Team can resolve this issue for you completely free of charge.

      In the future, make sure to only contact phone numbers that are listed on the official website of the vendor.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rating: 5 out of 5 stars

    Does the job

    Posted
    bmxwrench
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I took my computer to Best Buy, where I purchased it in 2008 because I knew it was infected with something. I was using my ISP's security and Norton at that time and it was obvious something had gotten by both of them. The Geek Squad folks at Best Buy cleaned it up and as part of the service I received the Webroot security program. Following the Webroot instructions I uninstalled Norton and loaded Webroot. I've had no problems since and Webroot has caught, identified, and quarantined a couple of malicious threats and even tells me what internet site they came from. This is really useful information, I think this program does everything it claims to do. Another nice thing is that Webroot updates itself automatically so I don't have to worry about not having the latest protection. I'm an old man that has been playing with these electronic Whiz-bangs for awhile, my first computer ran the latest and greatest at the time, WIN95. I've kept track of the increasing abilities of websites to infect computers and Webroot does everything it claims to do. If I've any advice for anyone it would to be that everytime you fire up your computer have Webroot run a full scan and clean up before you do anything on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best of Three

    Posted
    NavyMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I used another company's security for a long, long time. I got two new computers at the same time and started using Webroot. My security was due to expire in a few days, so trying out a new one on a new computer seemed to be a good idea. I am no techie, and can not talk about technical things. Program installed easily and set up was easy. I was quickly able to set up an automatic scan and able to check it later to verify it was performing. I was able to do all this without having to contact Geek Squad for help. I also set up my ex-husband's new computer. He got a different program for his protection, so I was able to see the difference. upon installation, It completely removed another (purchased) program that was dedicated to malware but failed to remove the windows installed trail security free version. This created a few issues until I figured out the problem and removed that free trail version. I noticed also that there are a few popups (not protection notifications) that I never see on my computer with Webroot. Setting up a schedule for scanning and verifying it's performance was also much more difficult. Since I have seen the operations of three security programs, I can honestly say that Webroot is my first choice.

    I would recommend this to a friend