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Webroot SecureAnywhere Internet Security (3-Device) (1-Year Subscription) - Mac|Windows-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 35223 reviews

90%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Questionable

    Posted
    Hustled
    • Verified PurchaserVerified Purchase

    I've been using personal computer successfully since 1983. I have used Norton successfully for 14 years and could have added my new computer to it for free because I have the three-device program and have only two computers using it. But, friends and the helpful Best Buy salesman recommended Webroot, and it came with a free 6-month three-device packaged with my new computer. Although Consumers Report didn't recommend it, friends and some websites gave it good reviews. After the administrative preliminary procedures setting up a new computer, I installed Webroot. When I accessed my browser, I got an immediate notice that I should turn off unnecessary programs in my Start Menu. I checked the Start Menu and found two Webroot Installers, both running. I couldn't find a reason for that, so I called tech. support. Reluctantly, I turned my new computer over to the tech-support rep. (In for a dollar, in for a dime). He told me I had one Webroot Installer and the other was malware posing as a Webroot Installer. I doubted that, but he insisted. He turned me over to another tech-rep to clean out the maleware. Three and a half hours later the rep. told me he had cleaned my computer, had set me up for another 1-year of Webroot, and added a life-time subscription of Malewarebytes, which I must have with Webroot (no one told me that), for $199.99. Also, he said my Webroot subscription was for one device, not three as advertised. I protested but paid because I wanted to escape with my new computer reasonably intact. Before leaving him I checked my Start Menu and still had two Webroot Installers running. I asked him about this. He said, "Just disable one." I asked him which one. He said, "Either one, it doesn't matter, they're both the same."

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Better than many but ....

    Posted
    jlivar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    If you received this at no charge with the purchase of a new computer at BestBuy, then you are ahead. It's better than many programs of its type. However, know that the one year license begins - NOT with the date you install it - but rather on the date you purchase the computer. If you set it aside and do not install this product for a couple of months, you've lost a couple of months on your license. Why might you not install it right away? It does not play nice with all antivirus and antimalware software. So if you already have something on the computer that comes with it, preinstalled, you'll have to make a choice. My notebook came with McAfee already installed on it. Plus I already own a product I purchased some time ago. I decided to give each one a try, and I started with the program already installed on my laptop. A couple of months later I took that off and tried the one I already owned. Then after a while, I took that off and installed webroot. So long as I was only using one of these products, there didn't seem to be much difference. So I just left webroot on - and a handful of months later it came up for renewal. I protested. I had gotten a year's license free with my BestBuy purchase! That's when I learned the license for webroot begins the day you purchase the computer, not the day you first install the program. Hmmm..... I'll let you decide how you feel about that. I did not renew.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Takes time to know how effective it is

    Posted
    newbee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    If it does everything it says it will do then it is a great product. However, it is extremely expensive compared with for example Norton 360 for 3 devices. On my old laptop I always had a free program that captured tracking cookies. I have not yet installed it on this laptop so no way of knowing if it actually does every thing it says it does. I am very careful regarding opening attachments and things that just doesn't look right. However, I have it set to run every night and the number of items including tracking cookies it finds is very low. Makes me a bit uneasy that it is not as effective as other virus scan programs I have used. Not yet convinced so not sure if I will renew once the six month period is up. Gave it five stars for value because I received it free as a courtesy because I had to bring back a defective computer the next day. Checked no I would not recommend to a friend only because I have not used it long enough to know if it does everything it says it does. If I renew after the six months, then I would certainly recommend it to others.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    What the ----?

    Posted
    techknowphobe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    OK, I just got an email that indicated my product purchase was declined because my credit card was out of date. Which product? I just renewed my Geek Squad technical support a few days ago, so I thought that was the issue related product. When I resubmitted my Reward Zone Best Buy Credit card info again, I again noticed there was no expiration date, and my initial renewal of the GeekSquad Tech support seemed to go thru as easily the second time as the first. But wait, was it the GeekSquadTech support? I then received an email acknowledging that I had successfully renewed my Webroot Security for $79. Huh? I just purchased a new Mac OS X with Webroot (good for three computers). So, since my Trend Micro on my older Mac OS X was about to expire, I uninstalled it and tried to download the new Webroot. Sorry, it won't work on your 2 year old Mac OS X 6., only on your new MacOS X 7. So, I bought the Trend Micro again for this older Mac (and struggled for a week trying to download the new security). Needless to say I feel I have been issued some confusion.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Okay for my use.

    Posted
    JMC4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    As a habitual Norton Security users for many years, it took some getting use to after I installed this software on my new tower computer Not quite as much detail available for custom scans that I was use to with Norton Security. Also had some problems getting the "Password Manager" portion to work with my browsers (Chrome & IE) and tried setting/resetting all kinds of options to no avail. Final simply uninstalled the software and reinstalled. Once done and making sure that I responded correctly to the prompts that came up in Chrome & IE, I was able to get the interface working in order to save site/password information and use that to sign into those sites. Still would like to find a way to have the Password Manager stay "active" once you signon so you didn't have to signon every time you bring up the browser (Norton Security's version would do this so you only had to signon to get passwords after bringing a browser up after a reboot and it stayed active even when all browsers were closed).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Tell you why I'm returning it instead. Never used.

    Posted
    Annie438
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm embarrassed to say that I bought Web root because the salesperson recommended it. My computer had another security system built in and set to go on a three month trial period. The trial period ended today. It was easier to extend the subscription than to figure out to install Web Root. I ran out of time because my CD device wouldn't or couldn't and didn't read the CD. I could have gotten help or taken it back to Best Buy for instructions. But the minutes ticked by with no result and by midnight I feared my laptop would turn into a pumpkin with no security. Sad but true. I took the easy way out. Shame on me. Clearly a case of Operator error. I can't recommend something I didn't use. When I return Web root to Best Buy, if someone takes the time to demonstrate where I went wrong, I'll keep it, and try again in 365 days. And now, it's time for me to play the 68 year old retired widow card.My cats take turns dancing on the keyboard and they're no help at all. Sorry.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I don't have it the store that I purchdisappointed

    Posted
    Chuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Well I got it and it seemed like it was working pretty good when I first received it but I took my Mac back to Best Buy because it was really complicated for me too function it so I got me a laptop and I'm very pleased with it but they said that I should go back to the store and get my Webroot because it was supposed to be given to me for free and when I went back to the Bear Valley Best Buy they said that so sorry that I would have to purchase it because they only give it to you one time for free when I purchased a Mac but not realizing that I had made another purchase they should have given me a second one so therefore I don't have any Internet protection and I think that somebody should have informed me that it was free and that I didn't have to return it just the computer itself so I'm kind of disappointed because they should have helped me and been more knowledgeable and what they were saying and what they were doing

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Webroot Secure Anywhere

    Posted
    TRL821
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have used Webroot in the past and it was pretty effective. However, I did not install it on this machine. It does not have a firewall as comparable to Norton's Internet Security with Back Up which I use. This replaces Norton's 360 which has always blocked attacks and/or notified me of suspicious and/or malicious actions from a website. For it to be 100% effective it needs to be running in the background. I do not like to have two major virus soft wares running together. I have experienced issues in the past and both programs running constantly slow down the machine. The reason I only gave it a 3 is due to my past experiences. But if you intend to run just that it would probably be OK and I would then give it a higher score. In addition to Norton's, I run CCleaner, Super Antispyware, and Spybot search and Destroy which are all FREE programs. They can be turned on and off manually which prevents conflicts with Norton's and still gives me additional protection.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent computer with a achilles heel...

    Posted
    gnmcln
    • Verified PurchaserVerified Purchase

    First of all there were a lot of Win 8 teething pains: WiDi boxes that no longer work, drivers that are not win 8 compatible, etc. but most of those things have finally been solved. The major problem is the Intel 7260 wireless card. It has major throughput problems even though my work space is only 20' away from my router. My 5 year old Toshiba gets 5-20x throughput in exactly the same place. I have an appointment to check into the possibility of changing the wireless card but it should not be necessary. I just urge anyone thinking about this computer carefully to assess its wireless performance before the 15 day return limit is reached. Given the amount of discussion about this card on the internet I am surprised that Intel has not found some way to make it work. But other than the Win 8 teething problems (which are not really the machine's fault) and the wireless problems (which definitely are the machine), the computer works well.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    A decent antivirus software

    Posted
    coolguy6904
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I received a year subscription for this product free with purchase of my laptop, and it was installed for me. I am an avid Avast or AVG user, so I would not have purchased this otherwise. So far I have no complaints, although I dare say it is almost "too quiet" - I sometimes wonder whether it is still running. I am used to software that pops up daily "up to date" notices any time it connects to the internet and validates that it is the current version. I haven't seen any pop-ups or alerts from it, so I assume it is doing its job. On the other hand, I greatly appreciate that it is not the obnixous, dominating software like Norton or Mcafee, thank goodness. It does not try to take over every other bit of software on your computer, nor does it constantly pester you to install any sister products. I can't say I've found it to be any better than the free products I am used to using, so I doubt I would re-purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    lots of features, not good viewing angle

    Posted
    dksears
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    i looked a lot on the reviews before buying and agree with most where it talks about the viewing angle. This TV straight on has a good picture but just a few degrees off from 90 degrees the color changes and the picture dims. i am adding to the onther Samsung Plasma i have, and i have to say the plasma has a much better picture. This TV is packed with nice features, much more than i realized before i purchased. The browser built in nice, connectivity to the net is very nice, loaded with apps. One of my favorite features is the ability to get a complete viewing guide for Over the air tv channels. It says i can record the OTA on a thumbdrive but i have not yet tried. I consider this TV, assuming that there is a nicer picture TV, an entry level TV. But with that said, i have not checked out the higher cost TVs for picture quality. OK for the price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I'm told this is better than Norton products

    Posted
    Jamnpete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm told this is better than Norton products by Geek Squad staff. As it is still new, as is the newly installed hard drive, there have been no issues that have come up where I've received any warnings or alerts from my new Webroot security software program. The check-in process at the Geek Squad counter is what I would like to comment on. It would be far better customer service to charge a standard 'bench fee' and then contact the customer as to a software or hardware diagnosis. I was assured it was a software issue and agreed to the repair, data back up and warranty, but was then contacted and told it was a hardware problem, which would have been less costly up front. I was told the 'bench fee' was not something CORPORATE would allow. I eventually got my laptop repaired and paid for the warranty, but the process was confusing.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Seems to Work

    Posted
    NewProUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    A six-month subscription was included with my new Surface Pro 4 purchase. As far as I can tell, it's doing the job. Don't see any lag in response times due to anti-virus background processing. A friend of mine who works in IT computer support for a major corporation does not recommend Webroot. As he explains, most if not all of the major vendors go through cycles of poor to great performance. Their products get behind in technology and they are forced to spend R&D to catch up, at which point, they have a first rate product, until they rest on their laurels and drift to the back of the pack. His opinion is that Webroot has drifted to the back of the pack. I will likely look for another product when my subscription expires. Not an authoritative review, but something you might want to investigate further.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    using as a trial

    Posted
    mamaham
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have used Trend Micro in the past. I tried to use it this time during the trial period but the product was not compatible with Wind 10. Why, I don't know. In the beginning (using Webroot as a trial) I kept getting web threats, constantly, having to close down the computer. I called Geek Squad and all they could say was "bring your computer in and we'll look at it." I couldn't believe it. I had a 3-day old computer and that's the only help Geek Squad could give me. I was not happy. I'll probably go back to Trend Micro when the trial is over. I have never been happy with Geek Squad. Tried to use them before this computer and they were expensive and had very low personal skills. They don't like to give any advice - that's free - and they want to get paid for everything.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    confusing deal

    Posted
    LamaSabacthani
    • Verified PurchaserVerified Purchase

    The computer I brought in now works, for the most part, but the system now needs some adjustments I don't know how to do. The screen size (I think) has changed so that I sometimes can't get to see or use items at the bottom of the screen. There must be something wrong with the equipment I get online through, because I'm still experiencing freeze-ups when checking email or on websites. Seems better today; maybe that has been addressed by the provider. I haven't yet got the Webroot software on any other computer. I'm not sure Either of my laptops can receive it without upgrade. Worst is the fact that I was told my money was buying two years of service (my service order receipt 00338-982859211 says the plan expires 07/20/2015) but this inquiry of yours reports that I got a 1-year subscription! What is going on?

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      These freeze-ups and slow-downs should not be caused by Webroot. Please use the link below to open a support ticket and our technicians will make sure Webroot is installed properly.

      Also, please send me an email to communitysupport@webroot.com and I will investigate your subscription. Best Buy subscriptions start counting down upon purchase but it is important that we get Webroot running correctly.

      Mike R
      Webroot Community SupportWebroot

  • Rating: 3 out of 5 stars

    Not sure of protection...?

    Posted
    soccerfamily
    • My Best Buy® Member

    When we purchased an Apple laptop at Best Buy they threw in this Webroot security product. We downloaded it but to be honest whenever I have checked the scans it always says it never detects anything. I find that hard to believe even on an Apple product. We did download it to our iMac as it can be downloaded to up to three devices....I don't know if it is just me but it seems like it slowed down our computer a bit. My annual subscription is up in a couple weeks and they sent me a renewal and to be honest I am researching other products due to the sluggish issue. Maybe it is just my internet or my computer but this product hasn't notified me of any threats in the year I have had it and not sure if it is working or not.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Adequate virus and malware protection

    Posted
    LDraper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    *My* primary laptop was returned after having the motherboard and keyboard replaced following an exposure to rain. It still had the Slimware software installed, which was accomplished at the time of the installation of a solid state replacement of the hard drive and Windows 10 during November 2015. After a continuous barrage of Slimware error messages, *I* contacted by telephone the Geek Squad and discovered that *they* seriously *frowned* on Slimware and installed Webroot. *I* previously used Norton 360 for such protection, along with several other malware products, *all* of which *I* had paid for during several earlier years. *I* will explore the Webroot functions and determine whether to allow *it* rather than Norton.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Came with Geeksquad purchase

    Posted
    milaugh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This anti-virus software came (and was required to be installed) with a 3 year Geeksquad tech support purchase. I installed it because it it is required with the Geeksquad plan. I have it on my 4 year old iMac. It seems to be running smoothly in the background, there is only a small (if at all---it's hard to tell) performance slowdown on the computer. About a month after installation, the software was requiring a reinstall. I don't know why or why I couldn't do the reinstall myself. I was lost in an endless loop which ended up as a call to the Geeksquad. I hope this isn't a reoccurring issue. I can't really rate the software because it was not the product i was interested in. If it was not required, however, I probably would not have installed it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Webroot Secure Anywhere Internet Secruity

    Posted
    MyFirst24HDTV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this as part of a free bonus from BestBuy when I bought my pc desktop. It's a 3 device 6 months free trial disc box that I got 11-16-15. Interesting note: the free trial period begins on the first day you get the software, not when you actually install it if not that first day. So if you use the pc's free trial security software (mine was McAfee for 30 days) already installed software for about 30 days and then want to try out Webroot software you only have actually 5 months left before they ask for subscription service fees. If you don't install Webroot within 6 monthes from date you got it, then you'll have to pay. As for the performance of Webroot you should check online for reviews to see if it fits your needs.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It came with the computer

    Posted
    Screwball
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    its ok, would prefer Kaspersky, but this comes with BB computers. So it'll do till the time runs out and it can be replaced with a better scan. Would be awesome if BB was as quick to be interested in actual customer service as they are in sending out these surveys. Last survey I done was for a TV I never even bought and ask them To have someone contact me about it. Never heard a word. A week Later I wrote againNd inquired as to why is not heard, they totally changed the reason for my inquiry, and not that I've bought this computer, it's my email address, and someone else's name this has been going on for several months and MULTIPLE emails. Guess how many they've responded too. (2). Guess how many times they've fixed it ...(0).

    No, I would not recommend this to a friend