Main Content

Customer Ratings & Reviews

Webroot SecureAnywhere Internet Security (3-Device) (1-Year Subscription) - Mac|Windows-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 35223 reviews

90%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 9,970 Reviews
  • Rating: 4 out of 5 stars

    THIS UNSAFE WORLD NEEDS INTERNET SECURITY

    Posted
    GREAT2BHERE
    • My Best Buy® Elite Plus Member
    • Top 100 ContributorTop 100 Contributor

    This "Webroot SecureAnywhere" product is offered to allegedly protect our internet devices and defend us from this unsafe world where there are so many dangers as malware, hackers, etc. There are numerous internet security firms offering similar protection, seemingly almost as many firms as there are devices. Some firms cost less, most are within this price range, and a couple are available at a considerably higher price. Whether these internet security firms do actually defend our devices is something I would not want to learn the hard way. However, realistically, as we repeatedly hear, even the banks and corporations and our government agencies cannot obtain adequate defenses from hacking, etc. While this may be purchased directly from "Webroot" with options to protect as many devices as may be required, from a lower cost for one device and so on, Best Buy offers only these products to cover a maximum of three devices. I had purchased this same brand of internet security last year, along with the rather high-end laptop ordered then, and I am pleased to report that "Webroot" seems to perform as promised, thus far. I ordered another one-year subscription from Best Buy, and my card was charged the full price of nearly $55; even though I had been advised of a guaranteed discount upon renewal. Regardless, when the time came for renewal, it was blatantly apparent that no one wanted to hear a single word regarding any discount. Frequently, a new PC is sold in combination with a bonus of three-months, six-months, or one-year of free security by one of these various firms. Usually, an almost equal fee is added to the overall charge, should you require "Geek Squad" assistance in downloading the new or renewed subscription. A half year of this security product had been included as a bonus with an order of an additional notebook; though I decided to simply disregard that which can prove a literal annoyance as a six-month security bonus and, instead, renewed "Webroot" for one year. At least this time, I can obtain the advantage of the subscription covering the two devices I will use this year, rather than just the one device I had used last year. I must emphasize, whether this does provide effective protection for our internet capable devices, I believe this investment is worth even some peace of mind it certainly does provide.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Unobtrusive

    Posted
    RicoTx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In the past I've used Norton Internet Security for the office desktops. Norton is widely respected, but it can really take over a computer. And did I mention it can take over a computer? Do I need to repeat it again? I've used it on several computers, and one time I had to remove it and reinstall it. Uninstall via the Windows Utility will not remove all traces of the program, and you must download a removal tool from the Norton site. After going through a lengthy phone call and waiting ... and waiting ... and waiting, I finally was able to do the deed. Webroot was an experiment in broadening my horizons. I've had friends who've used other programs, and I've watched some crashes after they were used rather poorly. I researched into several Internet Security and Anti-Virus/Anti-Malware programs and made the decision to try Webroot. Webroot was extremely easy to install, works quietly in the background, and is unobtrusive (hence my review summary). While Norton took F...O...R...E...V...E...R to run a scan, Webroot performed scans in a flash. I was almost in disbelief when I first ran it on this Asus laptop. It was so unexpectedly fast that ... I actually ran it again to see if it was a glitch! No kidding. I watched the file names as it was flashing them during the scanning and noted that Webroot is somewhat cloudbased for some of its analysis and protection. You never have to worry about updating since it does it automatically. It has also already upgraded itself to a new version in the background in the time that I've been using it, and it notified me after the seamless upgrade installation. This is another good product that I'll use again. It's been a surprisingly quick performer and it doesn't hog system resources the way Norton did. Oh, did I mention "Unobtrusive"? I thought so ... Heh heh heh ...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well most of the time

    Posted
    Silvie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I run this on my macbook pro and then my iMac because I tend to do a lot of gaming which involves downloading mods.... and mod downloading tends to frighten me since the websites they come off of aren't always the most trustworthy. Since you have to give them extra permission in order to download anyway, I figured it'd be safest to not leave my mac's internal protections as the only barrier for viruses/malware. So! Enter: Webroot. I installed it on my computer a year ago and it did scans on my solid state drive in under 5 minutes, staying out of the way and not slowing down my computer at all. On my iMac with a non SSD, it does take 7-20 minutes.... but I more than quadrupled the number of files on the machine so that has something to do with it. One time earlier this year I downloaded a mod that redirected me to a link and I didn't notice before I clicked and suddenly a uTorrent file got downloaded and wormed its way into my computer -- eek! But Webroot immediately popped up and asked if I wanted to quarantine the file, which I did, and then it removed it. I've scoured all my library folders and haven't found anything, and my daily scans don't catch anything else, so it appears that the program did its job. Only complaint I have is that, at least on my iMac, every time I turn it on for the first time I get a popup asking to register my email address through Webroot.... which I did. I receive the emails already. But it wants me to add it every freaking time. I just close that particular window and it's no big deal but it is still a little annoying.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works very well

    Posted
    SouthTX
    • Verified PurchaserVerified Purchase

    Webroot Secure Anywhere scans your computer every day, or more if you select the "Scan My Computer" tab. It shows you when it last preformed a scan, how long the scan lasted, when the next scheduled scan will begin. It shows you the total number of scans to date it has preformed. How many threats it has removed, and how many days are left on your subscription. It lets you select if you want the Realtime Shield off or on, the Web Shield off or on, also the Firewall off or on. It lets you select your Identity Protection Settings, & has a Password Manager, a Utilities Settings, a My Account Settings, and a Support/Community selection, so you can find FAQ as well as ask your own. Webroot Customer Support is always available if you have a question with the Get Customer Support Selection. If you are savie about settings there is also an Advanced Settings tab for you to use. We have been pleased with ours & hope you will enjoy yours too. I was advised by a iYogi Tech Support person NOT to run 2 or more anti virus programs on the same computer at the same time, so if your "new" computer came loaded with an anti virus program that you are no longer subscribing to, I would suggest deleting the "old" one before installing Webroot Secure Anywhere program to avoid any Firewall issues.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Seems to work

    Posted
    ATCurry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When it comes to virus protection, it is difficult to measure a products effectiveness, unless disaster strikes and it doesn't work. As far as using Webroot, it seems to work as well as any other virus protection software. But to get a real feel for it capabilities, looking to a review that compares multiple products might be the best way to go, rather than looking at a Best Buy review. That's what I did when given three different choices of virus software, when purchasing a new computer at Best Buy. I have also used Norton, which is a good product as well. From my experience: Pros for Webroot--very few popups, and no real interruptions. It works well in the background, and has a small footprint when it comes to use of system resources. Cons--if this is a con, but to work it needs a connection to the internet. My understanding is that the virus definitions used are not kept on the device, but are only accessible through the internet. Since the likely source of a virus these days is the internet, or received through something that comes from the internet (no one shares disks anymore) this does not seem like a bad solution to virus protection. Because it is web based, I don't ever get a popup notifying I need to update the virus definitions.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Scans faster than the others, but...

    Posted
    fasteddie53
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Its virus scanning scanning program. To me, that means it should be as small, fast, and unnoticable as possible. I've used Kaspersky, Norton, and McCaffee and would rank Webroot ahead of all those. The best buy salesman talked me into Webroot and I'm glad he did. It takes up less drive room and with a 128GB SSD, I didnt want to waste space on background programs. Worth pointing out is that Webroot does a scan in an amazingly fast time. Also worth pointing out is that I had some trouble with my computer, notably with my trackpad, especially scrolling up and down. I was finally able to trace the problem to a bunch of tracking code that some web site put on my computer. Webroot didnt find anything wrong. I installed the free version of Adaware and it found tracking code that Webroot couldnt. I know that to keep a computer clean, you need to use several anti-whatever programs, but it was disappointing that Webroot didnt find anything wrong. Still, if the smaller footprint and faster scans are important to you, Webroot is worth trying out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    renewed Geek Squad and security in person at store

    Posted
    bday
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was able to sign up for another year of Geek Squad membership along with the Webroot security program. I thought I was renewing it, but actually I was given a new membership. As a result, there was an overlap of several days so that I had two memberships during that time. I knew this because I kept getting emails from Geek Squad saying my subscription was expiring even though I had paid for another year. I contacted the Geek Squad and found out that it wasn't renewed and a new membership had been purchased. It isn't a problem and I am satisfied with the service I receive from the Geek Squad personnel. My only suggestion is that if a membership can't be renewed in person at the Geek Squad desk in a Best Buy store and a new one has to be purchased, that the customer be informed in case he/she wants to wait until the old subscription expires so there won't be a period when the customer is paying twice for the same days.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    downtonlady87
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So far this antivirus has worked very well on my laptop and tablet. I just recently had a major problem with a different antivirus (one that starts with an N) where it allowed trojans, bots and other viruses to totally mess up my computer and then the customer help line for that antivirus pretty much told me that I had no problem, my computer was fine. Geek squad eventually had to do a factory reset on my laptop and then they installed this new webroot product on it. I've only had this on my computer for about two months now but I'm told by Geek Squad that this is one of the best ones to buy. They told me it doesn't just quarantine problems like other products do but it will actually totally remove them from the computer. So hopefully this product will be much better than that other one. I gave this four stars since I only have had it for a short time but I am hoping it turns out to be a five star product in the long run.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good easy to load virus software

    Posted
    firebasegloria
    • Verified PurchaserVerified Purchase

    Had my PC in for a problem, Geek Squad fixed it ok. Had them uninstall McAfee and put it on WEBROOT. They said it would work on my 2 mac's as well. So I bought the 3 year coverage. But when I tried to load it on my macs it would not work. Why? because it only works on Mac osx version 10.7 or above. Mine is 10.6.8. I guess i should of done there work a little better. I asked the guy at the desk if it would work on macs, and he said, "It should work" I said I don't want to know if it should work. I want to know if it will in fact work, and he said yes it would. I guess I should have checked it myself. Need to train your people on the products you sell. If they don't know then get some one who does know. Its not that hard. I will need to buy a different Internet Security for my other 2 computers now, when I should not have to. Not very professional. I would recommend this product to anyone, but not the service I received from Best Buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Just Started

    Posted
    goingforit

    I just got in prep for getting a new computer coming today. I have been cleaning up my laptop and desktop which had got pretty slow and cranky. WebRoot found mal ware immediately and cleaned it up. I have been using a free version with my AT&T DSL service for 7 years when I started having problems with my XP windows on the desktop 6 mos. ago. Spent 13 hours last week trying to get McAfee to reinstal with both AT&T and McAfee techs. The senior teck for Mc finally said I needed to upgrade my operating system. Since Microsoft is abandoning Win XP next April and the compatibilty test downloaded wouldn't even run on my machine I was forced to upgrade. The Best Buy sales person recommende WebRoot and darn if it hasn't found several mal wares and the speed has increased several fold. Only quest is it looking at all my drives. Got request into WR tech on that. now

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great

    Posted
    Jade7597
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This item came with our laptop purchase. My daughter uses it on her system. The neat thing is, it works for 3 items - so she can use it on her phone & laptop and if we get her a standard computer again, she can add it there. Fast scans are a must and she's very happy with it. It provides protection for the webcam which is a huge deal in a household that uses it daily. Would recommend to anyone who wants a program that runs quickly, has tons of features and was up & running in under 2 minutes. Also worth mentioning it has the ID Theft protection checking that your usernames & account numbers and passwords are secure. Great little feature that makes a huge difference. I gave it 4 stars based on the amount of time we've had to explore with it. Would have rated 4.5 but unavailable to do so. Good luck!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Working Well

    Posted
    SemiMojoBar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was given this software free for a year with a computer purchase at best buy. I was skeptical, but did some research and found that it would probably be more beneficial to my computer to put on with the other protection software I use. I installed it and I have been pleasantly surprised. It works in real time and it hasn't given me really any annoying pop up notifications like the free trial software already loaded on to the computer has (not saying I have a virus, but telling me about updates and product offers) I have checked it to make sure it is running and it is, scanning without bothering me. I wouldn't recommend it as your only antivirus protection because of how the program actually works to detect and stop viruses (please do research to learn more) but it can complement other software nicely.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    See lengthy description below

    Posted
    Bevo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Called 4/12-was on phone from 4:30-7:30 pm. They dropped call and it was 30 minutes before I was able to reconnect with tech. Took care of most problems. Called again on 4/13-was on phone from 9-11 am. Continued to have same problems that was reason I first brought unit in for repair. Store Tech uninstalled McAfee when I first took cptr to store; installed Webroot. Original problems still exist (screen freezes and I have to restart cptr - which I was told was because of McAfee. I then called back @ 1pm-2:30pm; and most of the print problems are resolved (?). I am almost back to where I started by $199 in the hole. If I call Cox, they will try to sell me tech fees and/or McAfee again. What do I do? Geek staff were courteous and did their best to repair cptr.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I have to trust it is working properly

    Posted
    Smithti1952
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Paid the exorbitant fee for geek squad because I am a newbie at Windows 8 and I don't really trust new products made who knows where. Tho the price for my new Acer Aspire was relatively low I am not made of money and can't afford a computer failure and replacement. Geek squad installed all software including Webroot which they recommended over McAfee and Norton. Apparently they didn't test Webroot because I immediately had problems and "fatal errors" when I accessed even Google in Internet explorer. Spent 45 minutes on hold with GS only to be disconnected by them! Made in-store appointment (waste of time, just bring it in next time) and found out they only had to disable a Webroot add-in. If they had just tested in the store I wouldn't have wasted hours of my life in frustration!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid antivirus that is fairly easy to use

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We run several computers at our house, so I like that a) you get licenses for 3 devices with each key, and 2) I can run this on all of them and manage it from their console. I currently am using this product on five computers and an android device as well (with 2 keys obtained at different times). I use the antivirus, and have used the system optimizer tool as well. I haven't used the password safe feature. I like that even with my multiple license keys I can maintain these in one place. My only complaint is that it isn't easy to change license keys on a computer from the remote UI. Oh, and so far this has kept all of the devices that I have running it out of trouble with viruses, which of course is the whole point.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Geek Squad just installed on my laptop on 9/19/14

    Posted
    mgopinion
    • Verified PurchaserVerified Purchase

    The Best Buy Sales person and the Geek Squad representative assured me that WebRoot is the best in today's market. WebRoot was installed on my laptop on 9/19/2014. Since my email was hijacked from my home computer in 7/2014 a company named Advance Tech Support sold me PC MRI Anti-Malware to the tune of $499.00 and a $19.99 per month support fee, I am leery of any products and support groups. (This was not the first time I have been ripped off by "computer tech support folks). However, Best Buy/Geek Squad stores are available for personal one-on-one consultation. Beats the heck out of trying to understand someone over the phone and being "taken" by same. Can't speak for the product yet, but the Geek Squad is terrific. Very patient with me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty Good

    Posted
    Sammie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I don't have much experience with viruses, malware or spyware. But it's nice to have a safety net on the off chance. Definitely helps that I didn't actually have to pay for it either (it came bundled with the laptop I purchased) lol. Compared to other 'free' (well technically only free if you get it in a bundle like I did) protection, such as avast or avg, I feel this is definitely superior. It's got some neat added features I wasn't expecting. Yet to try them out but they look promising. I run Norton on my main computer and while I wouldn't say this one is on par, it does pack a comparable punch and I feel like it would get the job done for the casual, cautious user. It's worth considering in the least.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good PC Protection

    Posted
    jenk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like the Webroot Security Protection for my Surface Pro 3. I didn't know how to install it at first - I tried to install Webroot using the directions for a "tablet." It didn't work. Then, I tried installing Webroot using the directions for a "PC" online without using the CD - because on a Surface Pro 3, there is not a CD drive. It worked! After I figured out how to install Webroot, I only had 1 problem - connecting to my University's WiFi. To solve this, a guy working in the IT department just disabled Webroot one time, installed the WiFi configurations onto my Surface Pro 3, and then everything worked out. Other than this, I have had no problems with Webroot.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Surprisingly Decent Program

    Posted
    mbrowner8782
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I received this product for free as part of a bundle with my Lenovo G50 - 59433840 laptop. I decided to use it, knowing that if I didn't like it I could always switch to something else without having wasted any money on it. Admittedly, I did not have high expectations for the program. I have to say that I have been extremely surprised by Webroot. The scheduled scans run very quickly, and it doesn't use nearly the amount of resources that I had anticipated. When it has detected a threat, it was able to remove it from my machine without any issues. I would definitely recommend this program to anyone that is mainly a web surfer and is looking for a decent virus protector.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Worth-while investment for our 3 laptops

    Posted
    rpk3kids
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I'm a cheap consumer, and I don't like investing in internet protection; however, every year you've got to renew or re-purchase some internet protection. When I bought a chrome book for myself, I didn't need internet protection for my new machine; however, the salesman let me buy at a reasonable price - including geek squade protection and extras, and told me to use it on our other 3 laptops in the house. All I did was insert the install disk on all 3 laptops, and each of our laptops was protected. Some had existing problems that were fixed upon the first run, and I'm must so happy that everyone's laptops are working now. All-in-All, the investment was well worth it.

    I would recommend this to a friend