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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 42 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers frequently mention the Fireplace Insert for Whalen Adelia or Thannon TV Stands for its heating performance, noting that it quickly heats up the living room area. The appearance of the insert is also praised, with customers saying it enhances the console's look. There are no cons listed for this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 42 reviews
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Perfect replacement!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked better than the original! Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Fireplace/heater insert replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement for our stand. Heater works great. Was so happy we found this. Saved $$$.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had a chance to try it out but when I did it seems to work very well and at a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire place

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product is perfect side it fits on my tv stand

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    My heater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well was just little smaller than anticipated put filled rest area

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Fireplace Insert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fireplace insert. Does good job of heating my room.

    I would recommend this to a friend
  • Pros mentioned:
    Realism

    Rated 5 out of 5 stars

    Fireplace insert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional product, realistic flames ,love remote ,best buy employees among best!

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Keep warm

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I tell you the whole house stay warm my my my my my

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Calming fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits cabinet perfect. Truely enjoy heat and calming fireplace

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Heater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well,.......................................

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Good product for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a cery quiet unit . Blows heat nicely without any disturbing noise while sleeping.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 4 out of 5 stars

    Good heat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Throws out good heat. A little smaller than I thought I ordered but still works.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    George

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good good looking don’t know what else to say

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Cute little fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, looks fantastic in our living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fireplace, especially the convenience of having a remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheap and quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly heats nicely and was a very good deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fireplace is great! To bad it did not fit definitely great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As described. Wish it had better instructions/ support when using it in the Whalen tv stands.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Electric fireplace heater

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very soothing but it doesn’t heat up a room as fast as you would expect it to

    No, I would not recommend this to a friend
    • Brand response from Supplier Product Expert
      Posted .

      -Reesie. We thank you for your feedback and regret to hear of your experience with our product. We hope that we have an opportunity to serve you better in the future. WhalenProductExpert

  • Rated 1 out of 5 stars

    Bad customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible customer service for place never came an had to call Best Buy multiple times to locate item only for them to lose item in transit am not refund until I call complaining two weeks later ..

    No, I would not recommend this to a friend
    • Brand response from Supplier Product Expert
      Posted .

      Hello user736880, we regret to read about your experience with our fireplace console and that the item was never delivered. We hope the issue was resolved and you were provided with your purchase or a refund. We appreciate your feedback and hope to have the opportunity to serve you better. WhalenProductExpert

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