Customer Ratings & Reviews

Nice microwave, surprisingly spacious interior considering the small exterior. The fan is kind of loud but moves a lot of air and has several speed settings. Would buy again .

Fit my needs and usage. A Only issue is fan-use of fan does not vent to outside due time location of exhaust vent with that of microwave. Vents into house vs. outside.

Stopped working a year after it was installed. It won't heat up anything .

Slim and powerful microwave, does all that it was designed to do.

Simple to use with options that are perfect for us. Love the new color just waiting for better options on the range.

Horrible microwave. This thing just died on us after only being used for 2 years. Be sure to buy the extended warranty if you pick this one. Parts and labor to fix it were more expensive than just buying a new one. I'm very disappointed with Whirlpool quality here. This was one of the more expensive microwaves, so I thought I was getting a good quality appliance.

Liked my Whirlpool micro from 1989. This one you can't enter a number of minutes. IT desides.

there was a lot of delay almost 4 weeks for best buy send the product with two guy to install it and even that day they gave me a long shot 7 am to 12 pm to come and install it which they show up by 4.30 pm . the installer benr the side of microwaive and basically damaged it and they hide the pice by standing i front of it the whole time. i found itnafter they left I called but noone cared anymore ;(

Geek Squad is misleading and do not do electrical work nor do they have electrician ready for referral to complete the job. They referred us to a commercial only electrician. I do not know if the microwave is any good because they left without testing it. This review is 1 star because of the Geek Squad.

Is pretty small but is exactly what I was looking for - color is awesome

The color is fab! I dont like stainless steel or white appliances.

I thought the size of this microwave would work, but when my handyman held in place the depth seemed too arkward. Unfortunately 3 weeks had passed and when I tried to return, I was told their return policy is 15 days and I could try contacting the manufacture to return.

first time microwave used it broke away from the cabinet it was installed under, waiting on Best Buy to correct

A couple of things were important to me in an over-the-range replacement for the original: better clearance over the cooktop, and plenty of CFM for the exhaust fan. I've never understood why microwave ovens have to be so huge! This one will still fit a 9x13, and a 4-cup measuring pitcher, but it's several inches shorter in height. And on high speed, it moves 400 CFM so it's better when I have several burners going at once. I get at least 6 more inches over my stockpot and can better utilize the back burners (I can see in them now!). I read a couple of reviews that stated the exhaust fan was too loud. I don't have that issue. It is no louder than the 10-year old one it replaced, and it moves so much more air. Installation was remarkably easy. The "template" is actually part of the metal wall bracket and the instructions are engraved on it. One drill, a stud finder, three drill bits, and a level. It has tons of "sensor" features that I'll likely never use. I heat, re-heat, boil, steam, and melt in a microwave. No desire to use all the other cooking functions, but if you want them, they are there. The design of the buttons is great too. Either pull open the door, or touch the "Open" button and it pops open. You have to remember to set the controls before you close the door. But the "Add 30 Seconds" button is on the outside. If you don't require an over-range microwave to cook 20lb turkeys, this is your oven.

Not all the exhaust goes in the external exhaust and has 4 outlets and while it was installed all the 4 outlets was not closed so some of the exhaust circulates inside.

Item returned for refund. It was too large and stuck out from my cabinet too far. Having difficulty getting my account straightened out.

It has been over a month and they haven't delivered it yet and have rescheduled the delivery 5 times I feel jerked around

If I were to ever receive from best buy I could rate it. Taken a month to deliver and still nothing.

Like most, i needed a low profile MW for the same reasons. Installation is a bit tricky, so i agree with the others pointing this out. I have installed several such over the range MW’s and this one was confusing, mostly due to poorly written instructions. They refer to the “template”, but none was included. It turns out the bracket serves as the template. They never mentioned it. I made one out of the cardboard box it came in. A few things a bit unusual about this microwave. 1) It extends out from the wall a few inches more than a traditional microwave. I guess they needed the space to pack in all the things thst go in the additional volume of a traditional microwave. Its not a problem but takes some getting use to, seeing it protude from the front of the cabinets. Second, they need to move the mounting screw holes on the top, which draw the MW up to the bottom of the cabinet. They are so far out from the back of the wall, they are practically outside of the cabinet. I hsd difficulty drilling the holes they were SO CLOSE to the front frame of the cabinet. 3). Most MW functions are “programmed”. And it works well, but until reading these reviews and visiting the Whirlpool website, i did not think you could just set a manual entry cook time and power level. I am glad you can. I thought it was an all programmed MW. FROM THAT PERSPECTIVE, its well thought out, especially now that i know i can also manually set a time and non100% power level. Its pretty cool looking, but takes time to remember you have to set all your cook instructions before closing the door. Some mentioned you can only open the door by pushing a button, which is true, and i like. But there is a notch underneath, so you can manually grab. and open the door as well. Just feel around for it and you will find it.

Reason for return Ordered whirlpool over the stove received Samsung counter model.