Customer Ratings & Reviews

The microwave works fine - purchased in April 2025. This review is for the installers (XPS Global is the company name) and Best Buy customer service. The installers caused significant damage to my kitchen cabinetry when they forcefully jammed the new microwave into the space (and I measured several times to ensure fit before buying) and they broke the trim on an upper cabinet. They slapped some putty on it and called it “good” (and proceeded to blame the builder of my 8-year old house that they shouldn’t have added cabinet trim!). I was BEYOND upset because I later found they didn’t even install the microwave straight AND also split the wood on the interior of the cabinet frame. Went to the store, they just gave me the CS number to file a claim because I paid for a 3-year warranty. I filed the claim in February, but no one has called/emailed me. I have called back multiple times and the CS people keep saying “We’re backlogged but we’ll escalate this and someone will contact you in 24-48 hours”. It’s been nearly two months since the installation and I need this repaired so I can sell my house. Meanwhile, I’m still making payments on this microwave. I will NEVER allow those installers back in my house again after what they did and fully believe they need to be held accountable! My cabinet guy that I used in the past was ready to fix the damage, but of course Best Buy said they won’t reimburse me unless I get it fixed through their claim process. Absolutely bonkers since they haven’t done ANYTHING for months to move this claim along. Buyer beware, Best Buy does not care one bit about making things right and fixing the damage caused by the people they hire. They just care about taking your hard-earned money.

Easy install,great product,easy to use....a++++++++

Does what the old microwave did and more. Exceeded our expectations .

Great microwave. Replaced previous model from same brand and this one is much quieter

It definitely needs light up buttons at night and also it takes too long to enter the time. Not enough quick speed number settings. Also potatoe settings is not that user friendly, I liked my GE much better.

I purchased this newer version of the same model for easier installation. Love the fingerprint resistant stainless steel but they were both 1000 watts and yet this newer model require more time to heat items to the same temperture. That doesn’t make sense.

We really like the Whirlpool microwave, it has alot of features. The only reason I did not give it 5 stars is because it is a little noisier than our last microwave, other than that it has been great and no issues.

Replaced 20 year old Sharp. Glad we did it with this brand and model.

Good we are using this product work good let’s see what happens in future hope for best

So far so good, quite, and got a great deal. Good addition to the line up. It does resist fingerprints.

Very nice, best price around! Quick and fast delivery and install!

Great product. Larger capacity than previously installed. Easy to use.

I think the finish is of great quality and it cooks well so far everything we have made has come out perfectly it should last for years

I'm Very Happy with my new Whirlpool Microwave. My old microwave was beginning to be Unreliable so I decided to replace with a new one when Best Buy had a great sale on.

This microwave looks great. I love the Fan that comes on automatically. and the light that shines down on my stove.Love it!

This is a good quality Whirlpool microwave. The price was affordable, it works very well, and the functionality is more than what I expected. Thank you.

The microwave works great. It has less options than our previous microwave but we could not find a whirlpool with those options and we wanted our appliances to be the same brand.

This microwave is outstanding huge really can accommodate a large amount of food excellent highly recommend

Works well but the rack is a bit out of place and makes it a bit difficult to use some it does get hot.

Got this microwave to match our stove and fridge. It had a sensor malfunction at first but Whirlpool customer care ran us through the troubleshooting.