Customer Ratings & Reviews

only microwave with the center rack. i have 4 kids so that is a huge thing for my family. i can get almost everyones plate in at once.

Love this microwave! It works nicely very nicely!!

This microwave is awesome! Never burn popcorn again we bought all three whirlpool appliances at once and they all are working fantastic I would highly recommend

I like it because it exactly matched with my old burned microwave and fits perfectly in my space .

Works perfect! Installed it myself! Definitely recommend this microwave

I am very pleased with my new product , it's very user friendly and the 2 Latino men who installed it were professional and knowledgeable. They installed it easily, cleaned up perfectly.

Perfect! I just needed a black stainless microwave that could be mounted underneath the kitchen cabinet & above the range. The most I'll use it for is to pop popcorn.

Like popcorn? This is the microwave for you! It senses what size bag you put in!

The Whirlpool microwave is working beautifully. I am very pleased with it.

Performs as advertised, plenty of interior space and looks nice.

One star only because there isn’t an optuon for Zero stars. Between the cost of the microwave and the 4 tech visits, PTO and time on the phone and on chats with no luck on this LEMON microwave. Where do I begin. This microwave replaced a lrevious Whirlpool microwave that stopped working after 6 short years. Installed in August. In Spet it stopped working. Needed a “fuse”. Then the turntable didn’t work. And so on. Lots of texh time and speicalty support. Lets not mention the cabinet damage from removing and replacing a microwave 5 times since August. What a complete disaster of a product. And the company itself has a polciy that they will “fix” it. Well they have spent more $$ fixing it (not yet) than it’s worth. I have no confidence in such a shoddy product lasting at all. I asked for “lemon” replacement. Nope. Good luck getting anyone to speak to as well. But you can”chat” for hours with no luck at all. I asked if someone could call me. No sorry. Proably the worst company I’ve dealt with honestly. This is not a relection on Best Buy but when you hear “Whirlpool” run!!!!

Overall a good purchase and would recommend. My only concern is that the stainless steel dents more easily than hard plastic (my old microwave) or enameled steel (my old stove). I've already got one very slight dent from having bumped a lid from a pot.

It is much deeper than my old one so I had to rework a cabinet door to get it to close. It heats very fast. We are still trying to get used to the settings. I wish they gave us a template in the box instead of on the box to install it (you have to cut it out).

The microwave works fine - purchased in April 2025. This review is for the installers (XPS Global is the company name) and Best Buy customer service. The installers caused significant damage to my kitchen cabinetry when they forcefully jammed the new microwave into the space (and I measured several times to ensure fit before buying) and they broke the trim on an upper cabinet. They slapped some putty on it and called it “good” (and proceeded to blame the builder of my 8-year old house that they shouldn’t have added cabinet trim!). I was BEYOND upset because I later found they didn’t even install the microwave straight AND also split the wood on the interior of the cabinet frame. Went to the store, they just gave me the CS number to file a claim because I paid for a 3-year warranty. I filed the claim in February, but no one has called/emailed me. I have called back multiple times and the CS people keep saying “We’re backlogged but we’ll escalate this and someone will contact you in 24-48 hours”. It’s been nearly two months since the installation and I need this repaired so I can sell my house. Meanwhile, I’m still making payments on this microwave. I will NEVER allow those installers back in my house again after what they did and fully believe they need to be held accountable! My cabinet guy that I used in the past was ready to fix the damage, but of course Best Buy said they won’t reimburse me unless I get it fixed through their claim process. Absolutely bonkers since they haven’t done ANYTHING for months to move this claim along. Buyer beware, Best Buy does not care one bit about making things right and fixing the damage caused by the people they hire. They just care about taking your hard-earned money.

I like it has more features than more old microwave. Nice tone vs the standard beep when cooking is completed.

Love the sensor cooking feature and appreciate the shelf option (although I’ve not used it yet).

This microwave is just what I was looking for. Works great and easy to use.

I really love the sensor on this microwave. It's really easy to use, easy to clean, and looks beautiful in my kitchen.

Fairly easy to install, fit in space where old microwave was, had to drill a few holes for screws that were not in same location as old one.

Love this microwave so far. Black stainless is gorgeous. It completes a kitchen remodel project.