Customer Ratings & Reviews

I purchased this refrigerator a couple years ago and I've had nothing but problems. It keeps freezing up and has to be unplugged for it to defrost. I notice its frozen once water starts to leak into the refrigerator area. Tried to get it fixed under warranty but they said it was running fine. It appears as though the drain in the freezer area is freezing up and not allowing the defrosted ice water drain. Think twice before purchase. Giving it one star because it's a nice looking refrigerator and cools a bit.

Good size for garage drink fridge, looks nice, simple basic freezer/fridge. Have been happy with it in general up until now, unfortunately after 5 months of use it stopped working and all of my freezer stuff thawed out and had to be thrown away. Power is still on, lights etc are working in it, but isn't cooling anymore. Since its still under warranty Whirlpool customer service has been good though and scheduled someone to come repair it within next 2 days. So hopefully it will be more reliable after that? I hope.

Would be a 5 if you don't reverse door swing. Not loud. Cools fine and looks nice. The Bad: delivery crew removed protection from front support bolts in the truck. Tell them to keep it on or have floor protection. To reverse door you will likely need to: 1. remove gaskets and rotate 180 degrees to get a good seal, 2. remove the plastic spacing on the middle hinge to bring the door closer, 3. hammer the metal flat where the lower hinge attaches to align the bolts and prevent cross-threading, 4. Drill 1/4" in top hinge holes to seat the bolts and use a 1/4 in rat tail file to elongate holes to bring freezer door in line with the frig door. Spend 1-2 hrs. removing protective film from the doors. I eventually found a smooth blade butter knife along the edges to work best with about 3-4 passes and no damage to the SS finish. The result is good and was less hassle to me than returning it and trying to find a $500 frig without some problems. Freezer is 17"h x 18"w x 16"deep which I could not find in the specs. Adequate for size of the frig.

nice small refrigerator for the basement. plenty of room. with covid and extra people in our house we needed more room for fresh food. we started using a small dorm refrigerator but couldnt keep the temp right and had to defrost it. this was the perfect fit for us.

This is a decent size fridge for my mom, but I hesitate to recommend it because it's leaking and it's less than 1 year so I have to call Whirlpool even though I have purchased an expensive Best Buy plan for 3 years. Unfortunately, BB can't help until the year is up and Whirlpool keeps you on hold for a minimum of 30 minutes just to talk to a person. I was extremely disappointed and would not recommend it. This was a gift to my 86-year-old mother, and I live 90 minutes away and am jumping through hoops to help her. Will update my review if this is resolved.

This refrigerator has been horrible. Bought it in August 2021. First, anything in the back of the fridge gets frozen. Second, by March 2022, water started leaking all over our fridge because the drain hole was broken. Beneath the fruit basket and across every shelf would be covered with water. Because the fridge freezes everything, the water would turn to a thin layer of ice. It took two visits from an appliance maintenance company to fix it. Third, the motor is now broken, so neither the fridge nor freezer is working. We will be at least a week without a working refrigerator and all of the food we had is now wasted. Save your money and your time; do not buy this fridge. Wish I could attach a video so you could see how much water would pool at the bottom of the fridge. Waiting to see if Best Buy or Whirlpool will replace or exchange my fridge.

I bought this refrigerator to replace a large one I had that took up way to much room. This was delivered on March 23, 2023. About a week to 10 days ago the fridge part quit and the freezer went nuts and dropped to -20! I have had NO luck getting anywhere with this situation. Refrigerator is 7 months old...Best Buy says it's a manufacturer issue....manufacturer says Best Buy needs to handle it.....my opinion...DO NOT buy major appliances from here. You get a run around......

Nice small stainless steal refrigerator. Perfect if u have to carry refrigerator through a small space.

Hunk of Junk! Don't Buy! You have 15 days to examine and then you are stuck with it when you purchase from Best Buy. Freezer frosts up full of ice and the refrigerator does not keep anything cold. All the items in the refrigerator part had to be thrown away and I cannot put anything in it without it spoiling. Have followed all the manufacturer setting guidelines. Noticed the door does not seal and close very well on either refrigerator or freezer. This is a $600 item to be thrown out and I have to start over. Food does not stay cold in refrigerator at all. If you want a small, expensive, Freezer then this would be the one

Purchased mainly for extra freezer storage. Refrigerator works fine, looks nice and has more space than appears. Unfortunately the freezer has stopped working twice already. I have disconnected for winter. Plan to file complaint in spring if still not working.

Very quiet and practical. A good buy for the price as second refrigerator. Also occupies very small space

Awful. Do not buy this refrigerator. I bought it to use as a spare in the basement (fully climate controlled.) It is inconsistent and the shelves constantly fills with water. Not just a small amount that should have evaporated. Both shelves fill or have large puddles. It is not a genetic off brand and I expected better performance. There has never been anything in the fridge that would have clogged the drainage/evaporation hole. I have tried every solution possible including a full defrost. It seems to get really bad if a large quantity of groceries are added. Even though the shelves fill up, the bottom under the drawer is always dry. I initially thought it was user error and we were trying to put too much in given it's size. Given that the return period is up, we just make sure the small amount of food we actually keep in it packaged in plastic. I will add photos the next time it fills.

Best Buy always has the product you’re looking for. This fridge is exactly what I needed to fit into my small kitchen - size and stainless steel, for a very good price. Happy customer!

What a piece of trash company. Everything from the fridge to the customer service has been a nightmare. This fridge stopped working only 3 months after buying it. I've been living with a tiny mini fridge for the past 3 months. They are not in a hurry to replace your fridge under the manufacture warranty. This company has gone down the drain like a giant WHIRLPOOL.

I love the look of the refrigerator and the size. I love the style and layout. The doir shelves r roomy. It holds a lot fir a smaller fridge. I bought a thermometer and on the coldest setting the freezer did get to zero. The refrigerator controls r confusing though. I cannit seen to get the refrigerator to 34 to 36 degrees for food safety. It runs 40 to 42. I eat a lot of dairy so food safety is important. There was no manual with the refrigerator either. I do nit understand how the crisper wirks due to a lack of manual. I need a manual and a service man to get the fridge colder. Once the temp is fixed, I woukd consider this a perfect refrigerator. I needed a counter depth refrigerator under 32 inches. They r hard to find. I used the extra space as a broom closet and put a curtain on a clothes hook over it. Perfect. I trust whirlpool and kniw they will fix this and send me a manual.

We purchased this fridge for our office building and its the perfect size for the available space, only down fall is that it shows picture with ice maker but when received it didn't come with it. come to find out its an optional item however cant seem to find it to purchase. All in all good item so far.

It leaks water from freezer to inside of refrigerator

I have been through two of these. One at home, one at my office. Both had significant issues with water collecting in the bottom drawers, then the drain lines freezing, backing up water into the freezer compartment, which iced over. I had the Geek Squad protection. One of the two GS visits had the tech place wood shims under the fron feet to tip the unit slightly backwards. This failed to resolve the issue, plus looked terrible. Next move is to ask for a refund and buy any other brand than Whirlpool

This product didn't last a month of being plugged in and neither Best Buy or Whirlpool will replace the defective item. I bought this for my small business (Healthcare clinic) and that seems to have fallen on deaf ears as well considering I need the refrigerator for what I do. what a nightmare it's been.

I had bought a Whirlpool in 2007 and it lasted almost 14 years. I bought another, smaller Whirlpool refrigerator. This refrigerator has a nice design, however the bottom part of the back is open which makes me think it might be vulnerable to dust getting in. There is no light in the freezer and the one in the main part of the unit is very dim. The sections for storage are flimsy.