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Customer Ratings & Reviews

$589.99
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Comp. Value: $609.99

Customer reviews

Rating 3.3 out of 5 stars with 410 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

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Cons mentioned filter

58%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator's overall performance and its suitable size for smaller spaces. Many appreciate its roomy capacity and quiet operation, along with the very cold freezer temperature. However, some customers have noted an issue with the door seal, mentioning that it does not close properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 410 reviews
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator/freezer. It works perfectly for my space.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance

    Rated 4 out of 5 stars

    Pandemic buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is small, and the limited space is further introded upon by the door bins, which ride into the shelve space when doors are closed. Any items against the back wall on either shelf will freeze, keep produce in drawer or it will freeze.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 2 out of 5 stars

    Noisy fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our fridge was delivered back in August, 2020. We noticed that the temperature controls were off. We adjusted so that ice cream was cold but then the items in the fridge were frozen. We adjusted again, but now the ice cream is softer. It has been rather noisy and getting louder.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Whirlpool, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu WhirlpoolBrand

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Whirloool 11.6 freezer top refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is the perfect size for a one person apartment or an office space, we put it in our basement for our daughter. Just a perfect size for those situations. Good refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    stopped working after 8 months

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on 6/9/23 still under warranty and the temp is 54 degrees in my fridge. I only drink milk with my coffee so I didn't realize my milk had spoiled due to the temp and it was making me sick. I am a heart patient and am on a blood thinner. I am on a strict diet. Whirlpool said it will take 3-7 business days to locate a subcontractor - 3-7 more days without a working refrigerator. They also said I could hire a tech and they would reimburse me up to $200 .... BUT I would need to get the service approved after paying! what is the point of the warranty? I cannot believe this ridiculousness.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, CaroleG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great value.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my rental unit. It’s a very good size. Not too small. I’m very happy with this purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Wont freeze anything

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a good fridge. The temperature controls are horrible. The one in the freezer feels like a toy knob. There is no distinctive clicks and the knobs feels really loose. It doesnt keep food frozen. Our icecream was more like whip cream consistency. It also builds up ice on the bottom of the freezer and leaks ALOT of water into the fridge. I had to put a bowl under the little component in the back to catch all the water. The fridge stays nice and cold! But the freezer wont stay cold. Going to see if manufacturers warranty will fix it. Only had it running since May 2021. Oh, it also shows finger prints too!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Laura796, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Bad Delivery Team.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks like a nice fridge but took too long for mis-delivery. Love to deal with Best Buy but not for long if the delivery team still messes it up.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 2 out of 5 stars

    Don’t buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really not a good refrigerator! I noticed when I open the refrigerator and close it the freezer door opens. This fridge is small and not moveable it really suck wish I could return because it would definitely go back!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Lish, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    BAD FRIDGE

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator to replace a large one I had that took up way to much room. This was delivered on March 23, 2023. About a week to 10 days ago the fridge part quit and the freezer went nuts and dropped to -20! I have had NO luck getting anywhere with this situation. Refrigerator is 7 months old...Best Buy says it's a manufacturer issue....manufacturer says Best Buy needs to handle it.....my opinion...DO NOT buy major appliances from here. You get a run around......

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, JudyP. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    MNBA

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price but fridge is much smaller than most normal size fridges. Ended up returning and getting larger fridge but is a great fridge for a tight or small space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivers big performance in a reduced footprint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to order and pick up from the warehouse. The process was essentially seem less. Had to unpack it there to get it to fit in a Honda Pilot. Barely fit but we got it home, set it up, let it sit overnight and fires it up. It runs flawlessly and has no damage, cosmetic or otherwise. We’re loving this fridge for a second unit in the kitchen! Knocked a star off for the price. We would have gone with a much less expensive unit if any had been available in stock. The price we paid would have been what we would expect to pay for a full sized unit.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Smaller but decent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so I ordered a bit smler by mistake but it turns out you can fit alot in this fridge with the right containers. Its efficient and quiet and looks nice we are a family 3 so we can keep what we need it with no problem . Keeping me organized and my son said hey at least the food in it will be legit lol. We like it. We do have a seperate freezer chest as well .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator. Not too big and not too small. Perfect for my one bedroom basement apartment. I am pleased with this appliance. Looks great in my kitchen.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance, Leakage

    Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally stopped working one month after 1 year warranty. Do yourself a favor and do not buy whirlpool! Started leaking water inside and then stopped cooling all together.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Efficient and Effective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my Nephew. He Stated it works well and has lots of space. He loves the stainless steel which fits his decor.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Whirlpool Freezer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so hesitant to make this purchase. I researched and found whirlpool is a good manufacture. I have had it for over 6 months w/no issues. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Works well but small

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than expected, but works very well. It was a nice price.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Be ready to throw out your food

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an awful experience through and through. The fridge model has a known issue where the inside coolant freezes over and causes the freezer to create ice over everything while the regular refrigerator gets warm and spoils everything. Warranty people will only get there after a long hassle and all they did was tell us it’s a known issue that hasn’t been fixed. The person told us to tilt it back and put something under to keep it inclined, and to not fill the fridge. That’s it’s, pretty darn dumb. All of that didn’t work and we lost all of our groceries, again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Rissa419, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Great little fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is awesome. Perfect size for my application and looks great. Love that its very affordable to add an ice maker if I’d like to. So far so good!

    I would recommend this to a friend
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