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Customer Ratings & Reviews

Your price for this item is $589.99
The comparable value price is $609.99

Customer reviews

Rating 3.3 out of 5 stars with 410 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

58%would recommend to a friend

Customers are saying

Customers often highlight the compact size and great fit for small spaces of the 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator. Many appreciate its quiet operation and the price point compared to competitors. However, there are concerns about its cooling capabilities, with some customers reporting issues within a few weeks of use. Short lifespan, limited warranty, and leaking issues have also been mentioned.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 410 reviews
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great for small storage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small but works great as a second unit for our home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this for any reason

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it a year ago and we have had nothing but problems. It is not a lemon, it is not defective. It is designed horribly. If anything, and I mean anything, touches the back wall of the freezer, it will ice over and then drip into the fridge. If any water spills from the ice trays onto the bottom of the freezer, the very thin gaps in the bottom back of the freezer for air circulation will freeze over. Read the other reviews here about the water dripping from the freezer to the fridge. They are all caused by the freezer vents icing over if even partially blocked. I have tested it and it will work as expected if you have very little in the center of the freezer, but that makes the capacity about 50% which is useless due to the size already. I have to constantly unplug and defrost and start over. It is all a giant design flaw. I am buying a different brand and this one will hit the landfill.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Kevin, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ WhirlpoolBrand

  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    Compressor failure less than 6 months in

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went away for New Years weekend, the unit was working, all was well. Come home Jan 02 to a defrosted mess. Freezer completely defrosted, all contents stinking, leaking, same in the refrigerator compartment. All spoiled and stinking.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, SierraDelta. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great smaller refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a smaller 2nd refrigerator rather than buy a very large new one. We've had over a week with no problems. . The stainless steel exterior is very attractive, Th interior cools and freezes as expected. We are very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    whirlpool top freezer and all steel

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good size, have it installed in my parents garage as their secondary for all the extra stuff pops buys.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems after six months warranty fixed the issue after a month

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just OK

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 6 months the freezer started frosting up and dripping large amounts of water into the fridge. After defrosting was good for another 6 months then it started to increase in frequency. The doors definitely need double checked to make sure they are closed.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, CaptnGridIron. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Fits my studio perfectly

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was a life saver. The fridge I bought priory was dented on arrival and I need to purchase a new one urgently. This fit all my requirements and expectations

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Does Not Stand By Products It chooses to

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If zero stars was an option believe me I'd go negative 3. This fridge broke down after 5 months. During the 5 months it worked "OK" at best. The compressor broke down and the service technician sent by Whirlpool said 2 weeks to get a part. A fridge worth of Spoiled food and the extra expenses of having to buy food for the day and nothing Best Buy could do. Spoke to representatives at two locations and a phone service representative who all essentially said "only with geek squad protection can we help....and only after the manufacturers warranty expires". Complete nonsense and im utterly let down by best buy. I will NEVER buy a major household appliance through them nor will let any family member do the same. Thank you for helping out Best Buy.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Julian, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great fridge for what you pay for, nice features led light, finger print restance and milk in the door was a big factor for me. Not many fridges have this feature at this size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    didnt know what to expect

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my back deck under a gazebo to eliminate coolers. Not climate controlled but out of the sun and most rain. keeps everything cold and freezer works great, I have it on the highest cold settings and nothing has frozen in the fridge. or been warm. The freezer does ice up but that doesn't bother me because its keeping the liquor nice a cold. I move it to my garage in the winter and it works extremely well in there too. Based off the reviews , I haven't attempted to switch what side the door opens on. So that hasn't been a problem for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fridge, not for a family though.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the fridge for a few days and I must say that this was great. The only issue is that I definitely underestimated the size, I returned it as it was much smaller than I anticipated, this fridge seems like it's meant for 1 person or two at most.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stopped working after 8 months

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on 6/9/23 still under warranty and the temp is 54 degrees in my fridge. I only drink milk with my coffee so I didn't realize my milk had spoiled due to the temp and it was making me sick. I am a heart patient and am on a blood thinner. I am on a strict diet. Whirlpool said it will take 3-7 business days to locate a subcontractor - 3-7 more days without a working refrigerator. They also said I could hire a tech and they would reimburse me up to $200 .... BUT I would need to get the service approved after paying! what is the point of the warranty? I cannot believe this ridiculousness.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, CaroleG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size fridge. We needed just this suze to fit in our space, but happy that it has enough room for our vacation home.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice little frig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect little frig. I actually was looking for something for my garage to keep water and extra items. It was loaded into my Jeep and I got it home with no problem. Unpacked it and set it up and I’m very pleased.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator lasted about 2 months before it went out. The compressor burnt out. They did send a texh at no cost thru the manufacturer. The tech ician explained this was a common issue with a batch of these Refrigerators still working with no issue. Lets hope it stays that way.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Josep. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for small pace. Very well laid out. Sales associate at Tyler store is the best. This is the third appliance Best Buy has delivered this year. All perfect. Delivery staff was professional and quick

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for extra storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and hookup. A little smaller than I wanted

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    annoyed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a major appliance - for it go from 3/22 to 5/23 (1 year and 2 months) and then die is absolutely unaccepable. I swear companies design these to fail after the mfg warranty.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Lkc3. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Pandemic buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is small, and the limited space is further introded upon by the door bins, which ride into the shelve space when doors are closed. Any items against the back wall on either shelf will freeze, keep produce in drawer or it will freeze.

    I would recommend this to a friend