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Customer Ratings & Reviews

Customer reviews

Rating 3.2 out of 5 stars with 308 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

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Cons mentioned filter

56%would recommend to a friend

Customers are saying

Customers often highlight the compact size and great fit for small spaces of the 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator. Many appreciate its quiet operation and the price point compared to competitors. However, there are concerns about its cooling capabilities, with some customers reporting issues within a few weeks of use. Short lifespan, limited warranty, and leaking issues have also been mentioned.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 308 reviews
  • Rated 1 out of 5 stars

    Don't use this in the garage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model was a real stinker. It leaked badly just weeks after we received it. Water everywhere inside the fridge, and all over the floor. Eventually it just stopped cooling entirely. All told it lasted a bit over one year before we decided to have it hauled away. We've had two bad experiences in a row with Whirlpool refrigerators. The quality isn't what it used to be. We won't be coming back to this brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Best refrigerator for 24" widthc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic refrigerator - great space for a width of only 24". I've had a bunch of refrigerators this size, and this has been my favorite thus far.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    Terrible purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t buy this or recommend this to anyone. There’s always a leak. Geek squad fix it in less than a year replacing with a new part and it’s having the same issue again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Kkaps, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 4 out of 5 stars

    Not Bad for the cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing its job, freezer needed to be a bit colder to ensure frozen waffles, popsicles stayed completely frozen. So far so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefect for what we need this item for. Always can depend on best buy to impress.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator. Not too big and not too small. Perfect for my one bedroom basement apartment. I am pleased with this appliance. Looks great in my kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great secondary fridge.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This whirlpool fridge is simple and easy to setup. There’s no fancy bells or whittles with this unit and it’s a very slim design compared to your family size units. But worth it as a good secondary fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a small 2nd frig for drinks and overflow from the main frig.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a converted garage to an apartment. Very small kitchenette . This frig was perfect! Works as it should and has ample space!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool Freezer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so hesitant to make this purchase. I researched and found whirlpool is a good manufacture. I have had it for over 6 months w/no issues. Great buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY! 2 refrigerators broke in 2 years!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is absolute garbage. I purchased my first in 2021, in less than a year I had to be replaced. Got a brand new one, and AGAIN, within less than a year.. it broke AGAIN. That’s 2 refrigerators in less than 2 years. I’ve spent weeks on the phone with Best Buy, Geek Squad, and Whirlpool… their solution… repair the junk or send me another piece of junk. It’s horrible that these companies take your money for crappy alliances, then make you wait for hours for non-existent customer service.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, CarolynT. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    top freezer counter

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was good. its highly recommended. we're using the refrigerator and it really works good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well with reasonable price. But there is some noise coming from the motor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Refrigerator

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does the job, it works well. Door sometimes comes open so you have make sure to closed it everytime

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good second refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good second refrigerator for the garage. I do with the controls were clearer, but overall, I would certainly recommend this model. Whirlpool is a reliable brand.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Nice Sleek Look

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice compact refrigerator. Needed a smaller size for a mountain cabin. Plenty of space and nice sleek look.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. And it’s just the right size— not too big and not too small. And thanks to Best Buy for terrific installation!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    clean looking and usable.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in a tight space well. Was in stock and delivered in four days. Looks good and made a nice upgrade to the old white fridge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Breaks just outside warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge broke 15 months after purchase. Convinced they make them to break immediately after the warranty of one year. Never again with whirlpool.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Dantheman, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Open box item but seems to be functioning great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refrigerator as an open box item. The guys at the store went above and beyond pointing out the dents and dings, warranty information and return policy etc. Making sure I was happy with everything before proceeding with the transaction. It was already a great deal but they discounted the price even further when I didn’t even ask them to. As far as the fridge, I’ve only been running it a couple days but so far so good!

    I would recommend this to a friend