Customer Ratings & Reviews
- Model:
- WRT312CZJW
- |
- SKU:
- 6420127
Customer reviews
Rating 3.2 out of 5 stars with 26 reviews
(26 customer reviews)Rating by feature
- Quality3.0
Rating 3.0 out of 5 stars
- Value2.9
Rating 2.9 out of 5 stars
- Ease of Use3.2
Rating 3.2 out of 5 stars
Customers are saying
Customers admire the refrigerator's appearance and find its size to be just what they need. Many customers have noted that the refrigerator operates quietly most of the time. However, some customers have expressed concerns about the cooling performance, mentioning that the fridge does not maintain a consistently cold temperature.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Bargain, Apartment slimline, Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, clean lines, looking unit. Inside many shelves, including retractable Infinity for tall products, great spaces including, Door, Cold Space, Veg./Fruit Drawer and Top Freezer. Quiet operation. Delivery was easy and fast. A great price and low cost to run..
I would recommend this to a friend - Pros mentioned:Appearance, SizeCons mentioned:Cooling performance
Rated 2 out of 5 stars
I would not buy Whirlpool again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking, compact but freezes up and make a mess. I got the warratny service through Best Buy and now thye are saying they cant help me to call Whirlpool direct.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
- Pros mentioned:Appearance, Noise level
Rated 4 out of 5 stars
Refrigerator review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves are too short and can fall off supports. I had too install shims on each end to prevent them from falling. I asked to have doors reversed when I made purchase and was told it would be done. On delivery I was told that they would not do this. The reason I purchased this refrigerator was to have the doors reversed. The refrigerator is quiet and looks nice.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black Stainless Steel
No, I would not recommend this to a friend - Pros mentioned:SizeCons mentioned:Cooling performance
Rated 4 out of 5 stars
Good for second fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Great size, just what we needed. Two issues. Freezer door has tendency to pop open when you close the fridge door, check it. Also, cooling is strange. Had to put on coldest setting to get freezer to stay at 0.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slender refrigerator. Took a bit of time to understand where to put larger items. The enclosed cooling area at the top of the refrigerator part does not include a handle so that's a little inconvenient. Occasionally make some small noises but for the most part pretty quiet. Took an eternity to get here. Purchased it then it was delayed and I believe I finally got the product after 6 months.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black
No, I would not recommend this to a friend - Pros mentioned:Noise level
Rated 4 out of 5 stars
Works fine so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to serve as a backup, smaller fridge in the basement, to handle overflow from upstairs freezer/fridge. So far so good. Be sure to specify whether you want the doors to swing off the left or right side when ordering, however. It took us about a month and three visits before a crew came with the right equipment to do the job. It's quiet!
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Silent motor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet motor and gasket are aligned. No odor noted.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Stainless Steel
I would recommend this to a friend - Cons mentioned:Cooling performance
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this late last year before we finished our basement kitchen. It sat wrapped in plastic for 9 months while we dealt with Covid 19 related delays. Finally in July we unwrapped it and plugged it in. I began filling the refrigerator but the freezer until last month. At first the freezer seemed to work just fine but after a month I realized the food was not 100% frozen so I turned the freezer temp lower and still nothing was 100% frozen!! This is so disappointing!!!! Seems like other reviews are stating the same issues with there product and all around the same time that we purchased this refrigerator end of 2020!!
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Disappointed, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Pros mentioned:Appearance, Size
Rated 5 out of 5 stars
Good sized refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking refrigerator and I like the clean face without handles to open it. This is a perfect size for a studio apartment
I would recommend this to a friend Rated 1 out of 5 stars
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so happy to be getting this fridge until it arrived and did not work! The team members were supposed to install the fridge but they did not. Three days after receiving it, it still wasn’t getting cold and all of our food spoiled. Not to mention there was a huge dent in the back and scratch in the front. Because of how backed up stock is for refrigerators right now we wouldn’t be able to get a replacement until the end of January.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Tigerlily, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought as a second frig. It has enough room for my extra purchases. It is a no frills product
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Appearance, Size
Rated 5 out of 5 stars
Great for small condo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a condo. Perfect size and works great
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Cooling performance
Rated 1 out of 5 stars
Don't Get
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok for a few months but now the fridge doesn't stay cold. The freezer is also TOO cold and is freezing over all my items even though I just scraped it clean last week. It was also a HUGE pain to change the way the door swings. And I'm not paying for my local technician to come fix it when I just bought it 6 months ago.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey MKJ1, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
Frustrated Shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery people added more charges at the house. Still peeling crap off the outside.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. While our reviews focus on the product and your individual experience using it, we are sorry to hear about your experience with Best Buy. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Rated 5 out of 5 stars
Perfect Little fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this little Fridge, I needed a new one to replace the power eating dinosaur in my basement. This has just enough space for the extra I need to store. And that slide away shelf is great.
I would recommend this to a friendRated 1 out of 5 stars
Best buy hope you guys do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less the a month and stop working!!!! And now what im trying to get a good refrigerator and this is what I get for almost $700 Hope this really get me some best buy costumer service and help me out.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Omgs, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
- Pros mentioned:Size
Rated 5 out of 5 stars
great whirlpool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great medium sized fridge. Keeps everything at the right temp. Only thing bad is trying to get the clear sticky coating off.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black
I would recommend this to a friend Rated 5 out of 5 stars
Freezer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still in good condition and love how it freezes the food
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Stainless Steel
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what I needed. Had a small space and this fit perfect.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Stainless Steel
I would recommend this to a friend - Pros mentioned:Appearance
Rated 5 out of 5 stars
Great product.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works flawlessly, we bought this for our rental apartment.
This review is from Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Infinity Slide Shelf - Black Stainless Steel
I would recommend this to a friend














