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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 322 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers praise the 16 Cu. Ft. Chest Convertible Freezer/Refrigerator's performance, capacity, and size, frequently citing its quiet operation and effective temperature control. Many appreciate the convenient organization features and bright interior lighting, making it easy to find items. While some users noted minor frost buildup, the overall positive feedback highlights its value and functionality. The included baskets and accessories are also frequently mentioned as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 322 reviews
  • Rated 5 out of 5 stars

    Good for storing food

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it’s suppose to do and saves money while doing so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Chest Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience with delivery set up was easy and so far it is working well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time and very friendly and put it were I wanted it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s deliver on time and they help me very well and so frankly to assist

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chest freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade to a larger freezer and Best Buy had good selection and price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool 16 Cu. ft.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I LOVE IT! Balancing Price to Value this freezer is excellent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could make inside better for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weird plastic grey rail that I cut my hand on. I don’t even get why it’s there! The picture shows it’s for a plastic piece with little function. MAKE THE INSIDE AS PRETTY AS THE OUTSIDE PLEASE

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer is easy to use, and gives me piece of mind that I dont have to worry about the food not staying frozen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice and Good freezes fast and easy to use and durable

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    whirlpool 16 cu ft chest freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best freezer i have ever owned love the space , inside light and the wheels make it so easy to move even when packed and easy to clean because of outside spigot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying my fridge as of now, it’s big and nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice freezer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Product quality seems good and is staying cold

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Delivery is bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sure the freezer will be fine…. IF they ever get it. Delivery has been a joke. For no good reason, they didn’t deliver down our lane (twice) and when they FINALLY delivered, the darn thing was all dented. We have to wait about 4-5 more weeks for the replacement. We shall see….

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good seal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer freezes very well, but the lid does not seal or suction properly. The gasket in the back leaves a small gap. If you shine a flashlight from the inside out with the lid closed, you can see the light which is most likely why I had the problem. I returned for a replacement and had the same issue as well as a non-working front light. I will go with a different model.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Nate, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 1 out of 5 stars

    Whirlpool brand is damaged

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First 2 shipments came with factory damage to outside. Packaging was not damaged. Third shipment has bad top seal and is currently scheduled for warranty visit within 30 days of installation. Whirlpool has bad Quality Control, they are shipping damaged or defective items.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 3 out of 5 stars

    Freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good freezer not bad at all fits enough food

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a terrible experience. Stopped working within a couple of weeks. Had about about 30 lbs of grass fed beef/wild caught fish/free range chicken go bad and a puddle in my kitchen because this freezer. Additionally, it is really difficult to return item because you cant contact store and have to reach out via Chat during times that most people work.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Keeping our food cold

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am confident that this is a quality freezer because it was made by Whirlpool. Also the price was good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipped it on its end First delivery and the truck had ample room Told the driver about it being shipped on its end and told me I didn’t know what I was talking about Argued about taking it into the house Told how to bring it in and never paid attention to what I requested Will never have anything delivered again

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, it’s a great size for the value. I would recommend!

    I would recommend this to a friend