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Customer Ratings & Reviews

$759.99
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Comp. Value: $969.99

Customer reviews

Rating 4.7 out of 5 stars with 340 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, capacity, and size of the 16 Cu. Ft. Chest Convertible Freezer/Refrigerator, and many appreciate its quiet operation and effective temperature control. The LED lighting and convenient basket for organization are also well-received. Some customers have noted minor issues such as a desire for more accessories and slight frost buildup. A few customers reported issues with the locking mechanism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 340 reviews
  • Rated 4 out of 5 stars

    Freez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s deliver on time and they help me very well and so frankly to assist

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Delivery is bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sure the freezer will be fine…. IF they ever get it. Delivery has been a joke. For no good reason, they didn’t deliver down our lane (twice) and when they FINALLY delivered, the darn thing was all dented. We have to wait about 4-5 more weeks for the replacement. We shall see….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice and Good freezes fast and easy to use and durable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer is easy to use, and gives me piece of mind that I dont have to worry about the food not staying frozen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying my fridge as of now, it’s big and nice.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    whirlpool 16 cu ft chest freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best freezer i have ever owned love the space , inside light and the wheels make it so easy to move even when packed and easy to clean because of outside spigot

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice freezer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Product quality seems good and is staying cold

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good seal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer freezes very well, but the lid does not seal or suction properly. The gasket in the back leaves a small gap. If you shine a flashlight from the inside out with the lid closed, you can see the light which is most likely why I had the problem. I returned for a replacement and had the same issue as well as a non-working front light. I will go with a different model.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Nate, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 1 out of 5 stars

    Whirlpool brand is damaged

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First 2 shipments came with factory damage to outside. Packaging was not damaged. Third shipment has bad top seal and is currently scheduled for warranty visit within 30 days of installation. Whirlpool has bad Quality Control, they are shipping damaged or defective items.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 3 out of 5 stars

    Freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good freezer not bad at all fits enough food

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a terrible experience. Stopped working within a couple of weeks. Had about about 30 lbs of grass fed beef/wild caught fish/free range chicken go bad and a puddle in my kitchen because this freezer. Additionally, it is really difficult to return item because you cant contact store and have to reach out via Chat during times that most people work.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Keeping our food cold

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am confident that this is a quality freezer because it was made by Whirlpool. Also the price was good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipped it on its end First delivery and the truck had ample room Told the driver about it being shipped on its end and told me I didn’t know what I was talking about Argued about taking it into the house Told how to bring it in and never paid attention to what I requested Will never have anything delivered again

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 2 out of 5 stars

    whirlpool freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Control panel has red light on continuously, repair tech has not gotten back to me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, it’s a great size for the value. I would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great freezer. Very light for its size too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Died without warning. All my meat lost.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it in late January, It stopped cooling about a week ago. May 20th. No warning signs. Fridge full of rotting meat. Whirlpool Customer service has been garbage so far.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Two people needed for delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Little else can be said. Only problem was with the delivery man, he had trouble handling the freezer. I think two people are needed for delivery, not one person

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    whirlpool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this chest Freezer, foods gets really cold but not frozen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son and his GF. Got a great deal at Christmas. Delivery went smoothly and the guys were professional

    I would recommend this to a friend