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Customer Ratings & Reviews

Whirlpool - 17.7 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 382 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
door
  • Rating: 4 out of 5 stars

    Good garage appliances

    Posted
    evwms
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only one complaint - upper fridge door was slightly dimpled on delivery.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Bad gasket

    Posted
    Co35
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Refrigerator had a bad gasket around the freezer door. Needed to have it replaced.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at Whirlpool_Digital@Whirlpool.com with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you WhirlpoolBrand

  • Rating: 1 out of 5 stars

    doors can not be reversed

    Posted
    metroboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Salesman said that doors could be reversed. He was wrong. It is not acceptable opening the wrong way.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      metroboy, thank you for your review.

      We’re truly sorry for the concerns you have with your Refrigerator. We’d be more than willing to discuss your review with you further. To do so, please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, providing your name, phone number, street address, the model & serial number of your Refrigerator, the date of purchase, and a brief summary of your concerns.

      We look forward to hearing from you.
      Thank you,
      Whirlpool® Social Care Team WhirlpoolBrand

  • Rating: 4 out of 5 stars

    Great looking

    Posted
    Edsain
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a great and modern looking fridge. It's somewhat quiet however is every spacious for a family of four. Only thing I don't like is the fridge door is hard to open, it gets stuck.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good value overall

    Posted
    LincolnParkPirate
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this item for a rental property mainly because of its price-point. So far, we're satisfied. The only issue I would report is that the manufacturer should include the (apparently proprietary) tool that's necessary to flip the unit's doors from left-opening to right-opening. It would have saved us a lot of time when setting it up.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Item did not work.

    Posted
    CDJ1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This item did not work even after I followed the manufacture'a instructions after installation. This item never got cold and the door light is broken. I am waiting for a replacement then hopefully it's going to work then I can give this item a another review. I got a lemon for a refrigerator!

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      CDJ1, we are terribly sorry to hear of your concern with your Refrigerator. We do hope the replacement one resolves the issue. Thank you, Whirlpool® Social Media Relations WhirlpoolBrand

  • Rating: 4 out of 5 stars

    Ok frig for casita, metal shows every finger print

    Posted
    DonS
    • Verified PurchaserVerified Purchase

    The frig is ok for small room. The interior was full of dirty fingerprints. Poor production inspections. Bottom of frig door has two big dents from the people at best buy who brought the unit to my truck, they never said a word about the damage

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Styling Great performance

    Posted
    BBConsumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was purchased for my Apartment, the fridge had to be a certain external size to fit into the space but I wanted someting with large internal space. The layout of the shelves was ideal for my use, there is enough room for everything. The freezer was a little smaller than expected especially when the ice tray is installed. The only thing I didn't like was the opening of the fridge door, I was able to swap the hinges from the right to the left, but doing this required me to remove 3 plastic tabs which ended up breaking and it could not be reused to cover the screw holes. Tape fixed it but it would be nice for the plastic tabs to be reusable for a cleaner look.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great...Refrigerator for the average family.

    Posted
    Nina
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Lives up to my expectations. . the only thing that is not 5 stars is the shelves on the freezer door. . small items fall out. . other than that it is a winner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Noisey, rusting but cools adequately

    Posted
    SWong
    • My Best Buy® MemberMember

    Been finding out everything is always compromises even when it comes to kitchen appliances. Emergency need arose when our highly touted refrigerator manufacturer died after only 17 months of casual use. No amount of emails, calls, or public shaming posted on social media sites, Facebook or their web site would yield a desired fair and equitable outcome so we purchased this Whirlpool top freezer refrigerator as we've had numerous Whirlpool refrigerators previously. Decent amount of cubic footage, small enough to fit thru our 29-inch wide door opening, and refrigerates satisfactorily on it's lowest setting which is a good thing. We now have the ability to dial down temps even lower especially during Summer months when all refrigerators labor the hardest. My dislikes include the fact this Whirlpool appliance is really noisy, the front stainless steel door is already rusting, and we are continually wiping down fingerprints and smudges. Too early to determine if this Whirlpool will last a minimum of 10 years which would please us. Temperature variations are not uniform in the refrigerator compartment however we can live with this just so long as foods are not spoiled. Ice cream is rock hard in freezer compartment which is a good thing. I do wish BestBuy allowed us to include more pictures as there is much to say about this decently priced top freezer refrigerator. Other compalints include the fact there is no service manual or detailed parts listings for us homeowners who perform our own preventative maintenance and repairs.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Problem

    Posted
    Needed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Though very sleek looking for a refrigerator this size, there was a problem from the start. The freezer had frost on the inside of the door after a few hours of being turned on. Best Buy provided excellent customer service and replaced the Whirlpool wth another of the same model. That one also had the same "Frost" problem. Best Buy, once again, offered a replacement. This time I chose another brand. As excellent as Best Buy service was, Whirlpool's was poor. You must have Whirlpool provide service the first year even if you purchase Geek Squad protection. Whirlpool caused many hours of phone calls and no resolve. Best Buy stood by their policy!! Thank you

    No, I would not recommend this to a friend