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Customer Ratings & Reviews

Whirlpool - 19.3 Cu. Ft. Top-Freezer Refrigerator - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1161 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 1,161 Reviews
  • Rating: 5 out of 5 stars

    Great refrigerator for standard handle/hinge

    Posted
    SD032019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The refrigerator was perfect. It had all of the specifications we wanted. The problem was the delivery teams\installers did not have training on how to reverse the refrigerator door handle. We tried to resolve the issue, but after two and a half weeks of talking to the store, their escalation team, and Whirlpool, we gave up. The woman I spoke to at Whirlpool was no help and said their was no one who manufacturers the refrigerator that I could speak to. We exchanged the refrigerator for a different model. Once the refrigerator was delivered back to the store where I purchased it, the sales person was able to reverse the handle with no problem. Also, there is no UTube video that goes past reversing the hinge on this model.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Able to use the product 1.9 years!

    Posted
    Leuw

    When we got it, there was an issue of clicking noise when open/close the door. We call Whirlpool and have the guy over to fix the problem under the warranty. He used the nail filing the get rid of excessive plastic part which i thought it was a very cheap fix and they could have just replace the imperfections part. However, we were let it go because it does the job. Two years after purchased, the fridge started to freeze everything. A week later, all my icecream in the freezer are melting and the meat started to thaw! Of course, the warranty is for a year! I have never seen refrigerators that works for two years!!! Very bad quality! Don't buy this. The Whirlpool Corp handle this situation very badly. They won't do the right thing for you.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hi Leuw, we would like to inquire further about your review with you. Please email us at Whirlpool_Reviews@Whirlpool.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the Refrigerator. Please also copy and paste your review into the email as well. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Excellent Fridge

    Posted
    Bizee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've had this refrigerator for about 7 months and I like it very much. It's a big improvement over my old one, especially for the price. I didn't want a really big one, as space and budget was limited. I looked at a lot of units at Lowe's, Home Depot, Sears and Best Buy, as well as local stores, and this was definitely the best one for what I was looking for. I love the glass shelves and the movable under shelf drawer, the door shelves are roomy and secure with no open spaces that smaller bottles could slip through, the freezer is roomy and also has a sturdy glass shelf, and it keeps everything nice and cold with even temperatures throughout. It may be slightly noisier when it runs then more expensive models, but it's not that loud, plus it doesn't run nearly as often as my old one as it's much more efficient. I really like it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great purchase and service!

    Posted
    Happypurchaser
    • Verified PurchaserVerified Purchase

    We love this new refrigerator. Although the refrigerator part is slightly smaller than the old one, there is more space because of the configuration . The door shelves hold a lot. The small bottles like jam, mustard, and salad dressing is easier to find and is not lost on a shelf. The inside is bright with light. The drawers have adjustments for high and low humidity that helps keep fruit and veggies fresh. The freezer is spacious for the size. The frig is also quiet. This purchase was plugged in and running exactly 24 hours after purchase. It was delivered by efficient, helpful guys. Hope the refrigerator lasts because we really like it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Return

    Posted
    YagoII
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Two weeks after of purchase, I had to call Whirpool to have a technician come and see the unit. Water was accumulating in the refrigerator light compartment. Looked like it was coming from the ceiling of the fridge. The technician came and saw that the door joints of the freezer had been caulked with silicone and was letting air get through. This created condensation in the freezer, froze the vent and water that melt was leaking to the fridge side accumulating in the light compartment. I am asking for a return and exchange. I bought and paid for anew fridge and got a used/damaged one. I do not know who is responsible for this: Whirpool or Best Buy warehouse. I am just paying the consequences.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hi Yagoll, thank you for your review. We would like the opportunity to speak with you further about your concerns. Please email your name, address, phone number, model/serial number and a brief description of your concerns to Whirlpool_Reviews@Whirlpool.com. WhirlpoolBrand

  • Rating: 3 out of 5 stars

    Good fridge for a basic kitchen

    Posted
    Corkitech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Simple fridge with few frills - which is all we need, and especially when limited by size. It's narrow enough for the slot in the base cabinets and short enough to fit under the wall cabinet. Pros: reasonable price, generous freezer, easily adjustable door bins, good light in the main fridge space Cons: ONLY 3 settings with no temperature display, so you can't fine adjust temps when veggies start to freeze (my old basic fridge had 5 settings with a dial). This was a major disappointment and it's not clear on the website photo. This is the only reason I dropped the rating to a 3. After a month it runs well. The door handle was misaligned at delivery, but I called Best Buy and Geek Squad fixed it with no problem about a week later

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed with this Whirlpool Fridge

    Posted
    Ohionana
    • My Best Buy® Member

    Unfortunately, this Whirlpool was a swap out for a Samsung which I was told would run more quietly, however, it does not. The Samsung was a lemon and now this Whirlpool is even worse..Very loud running fridge when the compressor kicks on (about every 45 min to an hour and runs a very long time. Also no light in freezer is inconvenient but would adjust for that if the fridge ran quietly I am not satisfied overall Will be calling to have it exchanged out for a much better refrigerator. I'm sure I'll have to spend more money to get a better product. I buy with Best Buy because of their great customer service. I'm hoping that it holds true as I seek out a reliable, quiet running fridge that I can live with. .

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Beware--Freezer does not stay cold enough

    Posted
    jaclin
    • My Best Buy® Elite Member

    I have to say how much I appreciate Best Buy and the Geek Squad-I would not purchase an item without a Geek Squad warranty.. I liked the idea the frig was 19.3 cubic feet and I liked the adjustable shelves.on the door.- but freezer is not cold enough--should be zero- it fluctuated from zero to 20 degrees. It stayed at 20 degrees most of the time.-when I told Best Buy (Geek Squad) they replaced it-I wanted another frig just like it--I figured the first frig wasn't working correctly and the next one would be OK--Wrong---same thing with the 2nd Whirlpool. Temp goes up to 20 degrees in freezer. -I'm going to ask them to replace this with another brand-I don't want food that thaws and refreezes. I'm lucky this happened right after purchse so Best Buy would replace it.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hello, thank you for the review. We are very sorry for all of the frustration you have experienced. We will document your concerns in the appropriate manner. WhirlpoolBrand

  • Rating: 4 out of 5 stars

    A nice fridge that works well

    Posted
    underthehood51
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nice unit. Works well unlike the Frigidaire that we bought prior. Thank you Best Buy for exchanging not one but TWO units for us and finally getting this third one that actually works. Only gripe with this fridge is why only 3 settings?! There must have been more at one time as the owner manual included hinted at it but customer support said no only 3 settings low (too warm), medium (just about perfect) and max (WAY too cold). For the money Whirlpool charged for this size fridge they could have done a little better here. But unlike Frigidaire at least Whirlpool makes one that actually cools the food and does not spoil it or melt frozen goods.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not that great

    Posted
    Kris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Unfortunately it doesn’t regulate temperature well at all. Doesn’t keep stuff cold enough on the regular suggested setting and when you turn it up it just freezes everything . Been doing this from the gate and so non-its not that it needs a cleaning . I should have done better research. Also, the freezer door shelves are the dumbest design . If you put anything on them that isn’t real big it just slides right through and in to your foot. So you can’t even out frozen dinners , bags of veggies, or much anything. Like a puzzle trying to find something that won’t break your toes

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hey Kris, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rating: 3 out of 5 stars

    The Product is Just OK Overall

    Posted
    hamy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'd like this refrigerator with a Flexi-Slide bin, LED lighting, ENERGY STAR Certified and BestBuy is great. But there are surprises (cons)with the product: 1. Energy guide on the web says 378 kWh/yr, but the guide from the fridge is 420 kWh/yr - see attached pictures. 2. There were a lot of tiny factory dust inside the fridge. It took me a hour to wipe clean. 3. Very difficult to change the doors from right-open to left-open. Extra tools needed. Instructions are not complete nor clear.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No no no

    Posted
    Cawie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Chose this refrigerator solely for its size to fit in a specific space. Just had the third one delivered— the gap between the fridge and freezer doors continues to be uneven and three different geek squad delivery people have tried to adjust the doors, switch the hinges, add washers, and even push down on one side to get the doors level. Still obviously uneven,. One geek squad said I should return it and choose a different brand because Best Buy would start assuming it was a customer problem and not a refrigerator problem and stop sending new ones out. How sad! Yet it has been the geek squads who encourage the return and re-orders. I have another week to decide to return it or live with the flawed doors.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Refrigerator too watm

    Posted
    Bebe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    first one did not work Properly. Temp on frig over 43 degrees even on coldest setting. Got sick - had to throw out food. They replaced it same model same problem. Also cheaply made - no lite in freezer tiny veggie bins tiny cold cut bin but returned because this frig never gets cold. Great customer service person at Pacific Sales suggested Samsung. Love it! Cold frig cold freezer sealed door shelves large veggie bins and much better made. Would never buy another Whirlpool frig. You should not need a repair man after one day. Piece of junk. Improve your quality control Ehorlpool

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Dear Bebe:

      Thank you for your review.

      We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, your user ID Bebe, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. WhirlpoolBrand

  • Rating: 2 out of 5 stars

    Nice looking and functional refrigerator

    Posted
    Jules
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Looks nice and seems to be doing the job but I bought it for a rental unit so I won't know directly. There is no light in the freezer and the ice maker is an extra $99.00 which is a little pricey. Also I bought a 5-year plan for every item in the set and now I just found out that they forgot to include it for the fridge even though it was included in the total quote. I am being told that now I have to buy a new one because it is too late for them to adjust the price or add it to the plan. I am giving it two stars for the fact that they were supposed to have included the 5 year warranty plan and now they say they don't remember and can't do it anymore.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice fridge

    Posted
    cnews
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am limited on space, so I needed a refrigerator with certain dimensions, so that limited my options significantly. In the store this refrigerator didn't look like it had a lot of room inside compared to all the other models but when it was delivered and installed I was amazed at how much bigger it was than my old one. It is the same width as my old one but it is quite a bit deeper. I like the sliding meat compartment drawer. That little feature comes in very handy. It seems like it is sturdy and well made. I am very well pleased with it so far. It keeps everything a lot colder than my old one and that is on the recommended setting. I have another setting that is colder but I am afraid to use it. Overall I am very pleased with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid, reliable, quiet

    Posted
    jlvGreenBay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I live alone in an apartment, so when my refrigerator became unreliable, I was looking for something reliable and no-frills. I'm a "geek," but I don't need a camera or touch screen on my refrigerator. I've had the refrigerator for 9 months now, and simply put, I forget all about it. Things are cold that should be and frozen that should be frozen. I rarely hear it, even when I'm working in the kitchen. Shelves, including shelves on the door, are easy to adjust. It's black, so fingerprints don't really show. It's nothing fancy...but it does what I expect it to do, and does it quietly and without my help. What more could I ask for?

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Whirlpool Refrigerator

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Recently picked up a new refrigerator for the house. With all the new and complicated models out there. (Not really a techy. Shocking I know) I really just wanted something simple. Yet sturdy and reliable. This 19" whirlpool is awesome. Lots of space. Built solid. Has glass shelves so once you open the door. You can pretty much see everything inside. The price was great. I really couldn't believe that actually picked out a well made, well known appliance. Scored HUGE with my girlfriend. So I gloated until she could approve for herself. She loves it. The product is really a solid all around buy. Reliable & Affordable I would recommend this model to any of my friends.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Refrigerator, Reliable Brand

    Posted
    ThisIsMyNickname
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I finally had to replace my old refrigerator that struggled to keep food fresh during the summer heat. This is exactly what I was looking for. It keeps food at the selected temperature and the doors seal very well. There is a lot of room on the door which can easily fit a gallon of milk or something equally large. The shelves are easily adjusted and provide enough options for various heights. The freezer only has one slot for a shelf, but it's split pretty well. There is a hookup for an ice maker if needed. I've used it problem-free for about 2 months now. If I remember, I'll write a follow-up review in 10 years about the lifetime performance...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    so far so good

    Posted
    Berry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased two of these refridgerators at the same time. I only had a small space so I was limited in what would fit and one larger one would not solve the problem. They are working ok so far. I am concerned because the reviews I read are not good overall. However, the price was good and I was willing to take a chance. I went with the extended warranty through The Geek Squad (which I felt was a good bargin) so hopefully if I have a problem they will fix it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great entry level refrigerator.

    Posted
    Larry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Replaced a similar Whirlpool 18 cubic foot refrigerator that has worked well for the last 14 years. This is in the lower level of our house, the bar area. The cabinets were built around the refrigerator so it was critical to get the same measurements. This new Whirlpool is 19 cubic feet. The Height and width are the same as the 18 the depth is about 3 inches more so you end up with 19 cubic feet. And yes, it does look a little bigger. Works great. As others have commented it would be nice to have more flexibility in the temperature settings and a light in the freezer would be nice but it is not critical. Very satisfied.

    I would recommend this to a friend