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Customer Ratings & Reviews

Whirlpool - 19.3 Cu. Ft. Top-Freezer Refrigerator - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1147 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-9 of 9 Reviews mentioning:
ice maker
  • Rating: 5 out of 5 stars

    Does the job

    Posted
    Berfunkle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Basic design (top freezer/bottom refrigerator) but tons of room. Movable shelves give lots of alternatives for storing/placement. Only missing an ice cube container/scoop (not included in purchase but should be).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    simple and practicle

    Posted
    Picklejuice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This product was chosen because it did not have a lot of bells and whistles. Like it a lot. The only issue is the bottom shelf is very cold thus some things like a prepared salad has ice crystals on it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    No temperature control

    Posted
    Pilgrim

    This is the worst refrigerator I've ever owned. No matter the settings, the refrigerator and freezer is either too cold or too warm. No way to coordinate top and bottom temperatures. Ice cream melts, and steaks don't defrost in the refrigerator after a week. I wish I could get my money back, but I spent too much time adjusting the controls.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at Whirlpool_Reviews@Whirlpool.com with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you WhirlpoolBrand

  • Rating: 3 out of 5 stars

    Good fridge for the money

    Posted
    Jadiffendal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Being a value fridge, it is very good. The glass shelves and led lighting are nice. It does not have drinking water and the ice maker is not included. Also there is no internal water filter, so if you get a ice maker and want it filtered, you will need to get an inline filter. Over all a great no frills fridge.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice looking and functional refrigerator

    Posted
    Jules
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Looks nice and seems to be doing the job but I bought it for a rental unit so I won't know directly. There is no light in the freezer and the ice maker is an extra $99.00 which is a little pricey. Also I bought a 5-year plan for every item in the set and now I just found out that they forgot to include it for the fridge even though it was included in the total quote. I am being told that now I have to buy a new one because it is too late for them to adjust the price or add it to the plan. I am giving it two stars for the fact that they were supposed to have included the 5 year warranty plan and now they say they don't remember and can't do it anymore.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator for the money

    Posted
    Vicky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love it. It is quiet and the doors inside slide open very easily. I don't mind making my own ice and keep a plastic bin in the freezer to store the ice from the trays. It holds a lot for the size and it has a good reputation for the brand. I would highly recommend this for a small family with limited space.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Refrigerator works well.

    Posted
    Linda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Refrigerator works well. Didn't notice when I purchased it, however, that the freezer does not have a light. This was a disappointment to me. It also does not have an ice maker. I purchased one separately as an add on, and it failed to work. I am currently waiting for an ice maker replacement. if someone is accepting of these shortcomings, I would recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Delighted

    Posted
    BSim625
    • My Best Buy® Elite MemberElite Member

    After 2 failed brands we began to wonder if any refrigerator could provide the basics: freezer - freeze, frig keep things cold and no dripping. Brand #1 had sealing issues resulting in frig condensation and freezer icicles. Brand #2 both compartments were warm on the highest setting, when water began dripping on the top frig shelf (the reason we purchased a new frig) we returned it. This is lovely in stainless, and the interior crispers roll smoothly. Glass shelves versus plastic. Door space is efficient and smart looking - the adjustable shelves are terrific. Freezer glass shelf is nice. No freezer light - but never had one before. Normal settings provide very cold soda cans in the frig and firm (not soft) ice cream. It works - a big box that does what it is supposed to do!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead in less than two years

    Posted
    Stevil2001
    • My Best Buy® MemberMember

    This was a great fridge at first, no complaints. Bought it August 2017. Then, after about twelve months, it started to get so that things on the bottom shelf of the fridge would freeze, while the freezer wasn't as cold as it should be-- nothing too serious, but ice cream was mushy. This started getting worse in March 2019, so we called a repairman. Called him on a Thursday; by the time he came on Monday, the whole unit had suddenly conked out. Our ice was water, our ice cream was liquid, all the breast milk my wife had pumped and saved up was liquid as well. Checked the temperature in the fridge; it wasn't too cold anymore, now it was 60 degrees. Repairman came out. Compressor was broken. Wanted $675 to replace the compressor. Given we paid $650 for it to begin with, this didn't seem like a good deal. Really disappointed with this; one would think you could get more than two years out of a fridge.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hey Stevil2001, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand