Customer Ratings & Reviews

I like my refrigerator the only bad thing I have to say is that one of the trays were broke but overall it's a good ice box gets very cold. But I did get a discount because of the broken tray.

Looks great nice color matches with my stove and has lots of space

I really like this appliance it has been do the job. It keeps my food the way it should the ice cream is hard not mushy. The Refrigerate fit's in beautiful with rest my kitchen appliance's

Love my fridge every color black best buy got the best products no cap love it

Great fridge for me, needed a refrigerator badly and found this one for a great deal.

Just over a month and the seals are coming off. This is unacceptable! They have already given me a gift card for scuffs scratches that were on the fridge when it was delivered. I would have had them bring me a new one had I known this would have happened. I only accepted the gift card because this was the 2nd replacement they have sent me and it was only cosmetic, this is a defect that will make my fridge run harder and cost me more money in electricity.

The frig looks great in our remodeled house we are selling. It’s big and looks sleek.

Next Saturday Best Buy will be delivering my third Whirlpool fridge. It is very frustrating. The first Whirlpool had a piece of molding missing from the top of the freezer door. Sent it back. The next one had a seal around the door that kept separating from the fridge. Let’s hope the fridge that comes next Saturday has no flaws. This is ridiculous.

The fridge itself is wonderful but we've only had it for a few months and the insulated rubber moulding is completely detached from the door. Will update if Best Buy honors the warranty

It was delivered on Aug-21, today is Sep-13. Seal is coming off in 3 weeks. The seal attached to the freezer’s door is questionable too. It just doesn’t look professionally done.

The refrigerator is 3 months old. The freezer gasket doesn’t fit the door right and falls off food is defrosting in the freezer. Horrible assembly avoid whirlpool

I bought this fridge to replace an 18 year old Kenmore. This one was much nicer. Everything about this fridge seems strong and sturdy. I really liked the adjustable shelving as they seem strong and easy to clean. The shelves in the doors are great as they are very robust and adjustable. The LED lighting lit the inside of the refrigerator very well and was bright and crisp. I only wish that the freezer portion had lighting. The temperature controls were adequate and easy to use. Nice and cold and reached temperature very quickly. Aesthetically the unit looks fantastic. The black finish looks great and appears to be very durable and easy to clean. Other reviewers mentioned this unit was noisy. I did not think that was the case at all. Noise can be a relative thing, but I thought it was quiet and I don't even notice it running. The only complaint I had was with Best Buy as I ordered this unit with the hinges on the left side and it arrived with them on the right. When I inquired with the delivery personnel they told me to call the store and they would send a tech out. When I called the store they told me the delivery crew was suppose to do it. I was left in limbo waiting a few days for Best Buy to call me back. Rather than wait I read the installation instructions and swapped the door hinges and handles myself. I am a very technical and handy person and this was not an easy task. I was able to complete the swap and the refrigerator and freezer have been running flawlessly for about four weeks now.

Ok... Few good things... Few bad things. Good things. Glass shelves and adjustable door storage... extra large egg/butter area and movable cold cut shelf. It's a decent size inside. The LED lighting is pretty easy on the eyes. Bad things. To keep things really cold you need to set it to max. I tried to freeze a loaf of sliced white bread using the recommended factory setting and all the slices were spongy. To fully freeze them I had to use the max setting. Even though on the factory recommended setting everything else was frozen including all meat in the freezer the bread items weren't completely frozen. Air flow over the coils is only in the back of the fridge. Not like some units where the air flows from the back of the unit out thru the front grill... This has no front grill. The air flow is restricted to the back. It does get a little warm in the back and you can't really store food items on shelves close to the rear of the fridge. Also, to clean the coils you have to take the rear cardboard cover off... there is also a large gap in the cardboard where the water inlet line is for the auto ice maker. I had to put a piece of aftermarket AC filter in there to keep cat hair out. I'd recommend doing this also if you have animals in the house. No, im not talking about your kids.... the other animals. The door has glossy paint and it scratches easily. I had to use an aftermarket polishing paste to cover the scratches.... do not use a regular towel to wipe the doors.... you need a microfiber towel.

I did a lot of research on a good fridge/freezer combo as we wanted a second fridge/freezer for our garage. I came across this one and loved the reviews. It was the perfect size for what we wanted and Whirlpool is a name we trust. So we were really excited to get it. We had it brought into our garage and setup and waited the full 24 hours (we actually waited closer to 36) for it to reach optimum cooling. Luckily, I only put a few drinks in the fridge and a few bags of frozen chicken in the freezer because the day after we started using it, my wife went out and said the chicken was defrosted and soft and the drinks were room temp. The fridge and freezer both were not working really at all. Also, we noticed there being a reasonably loud hum from it the first day, but didn't think much of it. We have a 3000 dollar fridge/freezer in the house that is silent, so we just figured a lower end model like this would be louder. But it turns out, it wasn't working. So I contacted Best Buy via the phone, the support rep was awesome, got me transferred to the area that handles large appliances and they worked through getting me a replacement delivered asap. They came with the next new one, installed it, took away the old one and the rest is history. The new one has been working flawlessly since we got it. I did add the extended warranty just to make sure we have peace of mind. But I'm extremely happy with the replacement and how amazing Best Buy was taking care of me.

I was looking for a good basic refrigerator, nothing fancy, and this one fits the bill. The refrigerator and freezer sections both work well, and the sliding cheese tray is a nice perk. The glass shelf in the freezer is sturdy, and I like the different size compartments on the refrigerator door. Having had a side-by-side refrigerator before, I have to bend down lower to reach in this one, but on the positive side, I can easily see what I have on every shelf with one glance in the fridge. It is a little noisier than my old fridge, but not too bad. The first one I had delivered was defective, and was not cold 24 hours after it was plugged in. I called Best Buy, and they promptly replaced it with another one, and were very courteous about it. I have had this one now for one month, and so far it is working just fine. I would definitely recommend this product to anyone looking for a good basic refrigerator at a reasonable price.

This is the worst refrigerator I have ever purchased. Impossible to control the temperature. Produce would freeze in the refrigeration compartment. Ice cubes would fall out of the back of the ice bin. Freezer began frosting over after 3 years of use. Was very noisy. I was so happy the day I replaced this piece of junk.

Good fridge almoat all features I wanted. Here is fix for door seal issue: on bottom door, bottom hinge bracket there is a plastic spacer between bracket and fridge. That spacer causes door to not seal correctly at bottom. Remove this spacer and it works fine. Wish there was no metal strips on door bins, but they are not bad and freezer door shelves are not enclosed at bottom. Not a deal breaker, would stay with Whirlpool as the door seal can be resolved with simple assembly change.

The whirlpool refrigerator proved to be a good choice among the available comparable options in the market. I did not want to spend much on the refrigerator at the same time wanted good value for money. I can say it is worth the amount spent.

The fridge is a decent size for a small family. It runs quietly. I like that there is about an inch of space underneath it and is easy to move around on the wheels to keep the floor clean. The shelves on the door hold quite a bit and the bins are clear so you know what is stored in them. I miss having a light in the freezer and it's a bit smaller than my previous fridge. I have a slight issue with condensation building up on the top inside of the freezer as it looks like the door isn't sealing properly. That may have to be addressed with the manufacturer.

The fridge did not seem cold to me when I first got it. I put some water bottles in it and they seemed cold enough to drink, but it still didn't seem cold. I was hesitant to put much in it until I had to. 1 month after I received the fridge I put ice cream in the freezer. It was very very soft to dig out into a bowl. One month after that we got another container of ice cream and it melted. I called Whirlpool and they did send someone out to look at the fridge. The man who came checked it out and came back another day to replace a sensor. But after the fridge was running he noticed that there appeared to be a leak in the sealed system. The fridge is bad. After conferring with his office, they recommended that Whirlpool replace the fridge with a brand new one. Whirlpool said no. I called Whirlpool and they said no again. I approached Best Buy and was privileged to deal with a non-manager as the manager would not speak to me. They said they would not replace the fridge either. The repaid service returned and filled up the coolant and said call them when it's no longer cooling again. I received awful service from Best Buy and awful from Whirlpool. They happily took a ton of money and sold me a piece of junk. I will likely not ever return.