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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 955 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 955 reviews
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the size. Ease to move- on wheels. Comfortable to use.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Lots of storage space. Have had no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Budget Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great budget freezer. It has the door hinge on the right and cannot be put on the left. The freezer is free of any frost buildup, has excellent lighting, adjustable shelves and storage compartments on the door. The freezer also has a built-in door lock. I am very happy with this freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good freezer, door not reversible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Food seems to freeze very quickly on the standard settings, and the freezer is reasonably quiet. Note that this freezer does not have a reversible door, although other versions of the freezer do have such the extra holes and mountings required, and the instructions tell you how to do it (if model is so equipped).

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Perfect upright

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s big enough to hold a whole cow. We ordered meat & wanted an upright. I don’t have to dig to find what I’m looking for. You can keep your freezer goods organized well with all this space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent perfect for our needs delivery was also excellent

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Very roomy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this during the pandemic, ready for zombie apocalypse, so much space love that has storage on the door my kids are so happy i dont say "no we have no room in freezer " at costco anymore .. storage for all your freezer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controls frost like a champ; super quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made. The movable shelves very helpful. Door shelves much more usable than other brands looked at. Good lighting inside. A great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice capacity and runs quietly. Happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Door seal

    Rated 2 out of 5 stars

    Look at your options

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the only freezer for sale in my area of NY when I purchased it this summer. I would go with a different option if I had a choice. I especially wanted WiFi to tell me if something was wrong with the freezer, which this does not have. I have had this freezer left open two times and almost ruined everything. My older cheaper freezer beeped but this does nothing. Will have to lock it all the time. The door just does not suck shut like other fridges or freezers I have owned. Great space inside. On the door the compartments are so narrow that you can not fit many things at all. It would be nice to have an easier reset process.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Thomas, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu WhirlpoolBrand

  • Rated 4 out of 5 stars

    Nice NEW Freezer except For DENT on side and no re

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 3rd review requested on this purchase. So for the 3rd time. Freezer was NEW In packaging. Delivery fine. Guys great. But they pointed out a DENT on the side of my new freezer. I don't think they did it. It was under packing. Done when it was prepped for delivery? They took pic and said documented to boss. But I never heard a word. I have noted it in both previous reviews. I am disappointed with no response from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the layout of the freezer. It is great to have items froze well. Our old freezer just wasn't keeping up.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Quality Deep Freeze

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! So much room inside. I love that it has a lock with a key to make sure no small children can get inside and that helps with making sure you didn't leave it open by mistake.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer ever!!! Large, roomy, simply excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the freezer is great. Seems sturdy. More than enough room to meet the needs of this family of four.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer has many different shelf adjustments, door bins, an alarm if the temperature drops, and a spectacular inside light. Have no problem seeing everything that is inside. And is very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and layout for storing lots of food! It’s exactly what we were looking for and at a good price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hello new unit, goodbye old unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an awesome unit we bought it just time. My old unit had just started acting up. One day everything in it was defrosted and had to throw everything in it away, that's too much money to be putting up with it, so it had to go

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Huge freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome size. Didnt come with a door handle. I contacted customer service and they couldnt send a door handle so they gave me a deduction to pay for a door handle i managed to find from Sears.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed!!! It’s the right size and fits perfectly in my garage.

    I would recommend this to a friend
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