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Customer Ratings & Reviews

$999.99
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Comp. Value: $1,299.99
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Customer reviews

Rating 4.6 out of 5 stars with 990 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 990 reviews
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Very roomy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this during the pandemic, ready for zombie apocalypse, so much space love that has storage on the door my kids are so happy i dont say "no we have no room in freezer " at costco anymore .. storage for all your freezer

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good freezer, door not reversible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Food seems to freeze very quickly on the standard settings, and the freezer is reasonably quiet. Note that this freezer does not have a reversible door, although other versions of the freezer do have such the extra holes and mountings required, and the instructions tell you how to do it (if model is so equipped).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent freezer for a reasonable price. Replaces an old and probably far less efficient freezer that died.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Perfect upright

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s big enough to hold a whole cow. We ordered meat & wanted an upright. I don’t have to dig to find what I’m looking for. You can keep your freezer goods organized well with all this space.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice capacity and runs quietly. Happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Thrilling Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are totally satisfied with the purchase and the great service we received from Wendy. Her explanations were clear and precise and, she seemed thrilled with her job. Wendy explained all the necessary aspects concerning the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Door seal

    Rated 2 out of 5 stars

    Look at your options

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the only freezer for sale in my area of NY when I purchased it this summer. I would go with a different option if I had a choice. I especially wanted WiFi to tell me if something was wrong with the freezer, which this does not have. I have had this freezer left open two times and almost ruined everything. My older cheaper freezer beeped but this does nothing. Will have to lock it all the time. The door just does not suck shut like other fridges or freezers I have owned. Great space inside. On the door the compartments are so narrow that you can not fit many things at all. It would be nice to have an easier reset process.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Thomas, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu WhirlpoolBrand

  • Rated 5 out of 5 stars

    Freezee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this appliance. Very roomy, set up nice, and price was good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer has many different shelf adjustments, door bins, an alarm if the temperature drops, and a spectacular inside light. Have no problem seeing everything that is inside. And is very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    New freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the addition to our house..we needed freezer space and this fit our needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    But experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer is a very good product from best buy. I would highly recommend this freezer to my friends and family and recommend to my friends and family to but from best buy because of the service you get from employees. Great buying experience and very friendly employees. Good job on training employees best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large and nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice freezer with large spaces can accommodate everything

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Quality Deep Freeze

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! So much room inside. I love that it has a lock with a key to make sure no small children can get inside and that helps with making sure you didn't leave it open by mistake.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hello new unit, goodbye old unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an awesome unit we bought it just time. My old unit had just started acting up. One day everything in it was defrosted and had to throw everything in it away, that's too much money to be putting up with it, so it had to go

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size freezer! I love all of the space and the wire racks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it easy to freeze stuff. No more defrost. Love it on rollers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freezer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seal smashed but appears to be okay. Waiting for response from someone

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great freezer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great freezer to eliminate having multiple trips to the grocery store. The purchasing process on line was simple and efficient, the doorway delivery was fine. The delivery was on time and the guys were friendly and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Huge freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome size. Didnt come with a door handle. I contacted customer service and they couldnt send a door handle so they gave me a deduction to pay for a door handle i managed to find from Sears.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Perfect size!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this freezer for a month but it is really nice! It is the perfect size for me. It’s has a ton of storage! The shelves on the door are much bigger than other models. So far I’m very pleased with my purchase!

    I would recommend this to a friend