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Customer Ratings & Reviews

$999.99
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Comp. Value: $1,299.99
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Customer reviews

Rating 4.6 out of 5 stars with 990 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 990 reviews
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Just what we needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced a Frigidare freezer with this freezer. It is very roomy and fits the space. There are wheels on the bottom that can be locked after putting into the space; a great feature. I also installed an ice maker which is an awesome feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work horse.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely a plug and play kind of appliance. It was meant to provide added space for extra “stock” of new stuff and pre-made meals. So far it’s worked flawlessly. Then again, Whirlpool has NEVER failed me as a brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this (on sale) to replace a chest freezer and it is perfect for what we needed. We are now able to find everything in the freezer and especially like the way we can put casseroles on the shelves. So far everything works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the layout of the freezer. It is great to have items froze well. Our old freezer just wasn't keeping up.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    so far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am happy to have a working freezer and that it is so big and it allows me to organize all our food. The door is curved so it makes it nice for when your fridge is full. we are a family of 8 and we are so happy with it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing amount of space

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more freezer space to store food and this fits perfectly in the space we have and allows us to store homemade, ready-made meals. We love the temperature sensor and alarm so we don’t have to worry about anything going to waste.My only complaint would be that the alarm is not very loud.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent perfect for our needs delivery was also excellent

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Mr. Freeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Very quit and the shelving layout fits our frozen food purchase style.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Freezing!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is freezing. Literally. I freeze stuff in it, Based on the size, I can freeze a lot. and I do. If you have never used a freezer before, start here. Put food it in. You won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very nice freezer. Quite and works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement because the one I ordered was not available. I'm very happy with this product. Plenty of room inside and I hardly know it's there.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    It is what they said it was.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online for home delivery and the set up and delivery went smooth. The freezer has helped us put up frozen peas and beans from our 2020 victory garden. It freezes them fast and efficiently. It runs real quiet as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice NEW Freezer except For DENT on side and no re

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 3rd review requested on this purchase. So for the 3rd time. Freezer was NEW In packaging. Delivery fine. Guys great. But they pointed out a DENT on the side of my new freezer. I don't think they did it. It was under packing. Done when it was prepped for delivery? They took pic and said documented to boss. But I never heard a word. I have noted it in both previous reviews. I am disappointed with no response from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not known

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service at the store was excellent and professional. The installers were great!! Will do business with Best Buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and layout for storing lots of food! It’s exactly what we were looking for and at a good price point.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the freezer is great. Seems sturdy. More than enough room to meet the needs of this family of four.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed!!! It’s the right size and fits perfectly in my garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great freezer. It does exactly what it is supposed to do. We have had zero issues. It is kept in the garage and operates without an issue with temperatures in the garage around 35-45 degrees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, breezy freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer was quick to install and a breeze to use. It's on rollers so it's easy to move around a little if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    good deal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old freezer broke and was not a frost free model. So got this one and is larger and frost free. works great for us, I like the pull out baskets for the bottom draws. Only drawback is its a little noisy but don't notice it too much as its in our laundry room

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    A lot of room for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new stand up freezer and this fit the bill. A lot of space, racks in the door for quick access and easy to use temp control!

    I would recommend this to a friend