Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$999.99
Save $300
Comp. Value: $1,299.99
Deal ends in 19:23:12

Customer reviews

Rating 4.6 out of 5 stars with 990 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 990 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect! Nice Looking

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a large family and needed an extra freezer inside the home. We had a small in our utility room. It was a perfect and is good looking.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Awesome for the price..

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase a half of a cow every year. The freezer was at my home before the beef was processed. Once I got the beef home I was surprised how much room I still had for our chicken and lamb and pork.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent workhorse freezer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed an upright freezer to store our Vermont garden's bountiful harvest - this fits the bill perfectly. Quiet, efficient, well designed, no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the performance of this freezer. I like all the attachments on the door too. I recommend this product to the world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer. Exactly what I wanted at a decent price.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Great product for the price!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Best Buy delivered and installed for us making it a very smooth process! Lots of organized space!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    so far so good!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this freezer for a few weeks now and so far it's great. Seems to maintain a steady temp and runs quieter than expected. Hope it lasts many years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirl pool I get is very good product and good price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezerAnd one of the best investments that I could have made. Love the fact that it is a frost free upright which makes finding food so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Easy access & lots of room

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new freezer. It holds more than our chest freezer and we don’t have to stand on our head and unload half the freezer to locate what we want for dinner.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New freezer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had difficulty getting everything set up. The deliverymen spoke very little English, but one of them said, "hold 5 seconds," and pointed to a spot on the control panel. I tried to set the freezer on the coldest setting so I could get my frozen food back in a freezer, but when I touched that spot, the freezer turned off. My husband & I kept trying different things in the instruction manual, but nothing worked. I called Best Buy, but the person who was helping me just read the same thing that was in the manual that I had. Finally we unplugged the freezer & waited about 30 minutes; when we plugged it back in, it worked. I had asked for the delivery men to return with our old freezer, but apparently our delivery was their last for the day and they had checked out by the time they hit the top of our street. We didn't get our old freezer back or any other help from Best Buy. The freezer itself is fine, although smaller than it appeared in the measurements. The interior isn't designed to maximize the available space.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    needed a new freezer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first freezer I received had a problem. It was replaced and the second on is working wonderfully well. I have used Whirlpool appliances for many years and was surprised with the problem with the first one received. But then I remembered that this is the first time I have ever had any problem with one of them. So I requested a replacement. I am happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garage Fridge

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator arrived on time in great condition. Delivery was smooth. It seems to be great so far. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Fantastic Freezer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t do anything but an upright frost free freezer! Attractive, solid design. Lots of room. Love it- very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Excellent freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer works fantastic with a lot of storage room. Door shelves are adjustable for different needs. I would highly recommend this freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is slightly bigger than our previous one -- which died after 8 years. i like the compartments and storage layout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FREEZE It

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new freezer. I love the ability to stock my items and know what i have versus putting them in and having to DIG to see what's left.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Freezer for the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this freezer that we have in our garage. Not too deep and lots of storage space. Highly Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Freezer!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Freezer! It has lot's of space and is staying at the correct temperature.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stopped working after 9 months. Will update.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought mine used from a Best Buy Outlet store and it initially worked great for about 9 months. It has been used as a basement freezer during that time. The “freezer” component has stopped working recently and as a result, all the food inside went bad overnight. Will be replacing a fuse in hopes that it will start again, but I would recommend caution with open box sales.

    No, I would not recommend this to a friend