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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 963 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 963 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this product a couple of weeks but so far I am very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mom and she loves it. It’s big enough to hold a lot of food.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Not a bad frezzer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frezzer was nice and functional it was the right color and had great space of the inside if she's working just fine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whirlpool Freezer-cooling motor burned out 3 days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Freezer was delivered - worked for 2 days and went out while we were on vacation - lost everything in the unit. - Best Buy replaced with a new unit - keeping our fingers crossed that there will be no further issues

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very Roomie! WE love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced a smaller freezer, and this one is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were needing a bigger freezer. This one has ample room and great lighting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality my wife is enjoying it because she has a hard time with the other one but now she is very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment I ever did and great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and product willing to buy another one for you mom

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect freezer for storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife enjoys using the freezer. It is the right size for the family.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service, terrible product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died after six months. The repairman came out and said that it was a control board which he did not have in stock. We have been down for a month now and no ETA on the part. Lost hundreds of dollars in food. We called Best Buy to see if they would help or intervene and they just referred back to the manufacturer. Very sad I've spent tens of thousands of dollars over the years with Best Buy and they couldn't even be bothered. Terrible product and terrible service from both Best Buy and Whirlpool. Highly do not recommend!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Excellent product for my use. Would buy again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product @ a great price. Delivery service was excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the freezer, but since I only saw photos of it online I assumed the bottom pull out drawer was the full depth of the freezer but it is only half the depth which limits storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great freezer. Temp is constant, easy to see what you have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer keeps items frozen and is it's energy efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    well design for storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for storing frozen foods. Convenient layout.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Great freezer for the garage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of space for a family of 6 and fits perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the features and size of this freezer. We also love Whirlpool products, but not this one. Only 6 weeks in and it couldn't get colder than 38 degrees. I knew that if it went out that early, it had the high potential to be a lemon. I didn't want to risk losing more food, so we inquired about returning it. Thankfully, we were able to.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Whirlpool freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice freezer, purchased to replace an old freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    It doing great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it to put it in garage & it is very good, my wife love it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very nice shelving & lots of room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer. Lots of space & great shelving & drawer options.

    I would recommend this to a friend