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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 955 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 955 reviews
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Amazing space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect if you have a lot of groceries to store!!!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools great in garage and is very large lots of bins

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Door Seal Very Poor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door seal is not strong enough. Even with the lock engaged if an item inside pushes on the door it will partially open causing frosting, thawing of items and increased operating cost. Contacted Whirlpool 4 days ago and have not received a response.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is the best size I could have chosen.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love this freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large freezer and glad we bought it! Plenty of room

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great price and great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just perfect.. simple but very spacious and perfect..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chillingly Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an upright freezer. Not much more to say than that. It's been working well since we bought it, and we're happy with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By Buy gave me all the information that I needed to purchase this freezer. We are completely satisfied with our purchase. Everything worked out very well, and the geek squad team completely set up and leveled it for us. Very happy with the freezer, Best Buy and the geek squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well Quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well no frost noted quite running Effective freezing

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds lots of space to hold stuff and love the drawers

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good size freezer. I am happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer works great. It's design allows you to find everything inside easily.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Whirlpool 19.6 Cu. Ft. freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made, works very well. Quiet, too. Recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just what we needed, but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to Covid19 we are still stuck with our old freezer just in our way as Best Buy would not take it to haul off. Hopefully they will return when everyone is back to a new normal and get the old freezer like they claim.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice freeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and roomy for my local meats business

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a freezer...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer works as it should. It's a freezer. It has a light in it so you can see what you’re looking for. It has a lock. It has a flash freeze option. It is a freezer that keeps food frozen. It does what it's supposed to do. I dropped it down a star just because its rather loud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had the freezer one month, but it is doing very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    needed a new freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful appliance. Lots of room and does excellent job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this freezer and was told I could replace because it looked like seal had been broken. When I had a service guy come, he told me to definitely get a new one but I didn’t call BestBuy back in the 60 day period because my daughter was getting married and now they won’t return it! I will never shop at BestBuy again. Horrible customer service!!!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Great Product...not so great delivery date

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer is a good unit, but we had several issues with delivery. The item kept getting postponed and we even received a phone call within the delivery time stating it was going to be another 2 weeks. Delays happen, but communication was not good. Especially waiting to contact us on the day of, inside the delivery window.

    I would recommend this to a friend
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