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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 963 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 963 reviews
  • Rated 4 out of 5 stars

    Just what we needed, but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to Covid19 we are still stuck with our old freezer just in our way as Best Buy would not take it to haul off. Hopefully they will return when everyone is back to a new normal and get the old freezer like they claim.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice freeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and roomy for my local meats business

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    needed a new freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful appliance. Lots of room and does excellent job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a freezer...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer works as it should. It's a freezer. It has a light in it so you can see what you’re looking for. It has a lock. It has a flash freeze option. It is a freezer that keeps food frozen. It does what it's supposed to do. I dropped it down a star just because its rather loud.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product...not so great delivery date

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer is a good unit, but we had several issues with delivery. The item kept getting postponed and we even received a phone call within the delivery time stating it was going to be another 2 weeks. Delays happen, but communication was not good. Especially waiting to contact us on the day of, inside the delivery window.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this freezer it is in our garage and works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of room and not very expensive. I would recommend this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freezes Quickly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it 2 months, it works great. No issues with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had the freezer one month, but it is doing very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garage Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be working as intended. Will be filling it with a 1/4 beef in the near future.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Great space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great inside space for large items and door space for small ltems

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Door Seal Very Poor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door seal is not strong enough. Even with the lock engaged if an item inside pushes on the door it will partially open causing frosting, thawing of items and increased operating cost. Contacted Whirlpool 4 days ago and have not received a response.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Nice freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice freezer, has plenty room and also has Lott’s of light

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The sales associate was very knowledgeable and accommodating .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the right size, and it is attractive too...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased this great freezer, we love it! The interior design is perfect to fit all our grocery items. I also a beautiful RED, WHITE AND BLUE sticker stating MADE IN THE USA!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love our new Freezer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the freezer! So large and keeps the temp at 0 degrees even in our Florida garage! The only disappointment is that this one opens on the left side and we wanted it to open on the right and the hinges cannot be switched. But we rearranged our garage a little different and made it work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable staff and the delivery was as scheduled. No problem with the product. Very happy with your staff. Always able to find someone to help and they know their products unlike most other stores I have shopped at recently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer has had plenty of room and plenty of door space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up and freezes items rock hard.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packed well, rolls easily, only complaint the butter tray cover was not secured during packaging and was tossed about inside the freezer during shipping and arived heavily scuffed beond repair but still functions. Overall vary happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to wait awhile to get it but it was worth the wait.

    I would recommend this to a friend