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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 953 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 953 reviews
  • Rated 5 out of 5 stars

    Melia’s freezer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our upright freezer. i would recommend it to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price . It is exactly what we needed !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the early stages of Covid I needed a freezer, most stores were out buy Best Buy had this one on sale!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this freezer. The storage capacity is great and once the door closes you can hear the seal operate on the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wait and see

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too early to give a definite rating. So far it’s satisfactory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size. We were looking for a smaller one but the deal on this one was too good to pass up. Glad we didn’t get a smaller one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Larry

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great my wife likes it better then the old one she had to defrost manually.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Door won't stay shut

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the first month it worked fine, but was quite noisy. I didn't mind that, being that is in the basement, but I wouldn't ever put it in a normal living area. Now that we've had it just over a month, the door has started popping open continuously. Had I not caught it and taped it shut, we'd have lost hundreds of dollars worth of food. Without a functioning door, this isn't a freezer, it's an inefficient air conditioner. For $800+, this shouldn't be happening, especially not after only a month. It also doesn't seem to have arrived with the key to lock the door, so that's not even an option. So jury-rigging it with tape it is for now. If there were other options available during the pandemic, I'd be sending this back.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey NotHappy, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Very roomy and great separate compartments

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to be kept outdoors. Love the built in lock. Not worried bout somebody unscrewing flip lock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bj

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value & great delivery people & on time delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this freezer when it was on sale, and it has been a great deal. I love how bright the light inside is, and it works perfectly. Very happy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for 2 years and it is not cooling,my food has wasted and my money is gone. . My chest freezer of over 15 years is still working. Do not buy this. This is an awful experience for me of my first upright freezer. This freezer is a complete waste of money.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the way it looks and the space inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good freezer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good freezer. The shelving is really well spaced out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and i wanted a freezer for our garage. This one works great! And it is frost free!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complete my kitchen remodel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer was exactly what I ordered. Was delivered on the correct day. Glad I purchased it from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome upright freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome upright freezer for price. Good size, great price. Very happy!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine so far ( 2 months). Insulation foam sticking out of seems and joints. Poor attention to detail. Seems to be mass produced with out much quality control for a $1300 freezer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited to long to get an upright freezer! This replaced a small chest freezer, got tired digging for items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Freezer! It has all that I wanted and more. Worth every penny! The delivery men were top notch too!

    I would recommend this to a friend
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