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Customer Ratings & Reviews

$999.99
Save $300
Comp. Value: $1,299.99
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Customer reviews

Rating 4.6 out of 5 stars with 990 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 990 reviews
  • Rated 5 out of 5 stars

    everything I wanted space and a warning if to warm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about it. The only thing that could have been better was to have the shelves easier to get out and put in the correct place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works and Price was right

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should, no problems with it at all....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great choice!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious and enough shelving for easy organization of food in different sized containers. Door shelves are a great way to add additional space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new freezer I had lots of space but Ee had it to close to the wall so there was condensation moved it out some and no more problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks like a high quality manufactured product. It runs very quietly . very good storage area holds a lot of products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stays freezing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer didn’t take too long for initial freeze. And it lets you know if the temperature has adjusted too far out of the freezing range.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice freezer, works great. The ice maker option is an awesome feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this freezer. The storage capacity is great and once the door closes you can hear the seal operate on the door.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    delivery schedule was the worst

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dealing with the store was awesome, I always drive 15 mins away vs deal with the store up the road from me. Management as well as the staff always help and are good to deal with. The delivery thing we had one set up on a Sat I was given a time when to expect them. Now saying this I work 70 to 100 hours a week. I am a first responder so me taking the day off to assist with this process is something i had to do. After getting up at 0700 because my time slot was first thing and no one showing up made for a rough day. We had to call and find out what the problem was this was at 1330. The lady on the phone stated we were not on the route for that day. No show no call I lost out on money for that day due to staying home for the crew. We rescheduled for the following weekend, then three hours later an e mail says cannot do this you must call us to discuss the problem. After the second call by the way we were disconnected three separate times , meaning we had to jump through the hoops three separate times they blamed the store. I went to the store and indeed the mistake was not with the store it was with scheduling. Our dryer was not working this is why we bought a new set it took three weeks and alot of shifting of schedules to get things taken care of. The crew who brought us our items were great they did an amazing job no comp[plaints there either. I understand things happen however a phone call would have helped the situation. I am not sure we will but anything big like this again through you folks lack of organization and the blame game is not how things should be.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the early stages of Covid I needed a freezer, most stores were out buy Best Buy had this one on sale!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size. We were looking for a smaller one but the deal on this one was too good to pass up. Glad we didn’t get a smaller one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very roomy and great separate compartments

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to be kept outdoors. Love the built in lock. Not worried bout somebody unscrewing flip lock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this freezer when it was on sale, and it has been a great deal. I love how bright the light inside is, and it works perfectly. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome upright freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome upright freezer for price. Good size, great price. Very happy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Melia’s freezer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our upright freezer. i would recommend it to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price . It is exactly what we needed !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complete my kitchen remodel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer was exactly what I ordered. Was delivered on the correct day. Glad I purchased it from Best Buy.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Door won't stay shut

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the first month it worked fine, but was quite noisy. I didn't mind that, being that is in the basement, but I wouldn't ever put it in a normal living area. Now that we've had it just over a month, the door has started popping open continuously. Had I not caught it and taped it shut, we'd have lost hundreds of dollars worth of food. Without a functioning door, this isn't a freezer, it's an inefficient air conditioner. For $800+, this shouldn't be happening, especially not after only a month. It also doesn't seem to have arrived with the key to lock the door, so that's not even an option. So jury-rigging it with tape it is for now. If there were other options available during the pandemic, I'd be sending this back.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey NotHappy, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Larry

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great my wife likes it better then the old one she had to defrost manually.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and i wanted a freezer for our garage. This one works great! And it is frost free!

    I would recommend this to a friend