Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$999.99
Save $300
Comp. Value: $1,299.99
Deal ends in 22:15:17

Customer reviews

Rating 4.6 out of 5 stars with 990 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 990 reviews
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is d best decision I made, I absolutely love this freezer and have no complain at all and I will absolutely recommend it to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wait and see

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too early to give a definite rating. So far it’s satisfactory

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right size we needed for a upright freezer. Great space inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    spacious freezer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is perfect for storing garden vegetables and grass-fed beef from our farm. Design of the interior and spaciousness make it ideal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited to long to get an upright freezer! This replaced a small chest freezer, got tired digging for items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Freezer! It has all that I wanted and more. Worth every penny! The delivery men were top notch too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like description. Love the metal key. Love the quick freeze

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for family

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size and very spacious. Freezes perfect. Holds all our meat ice cream and other frozen foods. Perfect for family of 4 or more

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this freezer and was told I could replace because it looked like seal had been broken. When I had a service guy come, he told me to definitely get a new one but I didn’t call BestBuy back in the 60 day period because my daughter was getting married and now they won’t return it! I will never shop at BestBuy again. Horrible customer service!!!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Bj

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value & great delivery people & on time delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good freezer but only opens to the right

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the freezer only problem I have is for the money no icemaker,door is not reversible only opens to the right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have it in garage, was a little loud during the initial cool down but haven’t heard it since. Working perfect so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice freezer

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are absolutely thrilled with this freezer choice. The interior light is a feature that helps in searching for that item in need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the way it looks and the space inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good freezer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good freezer. The shelving is really well spaced out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT FOR GARAGE - LARGE

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS FREEZER. I BOUGHT IT ABOUT A MONTH AGO. THE TEMPERATURE CONTROL FEATURES ARE USER FRIENDLY AND VERY HANDY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good decision

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at a few different styles we decided to go with this one... i have two words for you .... no regrets...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Freezer; Inadequate Delivery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers left without leveling the freezer. I had to pay a handyman to finish the job. It was a bit complicated so maybe that's why they did a partial job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this freezer. We had stand alone freezer that the shelves always came out, this has dedicated grooves for the shelves to rest in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New shopper

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s new and haven’t had very long. It’s hard to rate.

    I would recommend this to a friend