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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 953 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 953 reviews
  • Rated 5 out of 5 stars

    !!!!!!!!!!!!!!!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fine !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this freezer on April 14, and discovered a pool of melted fluids and $1,000 of perished food on May 4. We were outside of 15 days from purchase, so Best Buy wouldn't stand behind their product. We are now hoping Whirlpool can get someone out to repair this at the end of the week. It won't replace all of the food we lost in the middle of a meat shortage and global pandemic. This will be the last Whirlpool appliance that we purchase. This will be the last time we do business with Best Buy. You'll notice that their website says you can purchase Geek Squad protection within 30 days of purchase. That is not true. We waited over 1 hour by phone and through the live chat to find out that they could do nothing to help us. Do NOT buy this product. If it fails, you will not receive any type of compensation for your lost food. You will have a huge mess on your hands to clean up.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Chris, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Perfect size at a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer works great and has more shelf space than most other freezers at this price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Great delivery and shopping experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we bought it and they brought it and everything went smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer with superb shelving and baskets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer with superb shelving and baskets above all the competition. Sleek and well built.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mina

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy with the freezer I will recommend to all my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Space and quiet running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Excellent delivery team. Sales person was very knowledgeable about product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product and srvice was great from Best buy a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rolls easy laid out inside great and sturdy and the delivery was great also. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice freezer. So much space.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great. No one else had freezers in stock. But Best buy did Ang got it to me quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with product and prompt delivery. Delivered as originally scheduled.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Went to find a freezer that could be delivered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We found one that we could make do with. It was smaller than the one we had but we could make do with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The decision was easy when we saw the storage flexibility of the shelf locations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looking for a Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit has been installed for less than a month and working great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Freezer!!!!!! Fit my 1/2 cow and still room left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upright Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love just what the picture describes We have had about 2 weeks and all is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer and delivery/installation was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool upright freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Freezer has been a good buy. It runs flawlessly and is super quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a freezer from Best Buy. The reviews looked good and everything so far is working beautifully!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very roomy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good freezer that does not have a large footprint due to being an upright.

    I would recommend this to a friend
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