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Customer Ratings & Reviews

$999.99
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Comp. Value: $1,299.99
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Customer reviews

Rating 4.6 out of 5 stars with 990 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 990 reviews
  • Rated 5 out of 5 stars

    Love my new freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just what I wanted and I love it. The install was easy along with the updates with delivery process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new freezer. Holds just the right amount and was so lucky to get it when I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer was just what we were looking for and arrived at the store a day earlier than expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for a storage freezer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We put this unit in our garage to store some of the bigger freezer items. The delivery team was helpful, and it has been running good all summer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer..lots of space!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Roomy..great purchase..this is so much better than a chest freezer!! Lot's of room, well worth checking it out!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered it came into the store a couple days later, took it home plugged it in ran great works great would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size at a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer works great and has more shelf space than most other freezers at this price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Great delivery and shopping experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this freezer. The only reason I did not give it five stars was it has no display of temperature on the door.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be 5 star, time will tell.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic freezer. Would buy again (and might). Turbo freeze is AWESOME. Only reason for not 5 stars is the fact that I've only had it a month and can't speak to reliability as of yet, but so far great. We paid more for this one vs the others specifically for reliability, as you get what you pay for. But 1 month in, I can't rate that aspect as of yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Space and quiet running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Excellent delivery team. Sales person was very knowledgeable about product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good, only some red mark on the front, dont know why. If its not covid-19 I will take picture and show to store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    !!!!!!!!!!!!!!!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fine !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer with superb shelving and baskets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer with superb shelving and baskets above all the competition. Sleek and well built.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extra space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good freezer. Has various pockets to put food in. Would have liked another pull out drawer thoughh.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this freezer on April 14, and discovered a pool of melted fluids and $1,000 of perished food on May 4. We were outside of 15 days from purchase, so Best Buy wouldn't stand behind their product. We are now hoping Whirlpool can get someone out to repair this at the end of the week. It won't replace all of the food we lost in the middle of a meat shortage and global pandemic. This will be the last Whirlpool appliance that we purchase. This will be the last time we do business with Best Buy. You'll notice that their website says you can purchase Geek Squad protection within 30 days of purchase. That is not true. We waited over 1 hour by phone and through the live chat to find out that they could do nothing to help us. Do NOT buy this product. If it fails, you will not receive any type of compensation for your lost food. You will have a huge mess on your hands to clean up.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Chris, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    great product and srvice was great from Best buy a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rolls easy laid out inside great and sturdy and the delivery was great also. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice freezer. So much space.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great. No one else had freezers in stock. But Best buy did Ang got it to me quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mina

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy with the freezer I will recommend to all my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we bought it and they brought it and everything went smooth.

    I would recommend this to a friend