Customer Ratings & Reviews
- Model:
- WZF79R20DW
- SKU:
- 2165245
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.
This summary was generated by AI based on customer reviews.
Slow to cool!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We installed in the garage 48 hours ago. It is cooling, not freezing items quickly. Perhaps, that is why it was an open box sale.
No, I would not recommend this to a friendOnly have had for a few weeks. Potential issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes food well. Only had for a few weeks and seeing frost around the top seal. Cleaned it off and will check it again in a few days. May require service, but don't know yet.
No, I would not recommend this to a friendGreat freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to upright freezer from a chest freezer .way easier to get to the food I want .great product
I would recommend this to a friendBad quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke too soon, didn’t even last me two years. It also always gave me issues with temperature control from the start.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Julr, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s only been a month and it’s already not working. The light keeps coming on that says, “Over Temp Alert”, and it’s unthawing my food. I have done everything the manual said and I even googled it, but it’s not working. Not a happy camper.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Dissatisfied2020, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Good freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice freezer, but had the service guy come out the next day. The seal on the freezer is not good at all. He “fixed” it but it defiantly leaks so there’s ice forming in the top corner due to air coming in so over not happy that it’s not getting fixed and the seal is bad since day one
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Photogirl2, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Average freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality not there: obviously looking cheap: setting difficult to figure. Wish there was a thermometer inside to know the temp.
No, I would not recommend this to a frienddefective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item was not ordered as a scratch and dent, probably will have to return to best buy
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It initially took forever to get cold; but seems to do the job ... however - only 1 month on the job.
I would recommend this to a friendBad customer service and product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service from bestbuy geek squad and customer service. There service really suck. My freezer is not working and the cannot replace it I have 10 year full warranty. Have to wait 11 more day for someone to come out and fix the problem while I am stuck without a freezer. Please do not purchase appliance from them.their wait time to speak to some one is 1 hour and when the try on come on then they hang up that bad customer service.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888) 237-8289 for further assistance. We hope this helps you.
Needed replacement.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got what we expected. Right price at right time. Afraid old freezer would guit working.
I would recommend this to a friendGreat roomy freezer but got a four inch took the p
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the freezer but the delivery men scratched it forcing it thru my door
I would recommend this to a friendWhirlpool freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged moving into the house, called customer service they said they would give me 10 precent off in a gift card, still have not received anything, been over a month.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, JohnnyJ. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Good freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice freezer. 2nd one of this model in 3 years. Hopefully this one lasts longer
I would recommend this to a friend- Cons mentioned:Door seal
Leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top door seal leaks and builds up with ice inside day one. Look for another one. Not this one.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Poor, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Temp alert going on 3 weeks into purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. It won’t stay cold ever. Touch the sides get a burn from how hot it is. Going to start a fire
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Badfrzr, we value your time and would like to look into the concerns with your Freezer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
1 year later
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome size but with in a a couple months cooking power diminished and by 1 year of having problem it is broken but thank god for geek squad protection!
No, I would not recommend this to a friendIt didnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a freezer that wouldnt freeze or even get cold. Customer support was an insult. 14hrs on the phone. I will never ever do business with you again. Have a nice day. The audio quality on your hold music sucked too.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi Neverbestbuyagain, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Dissapointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working after owning it 6 months and lost over a $1000+ in meat and Whirlpool won't help replace any of it. It was an issue with the freezer and not loss of power.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Dissapointed, we value your time and would like to look into the concerns with your Freezer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Nice Freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had it for a few weeks, but I like it so far. Stays cold and it's not as deep as some freezers so it fits the spot I have for it.
I would recommend this to a friend