Customer Ratings & Reviews
- Model:
- WZF79R20DW
- SKU:
- 2165245
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.
This summary was generated by AI based on customer reviews.
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to call to get another one after 2 weeks I almost lost all my frozen meat and the second one is starting to act up
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Nice Freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had it for a few weeks, but I like it so far. Stays cold and it's not as deep as some freezers so it fits the spot I have for it.
I would recommend this to a friendMy Whirlpool freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was fine and the salesman was help full.
I would recommend this to a friendDo not buy , buy it if you want to dump your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst products whirlpool made. I have this one since February, it’s said no ice but building ice, the whirlpool tech is keep coming to fix it with different resolutions but nothing but failure, now whirlpool engineers involve to find problems. Do not buy.....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Ashraful, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Do not buy this model!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are a little more than a month shy of having this item for 1 year and it gave out while we were away on vacation. Thousands of dollars of meat. Ruined! Ugh! What a mess! Do not buy this model.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Gina, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Much better as a stand up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a coffin freezer, and could never find things in it. This freezer allows you to see all the contents, and keeps everything very cold!
I would recommend this to a frienddid not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer turned on but never got cold. We returned it the next day. Best Buys was helpful with the return. I did buy a very similar freezer with the same model number at another store and it works great.
No, I would not recommend this to a friendIt broke down after 3 month that I purchased
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this one 3 months ago. It says it's frost-free, but I see several spots of frost after 3 months. And today, it stopped working and all the ice creams are melt and I had to move all the meats to another freezer.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Stan, we value your time and would like to look into the concerns with your freezer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new freezer. Our old was not frost free and it was too much work. Our sales person was so helpful and patient. It was a r=process to get a best buy card because I have one for my business, but we worked through it and plan to use it often. It took us 2 visits to make up our minds, but we were so happy with the service we bought a portable air conditioner.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Elvis, we value your time and would like to look into the concerns with your Freezer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't freeze. I have had to have a Whirlpool repair man come out 2 times and a 3rd visit scheduled. There was no freon in it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey SMDW, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Damaged and Broken Down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the initial delivery day after ordering, the freezer arrived damaged. We received the 2nd freezer about a week later. Now, a month after having the 2nd freezer, it has broken down. All my food has been ruined!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Upset, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best business experience ever. Did amazing job in All areas
I would recommend this to a friendFREEZER
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LEAKS HAND TROUBLE WITH IT FROM DAY ONE TING TO GET FIX
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey scott81869, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lasted 2 years - now not cooling - out of warranty - online shows tons of people with same issue
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey robp, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
14 month life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in April 2018 and noticed yesterday it no longer cools! Stinks because we had probably 250-300 of meat and other items. Don’t buy unless you want to replace often!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Nick, we value your time and would like to look into the concerns with your Freezer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
appliance quit working in 434 days, not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought on aug, 29, 2019, just quit working/craped out, would not recommend buying this appliance.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey unhappy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Died 1.5 years after purchase...
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 10/30/2019 Died 6/10/2021 RIP Freezer....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Santa, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer doesn’t freeze called geeks and was very hard to get them to understand
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Sirloin50:
Thank you for your review.
We are sorry to hear of the concern with your appliance. Please respond back to this email address [email protected] with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also provide a description of your concerns.
We look forward to your repl
Immediate ICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started to have ice build up on the first day of installation
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey ImmediateICE, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a chest freezer for years which wasn’t frost free but the upright freezer just purchased is frost free. Really going to enjoy this feature!
I would recommend this to a friend