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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 990 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 990 reviews
  • Rated 1 out of 5 stars

    Didn't Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer never worked had it replaced with the same model

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't cool after 2 weeks! Door is being replaced

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not made very well! I feel it might have been refurbished.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Dave, we value your time and would like to look into the concerns with your Freezer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Garage Freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this freezer is ice cold. It is used in the garage and is working well. The sides get pretty hot, but is staying cold inside. Shelves are fully adjustable, and has plenty of room for everything from pizzas and ice cream to game animals and large cuts of meat.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great space to fined everything you put in it. Easy to fined

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool for the win

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our aging upright freezer with this awesome whirlpool, So far it has been a great purchase, hopefully it lasts as long as the other one did.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    super nice machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to used , a lot space inside and safe a lot energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #2 freezer joins our family

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and exactly what I was wanting to match up with our other freezer. So glad we purchase it when we did. Fits in p\

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upright freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the shelves, and the fact they aren't glass. I like the compartments. Nice size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frost Free

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like this frost free reeze3r. The one we had before was NOT frost free!! This one is great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Upright freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good unit and plenty of storage space and more shelves than the GE we had

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Garage freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a nice edition. My last freezer took a dump and we bought this one I would definitely recommend it to anyone looking for a garage freezer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would work better as an oven than a freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this freezer and the matching refrigerator. The freezer is on its third replacement part in 2 years for its inability to maintain temperature. I’ve had it with paying $150 service calls and I am getting rid of it. Unfortunately, it’s one of the few that fits in the cabinet hole, but I’ll be damned if I make the mistake of buying another Whirlpool! This thing has one job. Keep food frozen. And it can’t do that. Shame on them for their poor design and poor quality. Nothing is built to last anymore. What a waste.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Delivery

    Rated 3 out of 5 stars

    Good premise, needs a bit of focus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just arrived, got it situated and cleaned, and was ready to plug in when we realized the handle was missing. Triple checked everywhere, and all the packaging. No luck. Then i spent a couple of hours with Best Buy, checking with the driver, redirecting to whirlpool for warranted coverage, and redirected between three different departments before being told it’ll take at least 2 weeks to get the part via mail. Can still open the door obviously, but it feels a bit rough not being complete, minus stars for runaround, and delays.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something that wasn't too expensive and that would keep my food cold and do it's job. This was definitely a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Have had 3 weeks working great plenty of room for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product have had 3 weeks easy to reach to back plenty of room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps food cold ;)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems yet! Got cold right away, has been doing great in the garage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised and a little disappointed that the freezer wasn't quite the same "in person" as in the pictures. The shelves seemed shallower than they looked and the space was smaller than I expected. Also there is no light on the outside to alert to power off. Do like the configuration of the inside, though.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    auto defrost

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The auto defrost is loud. Other than that everything else works just fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Garage freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with whirlpool. We purchased this for our garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks………………………………………………………………………………………………………………………

    I would recommend this to a friend