Customer Ratings & Reviews
- Model:
- WZF79R20DW
- SKU:
- 2165245
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Quit In Less Than Two Months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this freezer because of the good reviews and decent storage. When it first came it worked well. Unfortunately in less than two months it quit and would not cool. Whirlpool covered the repair but nearly an entire freezer of meat was lost and Whirlpool would not cover any replacement costs. Do not buy!!!
No, I would not recommend this to a friend DIED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took a 30 year old GE freezer out of service in an attempt to avoid a failure. Bought a new Whilrpool after 2 weeks, IT DEID and took 2700.00 worth of food with it. Best thing Whirlpool could tell me is they could send me a service man in 6 days and they made a point that "WHIRLPOOL IS NOT RESPONSIBLE FOR SPOILED FOOD" She said it 4x. So if you want dependable, buy a quality name, not Whirlpool!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email.
Compressor Leaked after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I loved my new freezer. But after only 2 years and 1 month, it stopped freezing food, although it was still running. I had to pay an appliance repairman to ultimately inform me that it would cost more to repair the freezer than it would to purchase a new one. The compressor leaked and would need to be replace--at a cost of approximately $1,000. I ended up losing hundreds of dollars worth of food, also, as I had filled it to capacity. He told me this was an all-too-common problem with this brand of freezer. I could not be more disappointed and do not recommend this freezer.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Stacey, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you
Don't trust it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it a 1.5 months and it decided to stop working and seemed like it heated things. My food was frozen a week before, but I found it hot and moldy, and never heard a beep.
No, I would not recommend this to a friendOnly lasted 2 yrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working right after 2 yrs and it only had a 1 yr warranty. Very disappointed!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, JenitajL. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommened, only about 3.5 years old and product no longer keeps items frozen. Only comes with a one year warranty. Poor lifespan on something that costs about 1000.00
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
3 year lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good when it works. Bought late 2019 and less than 4 years later it stopped freezing. Called service and they were no help just offered a discount if wanted to buy a new one.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, cosmocountry. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Don't buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit in June 2018. Two months later it stopped working. Had it repaired under warranty but had to wait for the part which meant loss of the meats I had. Now just on the date for the warranty to run out. Guess what? Not cooling again! Had a Frigidaire for 15 years before this unit.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Tones, we value your time and would like to look into the concerns with your freezer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Doesn't freeze. Food spoiled. Poorest quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor build quality. Arrived with a broken fan above the evaporator which we were able to fix. Then it didn't cool/freeze properly. Half of the food we put in it after allowing it to cool down over 24 hours ---> spoiled. Overall, really poor quality and reliability. Don't buy this piece of junk.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Wilydave, we value your time and would like to look into the concerns with your freezer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly put together. Door seals falling off . Door shelf broken on the first used
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Naraine, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.