Customer Ratings & Reviews
- Model:
- WMH54521JZ
- SKU:
- 6379680
Rating by feature
- Performance
Rating 4.9 out of 5 stars
- Cook Settings
Rating 4.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers find value in the sensor cooking feature of the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor and Steam Cooking. The sensors help determine cooking times and power levels for various foods, leading to consistently well-cooked meals. Positive feedback highlights the ease and accuracy of this feature, with users noting its ability to perfectly cook items like potatoes. There were no reported negative customer experiences.
This summary was generated by AI based on customer reviews.
Vent misplaced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most features are fine but the main function is the vent and it doesn't work well. Not sure who designed it that way. It doesn’t make sense to place the vent towards the wall rather than to the front so it is more effective and efficient.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi Lissy, feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Microwave. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they installed this item they did not leave a manual. I have not really used it yet.
I would recommend this to a friendWhirlpool Diminished Durability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whirlpool Microwave WMH54521JZ 13 months after purchase and out of warranty by one month, magnetron went bad in the microwave - Whirlpool will not repair. A $500 microwave that lasted 13 months. It use to be a name you could count on for years of service but thanks to planned obsolescence , no longer the household name it once was.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, JamesE. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item same to be working well so far, like some of the features on it reheat pizza
I would recommend this to a friendFailed conveniently right out of warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an older but brand new model elsewhere... the one place that has 2yr warranty by default! Bought it in Q4 2018, and it failed in Q1 2021. It's as if the failure is planned. The model is not being sold anymore. So can't write a review for that. The unit failed right out of warranty period. The touch controls went bad, starting with slow deterioration and then became completely unresponsive, including the ones unrelated to microwave like cooktop fan and light. The diagnostics, parts and labor exceed the price of the unit, so off to the landfill it goes. The environmentalist in me is sad. Oh, and don't be surprised that they make you feel bad for not getting the extended warranty... what a racket it is! I've a strong hunch that the faulty door design is the culprit... it accumulates moisture from food in between its two surfaces, and that must've seeped onto the electronic board. I've ugly drip marks on the inside that can't be cleaned unless you crack open the door assembly. The unit here is similar, hence warning the potential buyers of this flaw. We will be very wary of Whirlpool going forward.
No, I would not recommend this to a friend