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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3503 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 3,503 reviews
  • Rated 5 out of 5 stars

    Extremely Happy with my Best Buy purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with my purchase. Great Whirlpool refrigerator. The delivery went without a hitch

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Garage Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s done the job that I got for. No problems after almost a month. Great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. 3 drawers. I had to put refrigerator at coldest level for the freezer to be at its coldest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator had a very small dimple dent. Exterior was a mess cosmetically, I used a mild detergent and rubbed it out. I bought it as a basement refrigerator in my unfinished side of my basement. I would not accepted it for a main kitchen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whirlpool Design Flaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced a 20 year old almost identical refrigerator that went bad with this model. However, we did not realize that Whirlpool has a large flaw in this newer model in that there is no seal for the bottom crisper drawers. Either they have given us the wrong bottom shelf which has no overlapping seal or they have given us the wrong drawers which again have no upper seal. Therefore, there is a 1" gap between the drawers & the shelf. So much for quality control!! Since this is our secondary refrigerator, we use the drawers to store beer instead of fruits & vegetables. Beer doesn't need humidity control.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Horrid Best Buy Install - as usual.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw installers tip the unit backwards in road on metal dolly to remove bottom packaging before installing. They removed the cardboard perforated cover from water line solenoid bracket on back of refrigerator and brought it into home and installed knowing that the solenoid bracket was completely crushed and tubing damaged. Went to inspect couple months after install because considering adding ice maker and this is what I found - ridiculous!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice refrigerator lots of space and great price. They delivered it quickly and took away the old refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched for a while for a hood buy for our office location. Easy setup and the freezer is cold!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator for my tenant after the old one broke. It's an old house form the 70' so only a handful of refrigerators fit in the opening. This fridge was the best fit for the size and the prize. My tenant is very pleased with the new refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect extra refrigerator for the garage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect size refrigerator we were looking for. It replaces a 15 year old refrigerator we were using in the garage for frozen food, drinks etc. This Whirlpool had a more than adequate top freezer and lots of room below for drinks etc. the price was right and we did not what a water dispenser or computer components.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    new whirpool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is the only size that would fit in my space but I love Whrlpool.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase this! Year and a half, stopped working. Tossed out much more food than what the warranty “Total Tech”, I purchased will cover. Also, the meat tray didn’t last a week. The plastic is worse than dollar store quality. Speaking of the Total Tech, the call center is not helpful, the reps speak in circles. Service call over a week ago. The tech sent parts to my house, knowing the compressor most likely is going!! It’s totally dead! Letting everyone know I have severe medical issues, need a fridge for meds, etc, still waiting for a call back from manager for 2 days, which won’t happen, thanks but no thanks to Louis. Next service call available was booked out over 2 weeks. Which will result in another service call for more parts or not sure if the unit will be replaced. When I bought the warranty, “Total Tech” told if any issues we will just replace the unit. Sure, when the red tape is exhausted and everything is in the trash! Very disappointed, not satisfied at all.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Man Cave fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it as a second fridge in my Mancave. Super clean. Really roomy. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    New fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First dilevery was canceled because they said they couldn't get to the door because of the snow. Best buy made up for it. Fridge is great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    noisy and shoddy construction

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The attached photo shows the poor construction on the underside of the freezer door. Basically a hole where they injected foam insulation with some of the insulation stuck to door frame. In addition this fridge is definitely noisier than any others I've owned. Much noisier than the 25 year old fridge it replaced. Otherwise it seems to work fine so far.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great spacious fridge ! Perfect for family !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was more spacious then our expectations ! It is able to fit everything , kid friendly as it is easy to whipe down . So as a parent that was a plus , the best purchase yet !

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for price great quality low noise fit in space limited height

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is very nice and durable. Though a recommendation that I have to to add extra organization containers-to use up the large amounts of space effectively. It has perfect storage space is lovely!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well designed with a clean look and I love the LED lighting. Because I liked it so much….i bought another and now have two.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge not bulky dosent take much space it is just what i was looking for.

    I would recommend this to a friend
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