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Customer Ratings & Reviews

Your price for this item is $699.99
The comparable value price is $989.99

Customer reviews

Rating 4.4 out of 5 stars with 3510 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,510 reviews
  • Pros mentioned:
    Noise level, Size

    Rated 4 out of 5 stars

    Nice Extra Fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had our extra refrigerator now a year and we placed it conveniently in our mud room. Now, no more traipsing out to the garage to retrieve/place something in the overflow fridge. This Whirlpool 20 cf refrigerator/freezer is quiet & is a nice size. We were able to switch the hinges easily to open the door from the left side instead of the right, which was how it arrived from the factory. We opted NOT to install the pull handle, so when we walked past it, we wouldn't catch our clothes on the handle. The one down side is the crisper drawers are made of such flimsy plastic. It's a good thing our kids are grown, because the drawers must be pulled out and pushed in carefully so they don't break. I suppose it's how most residential refrigerators are made nowadays. :( The store employees were great. There was a mix up with my order and i was initially told my order was in, (plus rec'd an email that it was in) then that it wasn't and that it would be delayed significantly. I asked to speak to a manager. When she called me back, she verified that it, indeed, was in & ready for pickup. I would recommend this store and this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Top quality fridge!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely quiet, lots of room and drawers. This makes keeping your items organized and is very clean, works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Door seal

    Rated 4 out of 5 stars

    Its a cold fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its gets very cold which is great. The space in it is wonderful. The only things i didnt like was the amount of space in the door. The seal on the door isnt amazing either. It opens with little to no effort and not in a good way. Other then that it stau cold and we still love it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great capacity and value!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this model due to my limited space between kitchen cabinets of 34 1/2 inches by 68 inches. It fits perfectly and provides great capacity because of its depth. The visibility to every corner inside is awesome because of all clear shelves and drawers. Love my new fridge and you can count on Whirlpool reliability!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Size

    Rated 5 out of 5 stars

    Just Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits perfectly in th spot I needed. Its roomy & I can chg the layout inside whenever I choose. It's more quite than my fish tank and easy to clean as well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    My new refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator. Its hugh and holds a lot.i have to get an ice maker but right niw ice trays are working just fine. I gave 4 stars because the bottom of the fridge dont seal all the way. We have to take our foot to seal it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Refrigerator Ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love Love this refrigerator!! It’s the best refrigerator I have ever owned!! I Love the crisper drawers. They work so well!! I Love the drawer in the middle! You can slide it to make room for taller objects on the shelf! What I think I like the most is the bottom shelf how it sticks farther out so you can put items on the bottom and the door still shuts!! You can stuff your refrigerator and everything fits!! Best refrigerator ever!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big white fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very nice refrigerator, keeps everything nice and cold . I actually had to turn it down from the recommended setting because it was a little bit too cold. I do have one complaint, the crisper drawers. I don’t think really fit quite right in the refrigerator. There is a big gap between the drawer and the shelf where it attaches. Otherwise it’s a beautiful refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge is really big it has a lot a lot of space for food it doesn’t take up to much space

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Very Quiet Refrigerator That's A Plus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is A Nice Big Frig With Plenty Of Shelf Space Plenty Of Inside Door Racks For All Bottle Sizes The Different Compartments In Side Nice Big Freezer Too. It's Tall Too! Priced Right . My Sales Man Robert Knew His Stuff Told Me Everything I Needed To Know. I Highly Recommend !! It's A Whirpool!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Excellent fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this fridge to replace a over 10 year old aGE french door however, I did not feel I needed so much space for the freezer area nor the water dispenser function, so I decided on this one because of the capacity and price and mainly because it was available at my local bestbuy store, I must say this is a pretty good looking fridge with tons of space and for the price of $649.00 is all I needed to make a decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of space inside and good look outside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for stainless model. It is really cool good on the medium, recommended settings. Nice glass shelf space- can easily see all products and lit with led light. Door can hold fingerprints, but it is easy to wipe them off. We use Weiman Stainless steel wipes for that purpose. Can not go wrong with stainless steel color - cause it is look and feel "lighter" then if you get white or in black. Best Buy delivery was on time and change from old refrigerator was painlessly done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace the refrigerator I had. I searched and compared refrigerators on the Best Buy website. I felt confident that Best Buy would offer the best deals. I was not disappointed. Although I went anticipating possibly purchasing a Frigidaire model, I purchased a Whirlpool. The one I was interested in was not available to view. Most refrigerators do not have a bottom shelf low on the door. The Whirlpool with top freezer does. I am happy with my purchase and the design of the Whirlpool. Delivery was soon after purchasing, and that went extremely well. .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works Very Well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Whirlpool refrigerator is works very well. Keeps my food cold, and the freezer works well too. I highly recommend the Whirlpool Top Freezer Refrigerator!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Like the name Best Buy was the Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a Total Tech member it was a no brainer to check out Best Buy after our old refrigerator died. Luckly we found a Whirlpool top freezer that fit into our limited kitchen space. After checking out other retailers we determined Best Buy was our Best Buy. The no cost removal and delivery of our old and new refrigerator put us over the top. Unfortunately, the new fridge didn't come with an ice maker and limited supply made it even more difficult to find. Luckly, I found the right model for the fridge, and we are up and running after an easy installation. We were very satisfied with the great service that helped make our experience seamless. I'd recommend checking out Best Buy for all your appliance needs...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience of buying a fridge from Best buy was outstanding from customer service to home delivery employees were polite As far as the product it's amazing from quality to the price maybe not be as new as the now day fridges but I can guarantee you that it works just as a new generation Fridge or even better it's been a month since the purchase and delivery and I haven't had an issue .

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Whirlpool 21 cu ft ref

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large space.. enough for my groceries. Recommended temp is just right. Freezer dont ice.. fingerprint magnet but not an issue.. just have to wipe it all the time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has been with me a few weeks now and is working as expected. Still figuring out the temperature because it is freezing the eggs and vegetables but everything else is working perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Stainless steel top freezer refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my very first brand new refrigerator and I absolutely love it has all the features that I was looking for energy, efficient, stainless steel very beautiful and lots of room

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. Lots of room. Easy to adjust shelves. Does run cold. We had to turn down a little from recommended temp because fridge was too cold. Does run a little loud but not bad. Bigger freezer area than I thought it would be. Crisper bins could be bigger but not bad for us. Love the black exterior. Easy to clean. So far, great refrigerator.

    I would recommend this to a friend