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Customer Ratings & Reviews

$1,889.99

Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,293 reviews
  • Rated 1 out of 5 stars

    When new, it's great. Then...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this unless you are fine without the water and ice working in 3 years. There is a design flaw that Whirlpool refuses to acknowledge with the wiring at the base hinge of the freezer. This wiring is put under stress every time you open the freezer door and will break over time. In my case, it took just 3 years. And now I don't have an ice maker. This is true for all Whirlpool, Kitchenaid, and Frigidaire side-by-side refrigerators.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great floor model savings!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a floor model at a significant savings and then purchased at the 5 year additional warranty. So far it is working perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Nice refrigerator needs one more freezer shelf

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our refrigerator. We like the icemaker, works well. My only complaint is the on the freezer side an additional shelf should have been included. We had to order an additional one.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Size. and QUIET!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great. I did ALOT of research and ended up on this one and I am not disappointed. All of the other brands had negative reviews on how loud the new compressors were. This one is hardly noticeable. Fits like a glove in our space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    New House-New Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is perfect size and appears really beautifully due to its counter-depth size. Plenty of freezer and refrigerator space with more than adequate shelf space. Best deal for the price!!!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, its noisy. Much more running noise than any fridge I've used. Secondly, the shelves are arranged in a way that only top one can be used for gallon jars. If you try to adjust to have the bottom one too, you've to remove one crisper.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Refrigerator is more spacious than I thought. Freezer is a bit more narrow, if you have a second freezer it’s not a issue

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Unclear what you mean by "title."

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month it works fine. It is quiet and have plenty of space for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Fits in my elevator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First attempt, I bought a unit too big to get up the stairs or fit in the elevator. This one is shallow enough to fit well at counter depth. Trade-off is interior capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    We loved Counter-Depth Design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Counter-Depth Design is the first one for us. Moved to a new residence and this size, especially depth works perfect for our kitchen. We love it. Updated water/ice system. Replacing cartridge seems easier compare to the old one, which we used to have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not what I wanted but the Kitchen Aid White Freezer on the bottom handle, my dishwasher hit the handle and I couldn’t open it all the way. Ryan suggested a side by side and it worked. But they didn’t have it in White so I had to take it in Stainless Steel. BEST BUY was really nice about it and let us keep the White Kitchen Aid until they delivered the other one. It’s very nice and functional…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room! Love this fridge! Love the alarm when the door is left open.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little too small for the need. But perfect for the space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Exchange

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first purchased item was defective. The new item seems to be working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for the place

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the fridge for a rental unit. It's perfect, needed counter depth & stainless steel. Looks great. The instore experience was excellent. The installers were courteous, timely, very happy with the experience. Tenant happy. Great, all the way around.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    New Whirlpool Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Very Happy with my new Whirlpool Refrigerator. I opted for the Counter Depth model because it fits better in my kitchen than the previous refrigerator that was full size verses Counter Depth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product as great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty quite most of the time but you can hear it a but when it is humming. Plenty of space. Everything is nice and cold. Ice cubes can be larger and if that's the biggest concern, it's not an issue. Price is great for a counter depth fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cabinet Depth Refridgerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very quiet. The Stainless Steel is so easy to keep clean. Adjustable shelves on both the freezer and Refridgeator side. Panel on the door is your computer. Tels you everything you need to know. Happy with this Fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator works great. Good price, I’m so happy for my choice!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Product is disappointing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer side is large enough; refrigerator is small. There are 2 slots in freezer where glass shelved are not provided, but, are needed. Only OEM will fit and it costs $100 per shelf. Also no filter was provided for the filter spot. For $1700, this is incredibly cheap of Whirlpool. Sound is louder than expected.

    No, I would not recommend this to a friend