Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,293 reviews
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Super pleased
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Only been 3 days but totally satisfied. Everything works great. The unit looks excellent..no manufacturing flaws or cosmetic blemishes. I would highly recommend.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice upgrade over my 27 year old fridge. Nice features and it has ample room. Also, love the fact that this is a counter depth fridge, that looks nice in my remodeled kitchen.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this fridge base on recommends from my friends. They said it is a great model for the price. It turned out I got a lemon. I didn’t have time for a replacement so I picked a different fridge.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have been using the fridge for a couple of weeks and it's fantastic. The doors close very smoothly and quietly. Only gripe is the water dispenser is a little slow so the output measurement is not accurate. Outside that, it looks great and is a welcomed addition to our kitchen.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Frig leaked where filter is due to installers. It was fixed. Installers dented the door with foot pushing it into space. Also cars led stone in courtyard. Didn’t notice till next day. Every time I look at the door, I’m annoyed. That’s a lot of money for a damaged item!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awful design(no space on top shelf) look at pictures carefully. So loud it sounded like a helicopter in our kitchen. Water filter was already installed which was strange. Water tasted awful. Also, very poor craftsmanship. White goop holding down some of the parts on the doors. The crooked "freshness" compartment rattled and was full of foam. This model didn't come with a filter cartridge for this, so not sure why it's even there. See pics below.
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
Thank you for sharing your insights with us, Jill. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Pros mentioned:
Size
Rated 5 out of 5 stars
Great
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fits well in my space, I will buy it again. Good value
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice features and look my only complaint is the ice and water fill do not have the splash shields like my old refrigerator, and this will make a mess.
This review is from Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
I would recommend this to a friend
Rated 5 out of 5 stars
Refrigerator
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Went to purchased Refrigertor they had what I wanted was purchased and Delivered very satfied delivered sales person was very helpful and Delivery person were great thank you
This reviewer received promo considerations or sweepstakes entry for writing a review.
The refrigerator STOPPED working not even a month after being delivered on 07/22/2021. Both the freezer and the fridge are not cooling. Ice maker is not working at all. There is insane amount of frost buildup. All the food that was inside was spoiled and ended up in the trash. How am I supposed to feed my family now? I’m glad we didn’t get food poisoning. I spoke to Best Buy, they referred me to Whirlpool. They scheduled a technician to come in after a week. In the mean time it’s 90 degrees outside, I cannot eve prepare lunch box for my son to take to school. If Whirlpool cares so much for their customers they should be replacing the unit immediately or return our hard earned money!!!
Hey Awful, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
Freezing items in Refrigerator Side
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This model had issues controlling the temperature on the refrigerator side. We would find items frozen on the top 3 shelves of the refrigerator. We had to bump freezer to its highest setting (+5 degrees) and refrigerator to +43 degrees trying to avoid this from happening, Refrigerator side had temperature swings for +/- 8 degrees. They replaced the control circuits and everything else that could be but did not help. Eventually company replaced it with same model. Which behaved just like the first unit.
Hi Mark, thank you for your review. We regret to hear that your appliance is not living up to your standards. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu