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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,293 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only been 3 days but totally satisfied. Everything works great. The unit looks excellent..no manufacturing flaws or cosmetic blemishes. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice Whirlpool counter depth refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade over my 27 year old fridge. Nice features and it has ample room. Also, love the fact that this is a counter depth fridge, that looks nice in my remodeled kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool Counterdepth Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a basic fridge. I didn’t want to get caught up with problems from buying a Samsung or LG, so it was either this or a GE.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A NICE FRIDGE, BUT SMALL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice! Large and heavy on the outside, BUT..the inside is a bit small. 20.6 cu in. Heavy doors, close by themselves. Decent quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All aspects of purchase and delivery were excellent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge & works well. I purchased it for a great deal. Very grateful for that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good fridge for the price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this fridge base on recommends from my friends. They said it is a great model for the price. It turned out I got a lemon. I didn’t have time for a replacement so I picked a different fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using the fridge for a couple of weeks and it's fantastic. The doors close very smoothly and quietly. Only gripe is the water dispenser is a little slow so the output measurement is not accurate. Outside that, it looks great and is a welcomed addition to our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 3 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but small drawers, ice maker is great and quite big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My fridge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator. Don’t know if we are missing a shelf in the freezer compartment. If we are, definitely need another one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frig good, not installers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frig leaked where filter is due to installers. It was fixed. Installers dented the door with foot pushing it into space. Also cars led stone in courtyard. Didn’t notice till next day. Every time I look at the door, I’m annoyed. That’s a lot of money for a damaged item!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but needs more shelfs & bins

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the frig because it fits well in the space I have, but the room inside seems to be small and not enough freezer shelfs, or door bins.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful design(no space on top shelf) look at pictures carefully. So loud it sounded like a helicopter in our kitchen. Water filter was already installed which was strange. Water tasted awful. Also, very poor craftsmanship. White goop holding down some of the parts on the doors. The crooked "freshness" compartment rattled and was full of foam. This model didn't come with a filter cartridge for this, so not sure why it's even there. See pics below.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Jill. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well in my space, I will buy it again. Good value

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers were friendly and fast with moving my old fridge into the garage and placing new one in kitchen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful finish, space saving and good storage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice features and look my only complaint is the ice and water fill do not have the splash shields like my old refrigerator, and this will make a mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to purchased Refrigertor they had what I wanted was purchased and Delivered very satfied delivered sales person was very helpful and Delivery person were great thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great price, great service.would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disaster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator STOPPED working not even a month after being delivered on 07/22/2021. Both the freezer and the fridge are not cooling. Ice maker is not working at all. There is insane amount of frost buildup. All the food that was inside was spoiled and ended up in the trash. How am I supposed to feed my family now? I’m glad we didn’t get food poisoning. I spoke to Best Buy, they referred me to Whirlpool. They scheduled a technician to come in after a week. In the mean time it’s 90 degrees outside, I cannot eve prepare lunch box for my son to take to school. If Whirlpool cares so much for their customers they should be replacing the unit immediately or return our hard earned money!!!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Awful, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Freezing items in Refrigerator Side

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model had issues controlling the temperature on the refrigerator side. We would find items frozen on the top 3 shelves of the refrigerator. We had to bump freezer to its highest setting (+5 degrees) and refrigerator to +43 degrees trying to avoid this from happening, Refrigerator side had temperature swings for +/- 8 degrees. They replaced the control circuits and everything else that could be but did not help. Eventually company replaced it with same model. Which behaved just like the first unit.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi Mark, thank you for your review. We regret to hear that your appliance is not living up to your standards. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu WhirlpoolBrand

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