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Customer Ratings & Reviews

$1,889.99

Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,293 reviews
  • Rated 5 out of 5 stars

    Awesome Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family loves the refrigerator we got it for a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliances. Fantastic customer service. Sam and Julie know how to service all customers. Gobto Bestbuy Highland IN

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but I purchased TOTALTECH and the store and customer service says I didn't but I have to ue receipt and the totaltech id

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Side by Side Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson was top notch. He knew his business. He got me exactly what i wanted when no other store could get any fridge in, let alone my first choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Time and Performed the Service Properly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very contrasting experience with respect to SEARS. This team came in on time and did their job properly. They delivered the Fridge much earlier than SEARS offered. Great service (Thank you!)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of room for the money , great use of space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our whirlpool side by side has more room than the models with the freezer in the bottom. several more shelves in the side by side. it also has the cubed or crushed ice option in the water dispenser. best deal for the money.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy. too small, terrible design, loud

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's small. And to make the small factor worse, it has airflow fans that you can not block on the top shelf and through out. it's impossible not to block since space is tight to begin with. if u block it your food items will freeze. terrible terrible design. and it has a air filter to replace. never had to replace an air filter before?? just bad overall

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey kat148, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 3 out of 5 stars

    need water filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good but missing parts, delivery people are very good

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Uneducated installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was not as on contract. Part not there and installer didn’t know what he was talking about. Said I needed a plumber which I got but didn’t need. Ended up costing me extra money unnecessarily.also there were 2 shelves missing in the freezer. Whirlpool has sent them to me. Biggest problem with Best Buy is talking to someone and you can’t call the store to talk to the person that helped you in the beginning. He was great.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello RPolun! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 2 out of 5 stars

    Doors are not flush

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator doors are not flush at the bottom so I asked for them to come out and fix it and they said they could do nothing for it so they ordered me a new one and I’m gonna try again hopefully it’ll be OK I’ve heard some bad things about the whirlpool doors and it’s the seal that’s causing a problem I don’t understand why they can’t just change the seal but hopefully the new refrigerator will be fine

    I would recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Charlie, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 5 out of 5 stars

    Branca

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best people at Best Buy in bel air md. I am so happy that I stop by!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s a decent refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality with shelves.. I doubt they hold heavy items! Bought as a replacement from a more expensive refrigerator as part of sale. It’s a great price but would want it for myself. It feels like freezer shelves are missy!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Noisy fan at all times and extremely limited space

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is on it’s way back! The noisiest refrigerator I have ever heard. Very limited space in both the refrigerator and the freezer.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Cragger, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Very accessible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combo fridge / Freezer. Really like the ice cube dispenser on the freezer side. You do have to follow fridge instructions to permit adequate airflow to prevent food "freezing" in the fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator so far. Made in USA!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good second refrigerator. Smaller ice capacity since it is countertop depth. First choice was standard depth, but was not available. Fortunately “open box” unit was available for discount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the space in our new refrigerator. The icemaker in the door i stead of using a whole shelf is a great idea. I also love the gallon size storage in the door on the fridge side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ask for lee, bridgewater nj

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales rep, great price and went out of his way. Read my google review about the bridgewater nj store for more details

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent performance!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not too much freezer space but good enough for a small family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery went smoothly, on time, installed the refrigerator quickly. Neat and cleanly. Masks and social distancing was kept during the installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very well built fridge for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy replaced the unit at no cost due to a door not aligning correctly

    I would recommend this to a friend